I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We couldn’t be happier with our Washington flame x fire table. It is a perfect size for entertaining and to have drinks and snacks on the outside edge. We did however not receive the proper parts to i... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service! I ordered a match light fire pit burner kit and when it all arrived some parts were missing due to the fact FedEx ripped a gigantic hole in the package which allowed some o... Mehr ansehen
Unternehmen hat geantwortet
Installed fireplace logs and all is working better than anticipated. Room heats from 60 degrees to 70 after just 10 minutes. Sales was very helpful in finding the correct replacement that I needed. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Kontaktinformationen
2810 Stoner Court, #1, 52317, North Liberty, IA, Vereinigte Staaten
- 888.977.6849
- Sales@spotix.com
- www.spotix.com
4,0
Gut
903 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Spotix
Hello,
Thank you for your review. We're glad you're pleased with our website and pricing. Thank you for being our customer.
Best,
Karen
Spotix Customer Solutions
Right on the money
Bought a gas log unit...shipped to installer....done promptly as promised....later I needed a remote control....they had my info at hand...checked to make sure the unit suggested was correct....had it and shipped next day.....these folks are reliable with quality goods at a fair price....a pleasure to do business with them
8. Februar 2023
Antwort von Spotix
Hello Ronald,
Thank you for your review! We're so glad that you're happy with our customer service, and we hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
rep was very nice and helpful
rep was very nice and helpful. He is well versed in the gas fireplaces you sell and he gave me some good options to choose from.
8. Februar 2023
Antwort von Spotix
Hello Catherine,
Thank you for your review! We're so glad that our product specialist(s) were able to assist you in getting what you need and want.
Best,
Karen
Spotix Customer Solutions
It was easy and un-complicated to order…
It was easy and un-complicated to order and your visuals of the item were very clearly laid out.
4. Februar 2023
Antwort von Spotix
Hello James,
Thank you for your review. We're glad you're pleased with our website and ordering process. Thank you for being our customer!
Best,
Karen
Spotix Customer Solutions
Very Happy! The grill I ordered arrived 2 months…
The grill I ordered arrived 2 months sooner than we expected. It was well packaged and fits great. We’re very happy!
2. Februar 2023
Antwort von Spotix
Hello Bill,
Thank you for your review! We're glad that you're happy with our service, and we hope you continue to enjoy your grill for years to come.
Best,
Karen
Spotix Customer Solutions
Well built and was compatible with my…
Well built and was compatible with my old Temco chimney
27. Jänner 2023
Antwort von Spotix
Hello William,
Thank you for your review. We're glad that you're happy with our service and your new purchase. We appreciate you being our customer.
Best,
Karen
Spotix Customer Solutions
Excellent Service
The technician who I spoke to on the phone. Knew exactly what I needed and processed the order.
24. Jänner 2023
Antwort von Spotix
Hello Thomas,
Thank you for your review. We're glad that you're pleased with our customer service, and hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
Wrong part pulled and shipped
Wrong part pulled and shipped. had to send the part back and the correct part was shipped and worked perfectly. The correct part number was on the invoice.
12. Jänner 2023
Antwort von Spotix
Hey Allan,
Thank you for the feedback. We hope you are enjoying your new item, we apologize for the initial mistake. Please let us know if there is anything more we can assist with.
Best,
Vince
Spotix
Canadians beware
Canadians beware. I ordered a remote. Cost was $98.15. I was charged $19.95 for shipping. Grand total was $118.10. Today I received a FedEx bill for $67.67 related to the shipping of this 100 dollar remote! Company website does state buyer is responsible for duties etc... but, when I was speaking to Spotix representative about my order they never mentioned what I might be in store for. Lesson learned.
10. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Spotix
Good morning,
Thank you for the feedback, and we appreciate your business. Unfortunately we have no way of calculating what duties will be charged, so we try to be as transparent as we can on our website to inform customers they will be responsible for those charges. We only handle the shipping charges. Please let us know if there is anything more we can do to assist.
Best,
Vince
SkytechFireplaceRemotes
Antwort von Spotix
Good morning Ruth,
Thank you for taking the time to review our service! We are happy to hear you had a great experience working with Nick from our Product Specialist team! Please do not hesitate to reach back out to us if you need any further assistance!
