Stratstone BMW Bewertungen 

I recently had an interaction with BMW that left me genuinely disappointed. As someone ready and willing to spend cash on a vehicle, I expected at least a basic level of appreciation and professionalism. Instead, the experience felt indifferent and dismissive, as though my business didn’t really matter.

When you’re making a significant purchase like a car—especially paying outright—you’d hope for attentive service, clear communication, and some enthusiasm from the brand. Unfortunately, that wasn’t the case here. It’s frustrating to feel undervalued as a customer when you’re prepared to make a serious investment.

BMW has a strong reputation for quality and luxury, but customer experience is a huge part of that equation—and this interaction fell well short.

Stratstone Leeds .....quoted £630 ISH for a BMW 3 series ....I currently run a 4 series 17 months from Leeds at £629 was quoted on Auto Express for a 4 series at £1124 per month - Despite being quoted in person 2 weeks ago from Leeds Stratstone much less ....

Don't Trust Don't use Auto Trader as you can make your .ind up ....

Recommend ? No Chance 0 ⭐

Collected my car with check vehicle warning on dashboard.

Dreadful. Never got back to me about a brand new M8. Instead they bombarded me with SMS messages and emails about promotions for cars I wasn’t remotely interested in and hadn’t signed up for.

I contacted BMW Sytner (Stratstone) Milton Keynes multiple times via email and phone to request information about a software update for my vehicle. Despite repeated attempts, I received no response whatsoever — no call back, no email, nothing.
Eventually received a call from a manager Carl Hazelton that wasn’t bothered 😕 no customer service skills (My suggestion you are in the wrong role 🤭).

For a brand that positions itself as premium, this level of customer service is extremely disappointing. Even a basic acknowledgement would have been acceptable, but being completely ignored is not.

If you’re considering this dealership, be aware that once you need support or information, getting a response may be a challenge. I expected far better from an official BMW dealer…. Despite my love for the car 🚗 I will keep fighting 😂

Supriesed from all the negative reviews, however my experience was good both with service department and with parts team. Some waiting time, but they had good selection of tea, coffee, water etc so wasn't bothered.

We have been a long-standing customer of BMW Leeds Stratstone, and over the years my experiences with the service department have been mixed. Previously, I had the pleasure of being assisted by Humera, whose dedication and professionalism were truly exceptional. She consistently went above and beyond for her customers, and it was clear she took great pride in ensuring a positive experience. I was disappointed to learn that she has since left the dealership.
Unfortunately, not all my recent experiences have reflected this high standard. During a prior visit, I dealt with Lucy Thompson, whose conduct was extremely disappointing. She was dismissive, bordering on arrogant, and denied me my rightful warranty entitlements. Despite my attempts to raise the issue, the dealership failed to follow up on my ongoing complaint, leaving it unresolved. Lucy’s explanation that she had spoken to a Rik and the decision would not be overturned, was not a satisfactory resolution and did little to address the poor service I had received.
It was therefore a breath of fresh air to meet Junaid on my most recent visit. From the outset, he demonstrated exceptional professionalism, expertise, and attentiveness. He was welcoming, proactive, and genuinely committed to ensuring my experience was seamless. His dedication and approach clearly go above and beyond what one typically expects, and he made a potentially routine visit a genuinely positive one.
While the dealership has had its challenges, it is evident that advisors like Junaid exemplify the high standards BMW should uphold. I am grateful for his service and would wholeheartedly recommend him to anyone seeking a knowledgeable, courteous, and dedicated service advisor

Service department maybe needs to learn some customer service skills.

Dropped my 5 series off for an oil servive at 8.30 this morning. Heard nothing apart from recieving an inspection video at 16.30. Tried to call juat before 18.00 to find out the status of the car, it juat rang out.

Thanks for nothing Stratstone...thanks for not having the common courtesy to pick up a phone and let me know the car wouldn't be ready today. You have totally messed up my plans for tonight and my travel plans for tomorrow morning.

Still waiting for a call back from the Service Team after asking 3 times for a call back! Not good enough.

Now resolved, but it is really difficult to get through to the service representative in my experience.

Steve Brand dealt with booking and overseeing the Winter Check on my Mini Countryman.
He is so professional and on the ball regarding everything he does for me at Stratstone . Also a very pleasant person and communicator; which makes the whole experience and any discussion about the car and result easy.

Made a service booking for 20th Nov over the phone one week in advance. On 20th Nov morning when I was about to drop the car, I was told that they don't have my booking. There was no communication from anyone whatsoever. Very Unprofessional. I was told that they will issue a discount on the bill for the next service but I received the bill with no discount.

Bought my car here. No problems and had a simple sales experience and liked that they did not try to push any other services or products.

I recently used BMW Stratstone to service my car. During the service the communication was poor, I have an hour journey to pick up the car and had to keep calling for an update. A few days after the service a new warning light appeared for drivetrain malfunction. Again, I called through to the service team and had a challenge getting them to pick up the phone. They promised call backs but this never happened. Eventually I managed to book for a visit to see if the warning light was linked to the recent service, conveniently for BMW apparently it wasn’t related. When I asked how much to fix this new problem they was unable to give me any accurate quotes. Again during this period they had my car for 2 days and was impossible for me to contact them with even more broken promises of call backs. I’ve used other brands main dealers before and have never experienced the lack of basics that I have in dealing with BMW Stratstone for the last few weeks.

