Stratstone BMW Bewertungen 

Bought a replacement key for almost £200. Key has never worked and when I tried to get the issue resolved I was told I had to pay another £120 for someone to look at it. I challenged this and have since just been ignored. I made a complaint and got an automatic "we'll reply in 48hrs" response back. 8days later guess what? No, response. Absolute shambles of a company and I will never deal with them again. Hopefully Sytner will be a better experience.

What a shambles this company is I got my brake warning light on so I rang the Leeds stratstone as it said I had 300 mile left to do car is used daily the earliest they could get me in with a courtesy car was the 27 April which I agreed this was on the 24 March and brakes which are important anyway on the 4 April I could hear metal sound when braking so rang them again still couldn’t do owt the assured me the first time I rang I could still drive the car this is a mobility car so I rang them and they said it needed doing asap so I rang Kwikfit Pelion lane Halifax and Steve and the guys got
Me in within the hour thanks guys .

This is not the first time I have had bad dealings with bmw the last was in January this year I will avoid like the plague and try another dealership

Got my car serviced from Liam in sales. Amazing customer service and had calls throughout to say how they were getting on. Highly recommended

No issues, expensive but still value for money

Excellent service. Derwyn was very patient over the few days it took me to make my mind up. Very helpful and most definately not pushy at all. Best car buying experience I’ve ever had. Highly recommended.

Rang up BMW Tyneside Stratstone last week to tell them front water squirters weren't working - I knew what the problem was as had researched (blocked washer bottle) - the service guy on the phone ordered the parts and booked me in for a 'wait in' appointment this morning - arrived around 8.45 am. At 12.45, 4 hours after waiting someone finally came to me to tell me the work HADN'T been done yet, and the parts and labour would cost c. £380. After nearly falling off my chair (but agreeing to pay this complete rip-off price to just get it done) the rep told me that they don't have a hose in stock to be able to do the work, and I'd have to come back tomorrow if I wanted it to be fixed.
This experience has been a joke from start - finish:
- I've been coming to Stratstone over the past decade with various BMWs I've owned, never had an experience like this
- The fact that it took 4 hours for the rep to tell me what was wrong (which I knew already)
- The extortionate amount for unblocking a filter in the water tank
- The fact that after the parts were ordered by the rep last week a BMW garage doesn't have a hose in stock to enable this to be done.
Really poor show from start - finish here - I've wasted 4 hours of my time which I should probably invoice back to Stratstone. Not happy.

I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever.
Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. It’s probably my ultimate car and will no doubt ‘see me out’.
I can’t thank Gary and the team at Silverlink enough for their care and attention over the years. Would definitely recommend to anyone.

I am not one to write reviews, but understanding that people are more likely to complain then post about positive service I felt I should relay the fantastic service I received from Louise at BMW Stratstone in Chesterfield.

The customer service was impeccable. The team could not do enough to keep me up todate, work around my timescales and make the process as easy as they possibly could. Nobody likes to pay for servicing or replacement tyres..... but If I am going to... I want to be looked after.. 5* service.

Travelled from Bristol to Derby to view an X5. The car was lovely but unfortunately that is where the positives end. After deciding to buy the car and arrange a time for collection, I wasn't asked but told I had to pick the car up on a specific date. I assume this was the need to meet their sales targets but there was definitely a more subtle or accommodating way to manage the situation.

After collecting the car, I was told that the V5 would be sent off to the DVLA and I should expect it within two weeks. After this time passed, I still hadn't received the new V5 and so contacted my sales person. We had been in contact via phone and WhatsApp and they reassured me that the V5 was on its way. A couple more weeks passed and still nothing had arrived. I kept chasing the sales person to give me an update but they kept flogging me off saying they were busy in meetings and they would get back to me. Eventually, I noticed that they had actually blocked my number altogether! I contacted BMW UK direct because I couldn't get through to anyone at Stratstone Derby. BMW UK then informed me that Stratstone will contact me on Monday to sort out the V5. No contact on Monday and I decided I would drive back up to Derby to sort this out in person.

Upon arrival, the sales person who sold me the car came up to me to greet me like an old friend but I said I wanted to speak to the manager because they couldn't sort out a simple issue like a V5 (they also lost their words when I pointed out they had blocked me). The manager came to assist me and we both sat down to sort out the V5 which took 20 minutes (appreciated, but perhaps too late?).

I received email confirmation from the DVLA confirming this was being processed. This shows that during the 5 weeks, nothing had been done to sort out the V5. It seems they just wanted to take my money and forget about the aftercare part of their job.

Will I buy another BMW? Probably. Will it be from Stratstone? No way. Poor customer service which they need to address.

