Spotix Bewertungen 903

My experience as a first time buyer was great. The sales representative was very helpful and knowledgeable.

Nick was awesome & provided great direction.

Very efficient phone order. Great pricing. Free shipping!!!

Timely delivery, simple transaction.

Great service from the representative and fast delivery with good pricing

We ordered a fire bowl that advertised a 24" burner. When we received it, a 18" burner shipped with the fire bowl. I called to explain the situation to Spotix and upon investigation they discovered that the vendor changed the size and did not notify them or us. To make the situation right, they are shipping me a 24" burner for free. Lucas was great with the inquiry on the burner and in providing advice on purchasing fire glass. Thank you for the great customer service.

great customer service, always helpful, courteous and polite. Solves any concerns in a very timely manner

It was easy and fast to find what I was looking for. I’m just waiting for the item to get here so I can get back up and operating my stove.

The Online Chat was very helpful.......Tnx

Rep was very knowledgable about my issue and didn't dismiss my problem as unimportant. As a senior citizen female with no real mechanical abilities, he was very patient and made every effort to understand my layman's description of the problem. That was much appreciated.

Very quick and had my items in stock. Shipped extremely fast!!

I ordered my product and nothing has happened. They notified me that a label had been printed and then NOTHING!

I had to redial the phone several times to get through but once I did, the individual I dealt with was very kind, patient, and helpful to me. My questions were answered and although it was slightly difficult to understand the person, I would certainly work with him again.

It took a long time to receive my Napoleon Charcoal basket and Diffuser plate, but this was because the item was on backorder. Once it was back in stock, I was notified that it was shipping and it arrived quickly.

I ordered 2 products. All parts for fire pit arrived but burner slightly bent.
Gas logs another story. I ordered triple gas burner, what arrived was in very damaged box and has only a single level. Have contacted sales who up to now has been very good but 3 days later awaiting status of triple burner. Follow up: company did work with me to get it set up. I kept the single burner gas log set as the other would have cost an additional $800 or so. It looks fine when in use as is. I raised my rating to 4 stars.

Nick Wood was the best !! Very helpful

SuperFast Delivery!
Everything shipped out fast, great communication, friendly staff, will always reorder

I called the company to make sure I was ordering the right grill cover because the description of the cover did not match the picture. I was told the product order number was correct for my grill model. My grill only has one side (right) that folds down, the other side has a gas pipe that connects to the burner (left side) so it is impossible for that side to fold down.

I gave the sales person my grill model number and explained that the picture of the cover shows the left side burner up and the right side folded down, however the description says "both" sides fold down. I asked if this was the correct cover, OR was there another cover that would accommodate (left side up and right side down). He assured me I was ordering the correct cover.

Turns out the cover did not work as he said it would. It will only work if both sides are folded down. Apparently they do not have a cover that accommodates a FireMagic A660.

I ended up cutting the cover to fit our grill and it actually turned out ok.

The site was easy to navigate. Found my product and it is on the way. I looked for my product on several other sites with no luck. Two thumbs up!!!

I had a problem with pilot valve that was defective. Josh was very responsive and immediately sent a replacement. He quickly had the order information on hand and addressed the problem professionally.