I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We couldn’t be happier with our Washington flame x fire table. It is a perfect size for entertaining and to have drinks and snacks on the outside edge. We did however not receive the proper parts to i... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service! I ordered a match light fire pit burner kit and when it all arrived some parts were missing due to the fact FedEx ripped a gigantic hole in the package which allowed some o... Mehr ansehen
Unternehmen hat geantwortet
Installed fireplace logs and all is working better than anticipated. Room heats from 60 degrees to 70 after just 10 minutes. Sales was very helpful in finding the correct replacement that I needed. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Kontaktinformationen
2810 Stoner Court, #1, 52317, North Liberty, IA, Vereinigte Staaten
- 888.977.6849
- Sales@spotix.com
- www.spotix.com
4,0
Gut
903 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Knowledgable Technical Service Second to None
The customer service “expert” brought my “file” up immediately, and quickly assisted me in purchasing a replacement part I needed for my propane-fed fireplace insert. He knew what options were available to me and recommended the best option with the best warranty. I could not have received better service!
4. April 2023
Antwort von Spotix
Hello Donald,
Thank you for your review! We're glad that you're happy with our service, and we hope you continue to enjoy your remote and fireplace for years to come.
Best,
Karen
Fireplace Remote Controls/Spotix Customer Solutions
Order is shipped early
YAY! It said my order wouldn't be available till June. I have been trying to get this for a few years but supply chain kept cancelling my order from other companies. To my surprise, my order I was willing to wait for till June is on it's way! Thank you!
4. April 2023
Antwort von Spotix
Hello Renee,
Thank you for your review! We're sorry you haven't been able to get the item you wanted for so long, but are happy that we could get it to you now. Enjoy!
Best,
Karen
Spotix Customer Solutions
Everything went smoothly.
22. März 2023
Antwort von Spotix
Hello Richard,
Thank you for your review! We're glad that you're pleased with our service, and thank you for being our customer.
Best,
Karen
Spotix Customer Solutions
Service was very good
30. März 2023
Antwort von Spotix
Hello Stuart,
Thank you for your review! We're glad that you're pleased with our service, and we thank you for being our customer.
Best,
Karen
Spotix Customer Solutions
Your personal were friendly and…
Your personal were friendly and knowledgeable and helped me get what I needed.
29. März 2023
Antwort von Spotix
Hello Robert,
Thank you for your review! We're glad that you're pleased with our service, and that you are getting what you need.
Best,
Karen
Spotix Customer Solutions
Antwort von Spotix
Hello Jon,
Thank you for your review. We're glad that you're pleased with our service, and thank you for being our customer!
Best,
Karen
Spotix Customer Solutions
Fake
Fake. The item doesn’t match description. Wrong Weigh and size. Junk. Waste of money and time.
23. März 2023
Antwort von Spotix
Good morning Vladimir,
Thank you for the feedback. We will pass that information along to the manufacturer. If you would like to provide us with photos of the product you did receive, email us at sales@spotix.com
Best,
Vince
Spotix
Very helpful & knowledgable
23. März 2023
Antwort von Spotix
Hello Derek,
Thank you for your review! We're glad that you are happy with our service, and we thank you for being our customer.
Best,
Karen
Spotix Customer Solutions
Very good customer service
Very good customer service. Had an issuer with the burner and they resolved it by shipping parts out and received in a couple days. Order additional products and received shipping notification that same day.
Transaction was flawless and they are great service on their end. Highly recommend. Prices are a littler higher than others but communicates and service out way the differential.
17. März 2023
Antwort von Spotix
Hello William,
Thank you for your review! We're so glad that you are pleased with our service, and we hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
Great Customer Service
No problem with Spotix. The item ordered had an incorrect description from the manufacturer that Spotix was unaware of, and I had to return the item. Spotix was very courteous & prompt with free return information & label, and I received a full refund. I will definitely order from Spotix again should the need arise.
10. Februar 2023
Antwort von Spotix
Hello,
Thank you for your review! We're sorry about the improper description, and appreciate your understanding. We would like to work with you again in the future!
Best,
Karen
Spotix Customer Solutions
Antwort von Spotix
Hello Danielle,
Thank you for your review! We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Karen
Spotix Customer Solutions
Professional assistance.
The first person couldn't answer my question and then the tech person was very experienced and knew his business and exceptionally professional thanks for his and others that helped. 👍 Thumbs up, his name was WILL.
2. März 2023
Antwort von Spotix
Hello Don,
Thank you for your review! We're glad that you're happy with our service, especially that of our product specialists (and Will !). They are here to assist if you should need it again.
Best,
Karen
Spotix Customer Solutions
When it comes to the Skytech fireplace…
When it comes to the Skytech fireplace remote, they know there stuff! Their on line video is an excellent first start.
2. März 2023
Antwort von Spotix
Hello Thomas,
Thank you for your review! We're so glad that you're pleased with our service, and we hope you continue to enjoy your remote for years to come.
Best,
Karen
Spotix Customer Solutions
Easy to find the product
Easy to find the product. Easy to make the purchase! Great website!!!
27. Februar 2023
Antwort von Spotix
Hello Jeffrey,
Thank you for your review! We're so glad you are pleased with our website and service. We hope you enjoy your purchase.
Best,
Karen
Spotix Customer Solutions
Perfect fits
6. Februar 2023
Antwort von Spotix
Hello,
Thank you for your review. We're glad that you're pleased with our service and your new purchase!
Best,
Karen
Spotix Customer Solutions
Antwort von Spotix
Hello Susan,
Thank you for your review. We're glad that we could take care of your return so well (but sorry it didn't work out for you!). We hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
Beware of this company, its a scam.
Do not use this company! I ordered 6 rubber feet for a glass wind guard for my firepit. I paid $60 for 6 tiny little rubber pieces and never received them. I called customer service and the lady said we sent them and its not our fault...call the post office! This company is taking money from people and then not sending the product. Please beware.
17. Februar 2023
Bewertung ohne vorherige Einladung
All good!
Talked to a human that I could understand and who knew his parts. The order was placed one morning and received same 2 days later. The setup was easy with the videos referenced. And it works!
13. Februar 2023
Antwort von Spotix
Hello Fred,
Thank you for your review! We're so glad that you're pleased with our customer service, and we hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
Thank goodness for Spotix!
The process of ordering was so quick! I looked everywhere (no joke) for the parts we needed and no one had them EXCEPT Spotix. OMG you don't know how frustrating it was and time consuming until Spotix. We are so grateful!!!
15. Februar 2023
Antwort von Spotix
Hello Peggy,
Thank you for your review! We're so glad that we have what you needed, and thank you for being our customer. We hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
Customer service was excellent
Customer service was excellent. The response time to questions was rapid.
25. Jänner 2023
Antwort von Spotix
Hello Deborah,
Thank you for your review! We're glad that you're pleased with our customer service, and hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
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