I don't normally write reviews but goodness this dealer is by far the worst dealer I have dealt with when it comes to customer service! I'm on my 4th BMW now in the last 9 years. From M3, M4, now to M6. I've dealt with Sytner, Rybrook and now Stratstone. Stratstone has put me off BMWs due to their lack of communication and very poor service. I could just sell my M6 and move over to Mercedes.

I purchased my M6 off Derby Stratstone in September part-exchanging my M4 for an "upgrade". They have been an absolute joke from start to end. I keep hearing the same lame excuses, that so and so is off/they are not in the office/they will call me back/ I will pass the message on/they are moving and having a refurb etc. The same old boring repetitive messages I keep getting off them. Once they have your cash then you can say goodbye to everything else as after-care is non-existent with these.

I have so much to write on here but have not got the time or energy to waste on this useless dealer. Briefly I will explain. I was interested in the M6 they had for sale. Booked a viewing and test drive. They informed me I need to pay a refundable deposit of £500 for a test-drive as it's an "M" Car - understandable I get that. Had the test drive and wanted to do a deal there and then. They would not budge on price of car so I asked for my refund and left it at that. I was told their prices are competitive and BMW price the cars up and that they do not discount their cars. After numerous calls and emails asking for my refund, I kept getting fobbed off by being told the Accounts Dept will look into it.

2 Weeks later they dropped the price to the price I had originally agreed to buy it at on the day of the viewing/test drive. The price was agreed and date set for me to pick up. I took a day off work (I'm self-employed) getting ready to go pick the car up. I was called that Morning by salesman (will not say his name to avoid embarrassment) to say car had failed it's MOT and they would need to look into it on the Monday (this was a Saturday). I was livid as the car should have been ready and prepped for my pick-up, not for them to rush the MOT on the morning of pick-up! Fools!!

I arranged another day for the pick-up some 2 weeks later. Took another day off work and bought the car, part exchanging my M4 for it. By then I had already sent my M4s V5 logbook to the DVLA to get my private registration off and put on retention. I was told by the dealer that I will need to pay a £250 refundable fee as I have no logbook. Was told as soon as logbook comes then to post it to them and they will refund the £250. After weeks of chasing up with DVLA, the M4 logbook finally came and I posted it recorded signed for delivery to Stratstone Derby. I checked the royal mail tracker and they received it the next day. They registered the car in the new owners name who had purchased my old M4 off them. After numerous emails and calls and again being fobbed off with the same rubbish excuses above, I finally got through to the salesman who promised me my £250 refund. He claimed they had not received the logbook even though it was addressed to him and they had already put it in the guys name who purchased the M4 - WHAT A LIAR!

Moving onto other points about the car - The day after buying the car, I got a fault coming up with light failure. The headlight was faulty. The air con stopped blowing cold and the boot had water ingress as well as squeeky brakes. I booked the car in to get checked over at Derby. After travelling for 1 hour I arrived at the dealer to be told they had not booked me in! What a 2 hour round trip wasted by the douch bags! I decided to go to Sytner with my car as it had 12 months extended warranty. Sytner stated they could not do the work as it was not covered under warranty and it would have to be cross-charged to Stratstone. After toing and froing, I booked myself again for Stratstone Derby with a promise of a courtesy car. I arrived to drop my car off and was told they could not give me a courtesy car. Another effin day wasted with this $hit bag of a dealer! I was fuming with them and they said they would pick the car up from my house and drop it off at time convenient to me. I agreed. They had the car for 4 weeks and they have replaced the full AC unit, replaced the headlight, replaced front brake pads and boot strip. Took them 4 weeks to sort and I am still awaiting my £250 refund.

I wish I had read the reviews on this dealer before-hand. The experience off them has really put me off and safe to say I will never buy a car off Stratstone again! No doubt they will just brush this experience off as a "one of them".

Update 27/11: They have refunded my £250 a week later and the front headlight failure is still showing so they did not fix that after all. BMW UK are now involved and Stratstone Derby BMW have gone all quiet over this matter. Useless prats

Stratstone BMW - Harrogate.

I called into the dealership a few weeks ago and spoke to the service receptionist to arrange a 1st service and brake fluid change on my BMW M135i which is nearly 2 years old and to get a quote. The service advisor gave me a price of £220.00 for the service and £86.68 for the brake fluid change. I booked it in accordingley with a loan car. I told them that I was a new customer and had not used them before, so I was hoping for a faultless service.