All the best,
Julie
Spotix Customer Solutions Team
Order shipped same day, seamless experience.
Order shipped same day, received in two days.
10. Jänner 2023
Antwort von Spotix
Hello,
Thank you for your review! We're glad that you're pleased with our service, and we thank you for being our customer!
Best,
Karen
Spotix Customer Solutions
Technical sales support responded…
Technical sales support responded quickly to my online enquiry. Sales worked with me to find a satisfactory solution.
10. Jänner 2023
Antwort von Spotix
Hello,
Thank you for your review. We're glad that you're pleased with our customer service!
Best,
Karen
Spotix Customer Solutions
Ordered the wrong product was allowed…
Ordered the wrong product was allowed to return it and the correct items were shipped out to be as soon as the return was processed.
5. Jänner 2023
Antwort von Spotix
Hello,
Thank you for your review. We're glad that you're pleased with our service, and that you are getting what you need.
Best,
Karen
Spotix Customer Solutions
Chat was wonderful with Matt
Chat was wonderful with Matt.
Tried to call but after 15+. Minutes on hold I gave up.
29. Dezember 2022
Antwort von Spotix
Hello Tammy,
Thank you for your review. We're glad that your chat experience was helpful, and sorry that calling-in was frustrating. Our product specialists are very helpful, and sometimes their calls with customers get lengthy. We apologize for your wait.
Best,
Karen
Spotix Customer Solutions
Great experience
Great experience. I ordered a wrong part but the team helped me find the correct one and shipped really fast.
1. Dezember 2022
Antwort von Spotix
Hello,
Thank you for your review! We're glad that you're happy with our customer service, and we hope you continue to enjoy your fireplace for years to come.
Best,
Karen
Spotix Customer Solutions
Great customer service!
27. Dezember 2022
Antwort von Spotix
Hello,
Thank you for your review. We're glad that you're pleased with our service, and thank you for being our customer!
Best,
Karen
Spotix Customer Solutions
Easy to order!!!
29. Dezember 2022
Antwort von Spotix
Hello,
Thank you for your review. We're glad that you're pleased with ordering service, and hope you enjoy your new purchase.
Best,
Karen
Spotix Customer Solutions
Crap service
They have quality products at good prices, but their customer service after the sale is atrocious. I have a Napoleon grill I bought 4 years ago. The model has been updated. I need new knobs for mine. They said they contacted Napoleon about it. After waiting 2 months, I called Napoleon directly. 10 minutes on the phone later, I have a new set of knobs on the way from Canada. This isn't a $300 Walmart grill. Napoleon is reputable, Spotix is NOT. Buy the grill somewhere else.
29. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Spotix
Good morning Chad,
Thank you for taking the time to provide feedback regarding our service. We sincerely apologize if the customer experience you had was not as you had hoped. We do our best to accommodate customer requests, however it does appear that your inquiry was missed here. We are so sorry for this and would love an opportunity to make this right. Please feel free to give us a call at 319-320-4135 option 1 to speak with our customer solutions team. Thank you again, and we hope you have a wonderful new years!
All the best,
Julie
Spotix Customer Solutions Team
I ordered the wrong thing
I ordered the wrong thing. I immediately called and left voice mail, messages and email to please cancel the order. it was nit canceled, so begins the unnecessary return policy
17. Dezember 2022
Antwort von Spotix
Hi Michael,
Thanks for taking the time to share this feedback. However, your order was cancelled as you requested. We sent you an email at 9:16 am on Monday confirming the cancellation and providing refund details. Your order already had shipment information, that is why you see tracking. It did not leave the warehouse and your credit is already being processed by accounting. No need for returns you are all set.
Best,
Joel
Spotix Customer Solutions
Excellent Service
Excellent Service! Very receptive to customer concerns/complaints. Rapid resolution of issues with their products
5. Dezember 2022
Antwort von Spotix
Hello,
Thank you for your review! We're sorry that your purchase was damaged in transit, and are so glad you're happy with our service. We hope to work with you again in the future.
Best,
Karen
Spotix Customer Solutions
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