Have developed being unhelpful into an art form. They are so bad that their customer services lady who deals with feedback called me to say she was devastated with my review following my experience with their servicing team and arranged to call me on the following Monday in order to address my issues. She never phoned me. BMWs are on the whole fantastic cars so you have got to be absolutely inept to get this sort of feedback.

I took my car to Stratstone BMW Maidstone for a routine service, and it came back with an idling issue it never had before. When I returned to have them fix the problem they caused, they couldn’t even find it — and then had the nerve to try charging me for diagnostics. Their so-called “comparison” with another M4 led nowhere, just like their accountability. Absolutely the most unprofessional and money-grabbing dealership I’ve ever dealt with.

If you are looking for a showroom that is welcoming and provides a positive buying experience - avoid this one at at all costs. We went yesterday to look at a BMW X1 (Hybrid) and it was one of the worst car buying experiences I’ve ever had.

Considering this is a BMW dealership you naturally expect a level of customer service. Unfortunately, there was no ‘service’ so to speak and the person we were dealing with (Sam) and his manager who I know was in
In the background when talking about this vehicle I was interested in couldn’t be bothered.

He had no idea about the car and any questions I had were responded with, ‘I think’ or ‘I don’t know’.

In the end we drove 15 minutes up the road to Northampton and purchased a car from them. What a difference in customer service!

I think because we dared to question a service history of a vehicle and asked for proof of service history they didn’t want to sell anything to us.

Within a few minutes they said the vehicle we were looking at had been sold! (It’s still available to buy on their website GF22EVK, Hybrid X1). Newish car and low mileage but retailing at £22989. Has also had £2.5k worth of repairs, and when we dared to question it we were met with barriers that that car had been sold to someone else there and then. They didn’t even entertain an alternative.

What they didn’t know is that we were in the market to buy a car, cash, there and then.

Bearing in mind this particular car is still other website for sale they wouldn’t even entertain or offer an alternative, it seemed as though they just wanted us out of their showroom. I felt embarrassed and humiliated.

I felt as a gay couple we were being discriminated against. They didn’t even offer an alternative even though I was ready to buy a car.

As mentioned, we drove up the road to Northampton and purchased a car 15minutes later and the service we received was far superior and we had a great experience buying a car from them.

This is the kind of service I would expect buying a car from BMW and the difference in service from them was notable, and what you would expect from a luxury badge such as BMW.

I will just relate my story and you can decide what happened here!
I had my i3 recently serviced by a well regarded specialist i3 garage. They changed the microfilters, and the technician showed me the old ones he removed. They were dated 2018, and they were in his opinion way overdue in being replaced. Trouble is that Stratstone BMW Tunbridge Wells had serviced my car twice since 2018, and both times ticked the box to say the microfilters had been replaced.
I complained, and their service manager was not interested - claimed that they had been changed both times. Said that they don't use first in first out on a non-perishable item, and wasn't interested when I said I could bring the old ones in to show him that they were well over the age they should be since they were supposed to have changed them in 2023.
I wonder what we all think really happened here? I have an idea......
I will not use Stratstone again, naturally.

I recently moved to Tunbridge Wells and decided to continue trusting BMW services, as I’ve always had excellent experiences with Vines Gatwick. Unfortunately, my experience with this local branch has been the complete opposite.

After three services, my battery issue still hasn’t been resolved. I even replaced the battery at a high cost, but the problem remains. To make matters worse, after my first service here, several new issues appeared in my car, which had shown no warnings for the last two years, and suddenly started displaying multiple system failure messages.

This experience has destroyed my confidence in their service quality. I now have to rebook with Vines Gatwick to redo the service and fix everything properly.

I strongly advise against using this workshop. Don’t waste your time or money here.

If I could provide less than 1 star I would.
Abhorrent customer services - left without a vehicle for 3 weeks. Being passed from pillar to post by Stratstone and BMW UK - both blaming each other for delays and leaving me stuck with no sign of a solution.
Paul McMullan and Rik Shields leading the customer service department (Stratstone Leeds) should undergo some serious retraining to highlight some major issues with their capability to work with customers - service is important to ALL not just those customers buying new cars from your branch.
BMW need to have a closer look at who is representing and tarnishing them as a brand through franchises!!👎🏻

BMW - MIlton Keynes dealership
I bought a VW Golf from this dealership. The MOT was due and there were a few small dents on it. They wouldn't budge on price but agreed to do these 2 things so I left the car with them for a week. Going forward there was a problem with the radio and the interior light and a boot drain pipe missing completely, they advised me to take it to a local VW dealership under warranty. This caused me MANY problems as VW not happy to discuss with BMW , I had to get the 2 managers involved at each car dealership. Boot pipe not covered and BMW paid for it the other 2 were covered. However, VW Guildford were really bad at diagnosing and the car had to go back 4 times as they diagnosed wrong! This caused me many trips/phone calls and I feel that if BMW had thoroughly checked the car over in the first place NONE of this huge inconvenience would have happened. I was left without a car for 4 days. VW did not have a loan car to give me. I had to ask BMW 4 times to send me the warranty paperwork, I eventually called them myself and the warranty company sent it !!! Not impressed with BMW hence 1 star! Sales guy Mel didn't really help and did not return calls ! I guess once they make a sale they don't care too much about after service!