The day before the car was due in Startstone BMW Harrogate phoned me (Martyna) to confirm the service the following day, but when I asked to confirm the quoted price I had been given, she would not agree the price I was given from their service advisor I obtained a few weeks earlier for the 1st service & brake fluid change and said the quoted price was wrong.

I said that I would cancel the booking and go another BME dealership with my car. Martyna said that she would speak to the manager and call me back with a new price, which she did and was £268.00 service and £94.00 for brake fluid change, more than initially given, but I agreed to go with it.

I took the car in the following day at 8am and was given a BMW 420d convertible as a loan car for the day. They offered a wash and vacuum service free of charge to my car after the serice(s) which I said 'yes please'.

This is where it goes downhill....upon returning later that day for the car 4.30pm no-one had phoned me to say it was ready, I found my car in the exact same space and position where I had put it in the morning. The car was still dirty, no evidence of it being washed or vacummed.

I spoke to service reception who were quite keen to give me the invoice for the service(s), but 'light- heartedly' I mentioned that it looked as though the car had been there all day and not moved ?. There was a silence as Tori (Service Advisor), looked at the job card and admitted to me that the car had been 'missed' and none of the work had been done, the car had not been in the workshop at all that day. She said that she would arrange the car to be serviced first thing the following morning if I kept it there overnight and arrange for it to have a 'mini valet' as a way of an apology and to re-look at the price. I took the loan car back home feeling disappointed and let down.

The following day I received a call from Tori saying that my car was ready to collect. On arrival I looked at the car before entering the dealership and it had looked as thought it had been washed. I spoke to Tori and she apologised again for the problem / errors that had happened. I paid for the service and brake fluid change (£332.00) and walked back to my car feeling deflated by my experience at Stratstone.

Yes...the car had been washed, but the interior was still mildly dirty, carpets had not even been vacummed and no definate signs of the 'mini valet' they were going to do to the car for me as an apology. I felt that I had been let down yet again and decided not to go back into the dealership to ask why the 'mini valet' had not been done, I wanted to leave and left there disappointed and disillusioned, with a view of not retuning again.

3 things in my view they had done wrong;

1. Would not accept the initial quote given by there service advisor.

2. Did not service the car on the day it had been left with them and arranged to be done.

3. Did not carry out the 'mini valet' or clean the car properly as they said they would.

This was my 1st experience with Stratstone BMW Harrogate, but sadly I would consider using another BMW dealership (not Stratstone) next time. Overall...just not good enough, Stratstone Harrogate.

Bought a year old BMW 330i from Stratstone Derby and it was delivered without the car mats!
Was told many times they would be sent to me…
2 months later no mats still. Very poor customer service.

I dealt with Jack Beeston from Hull BMW and I can say I haven’t dealt with such a great guy for a long time. No sales BS like usual dealers just honest upfront deal. Collected the car today after he got it sorted in record time. The car was prepared perfectly so couldn’t be happier. Definitely worth the journey from Cambridge to Hull to collect. Will certainly deal again.

Extremely disheartened because of bad treatment at BMW Stratstone Leeds ! After several rearrangements as prompted by the centre by their limited services offered; I managed to make a booking for the 4th of September.
Their phone line for service wouldn’t work or was not being attended.( 01134574180 option 2); when mentioned, the staff asked me if she was so indifferent as she mentioned do I hear any phone ringing…

The customer staff very extremely cold, unkind, un ethical as they asked me to pay for my free service that I had booked; After helping them see their oversight , There were NO apologies.
The lack of professionalism was extremely disappointing, dissatisfying and discouraging..
It almost gave the case of being bullied to pay for free services or take the highway.

Very very very upsetting to see such low moral standards. The manager for the day was off and I was asked to write to nick.keane

Extremely hurt by the behaviour of the staff.
Would not recommend the site!

Booked a MOT online a week ago with Stratstone BMW Leeds. Confirmed by email. Got a call 12 hours before the appointment to be told they hadn't got the booking. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". How did they know I'd booked online if it hadn't come through. Total incompetence. Had BMWs for 25 years and the service just gets worse and worse.

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen/women.” And then… they don’t come. Instead, you’re warmly welcomed by Kimberley Chessman who didn’t try to “push” anything on me. Kimberley was friendly and reassuring and particularly none judgemental. From the moment I reached out with a brief inquiry, Kimberley was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. She listened and noted my wish list matching me with my next dream vehicle. Kimberly is a professional who is a great communicator, she is great ambassador for both Stratstone and BMW.

Almost left destitute by BMW's incompetence. I've had tens of thousands of pounds in unwanted finance choking my credit report and BMW have gone quiet. Left out of pocket twice due to payments coming out that were unplanned forcing me into an unarranged overdraft.

I found a car that I wanted to view on the website, rang up to enquire that it was still available. I was told over the phone that it was, but I would need to pay a deposit to secure the car until I could view later on in the day. They wanted to charge a whopping £500 for this, but backed down in the end to £250.

I viewed the car and made the decision to buy it. I was selling my old car (1 series) to partly finance the new purchase (4 series). My car was inspected and given a cost, and we negotiated a price based on this for the car I was buying. We agreed the terms and I walked away expecting to pick up my new car a week later (there was some work to be carried out).

Throughout the week I was replying to emails about the car, progress and finance. Everything was OK as far as I was aware and I rolled up on the Friday ready to finalise everything.

After a short wait I was shown the car I was planning to purchase. One job was still outstanding (missing internal trim) and the floor mats were now missing though. These were rectified at the time, but it took over an hour to do this. During this time I cleared my old car out and cancelled my insurance to keep the ball rolling.

We finally went inside to sign the cars over and when doing so it came to light that a finance form hadn't been filled in. I was made to feel at fault until I provided proof that no such form was ever even sent to me. The form was filled in there and then, but due to it being so late in the day, they wouldn't be able to process the paperwork until the following day (Saturday).

I was told that I would have to return the following day to complete the sale which almost tipped me over the edge. I told them that I now had no way of getting home as I had cancelled my insurance. I was offered a loan car to drive home in and return the following day. I informed them that I would be driving the loan car home and that they could collect it from my drive when dropping off my new car. Fair play to the salesman, this is what happened.

This should be where the story ends, but this is not the case...

Four days after the purchase a direct debit came out of my account for the finance of my old car. I rang up and was told that due to the delays and time it takes to settle finance, there wasn't quite enough time for everything to be settled. I was told that it would be settled within a few days and I would receive a full refund.

This I can understand and it's quite acceptable, but then...

A month after the purchase a direct debit came out of my account for the finance of my old car, again. BMW hadn't settled my old finance as they had promised. I rang up to complain and was given excuses of how it had happened. Not a single apology over the phone or through emails. I'm now having to take time away from work to get settlement figures all over again too.

I've had tens of thousands of pounds in unwanted finance choking my credit report and BMW have gone quiet. Left out of pocket twice due to payments coming out that were unplanned forcing me into an unarranged overdraft.

I'm having to ring them on a daily basis to chase something that they're messed up due to their incompetence.

Absolutely disgusting service!!! Stay well away!

I drove 2 hours (100 miles) to derby to view a car which had been incorrectly advertised, I called the dealership twice to confirm information about the car before setting off and to confirm if the car was ready to be driven away that day and was told it was. Before going on a test drive i was told by salesman 1 that the vehicle wouldn’t actually be ready for another 2-3 days which was not what I had been told on the phone. After going for a test drive I was going over the facts and figures about the car with one of the salesmen. Firstly, I was told that the vehicle had not been through preparation so I would have to wait around 2 weeks. I was annoyed about this but I was willing to wait to ensure the vehicle had been through the necessary preparation.

I had taken an experienced car trader with me who spotted that the vehicle was advertised with 1 owner but actually if i bought the car, i would become the 3rd owner. I was really upset about this as I specifically questioned this on the phone before going there. The salesman then called the manager of Stratford Derby who came down to speak to us. The manager then came down and began speaking to us in an extremely rude and intimidating manner. We were made to feel unwelcome and he went as far as saying “if you want it at that price, take it. If not, I’ll sell the car today not a problem”. My friend who has experience of advertising on AutoTrader tried to explain to the manager that the error made on the advertisement was manually entered and that somebody had manually changed the number of owners. Nathan did not like being corrected by my friend about the vehicle being advertised incorrectly and became extremely defensive and his language and tone became extremely unprofessional.

I did not buy the car and ended up leaving the dealership with a different opinion about BMW as a whole. Although Stratsone Derby does not represent BMW as a whole, I feel that a reputable and trusted company like BMW should be represented by someone who at least has the very basic level of decency and attitude towards customers.

As a previous customer of Mercedes, i can comfortably say that the customer service I have received from them over the last 4 years is a million miles better than what I received at Stratstone Derby.

Disgraceful, incompetent service from Stratstone MINI in Hull. Almost 3 weeks of chasing them trying to get the settlement payment sent to my bank after part-exchanging, which now means my account is overdue and my credit score is impacted. I am in the process of applying for a mortgage and this could severely impact my chances of acceptance. No one at the Hull branch seems to have any idea how to fix this, leaving myself and partner to chase everything up. I wish we had gone anywhere else to part-exchange.