Migration went very well, after a tricky start as entail wasn’t linked to account. Spoke with online chat many times to adjust the settings, on iPhone, many updates to switch phone off and on. Still... Mehr ansehen
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Das sagen Bewerter
Had a couple of teething problems logging in initially, customer service on the chat were extremely helpful and sorted the issue with the help of the tech team! Great service!
Unternehmen hat geantwortet
I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Mehr ansehen
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Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix.... Mehr ansehen
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Unternehmensdetails
Über Superdrug Mobile
Vom Unternehmen geschrieben
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Vom Unternehmen geschrieben
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Kontaktinformationen
Vereinigtes Königreich
- help@superdrugmobile.com
- www.superdrugmobile.com
4,2
Gut
6777 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Superdrug Mobile
Hi Craig,
Thank you so much for taking the time to let us know how easy you found the setup. I am going to pass your comments on to our teams.
I hope you have a great day.
Thank you,
Majenta
The Superdrug Mobile Customer Care Team
Change over
Didn't find the change over particularly easy to do, I had no phone for a day!! Still don't know how to renew monthly subscription thanks for replying I'm not very technical. Hopefully i can get it sorted soon.
29. Juni 2026
Antwort von Superdrug Mobile
Hi N,
Thanks for leaving us a review!
A Superdrug SIM starts working within 2 hours of activation, but it can take 1-2 working days for your old mobile number to port over from your old network. This is the same time frame for all networks.
Auto-renew is on automatically, but you can turn it on and off in your account settings. Sign in to your Superdrug Mobile account, select Account Settings from the top-right menu, scroll down to Payment Settings, then you can tick or untick the auto-renew box.
If you have any more questions, our live web chat service is available between 8 am to 8 pm every day. Just press the little chat bubble icon in the bottom-right of our website.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Had difficulty with accessing data
Had difficulty with accessing data. Had to return to store and assistant very helpful. Huawei phone UNsuitable without 5g.sim won't run on 4g.
Wanted 1 moth of service but was 'compulsary' to sign up with credit card details despite having bought the chip with cash. Am now in Europe with another supplier and need to terminate the automatic monthly renewal.
Have now managed to remove auto renewal.
Response from superdrug Help was very quick.
The phone service and cost are really excellent value. The system to set up and use are not easy to follow.
Everybody is not 'supertechie' and I think companies forget that us 'oldies' sometimes struggle a bit.
I will reuse superdrug . When I return.
17. Juni 2026
Antwort von Superdrug Mobile
Hi Pauline,
Thank you for taking the time to leave us a review and I'm really sorry to hear about the difficulties you faced accessing your data.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com(opens in a new tab) and include the reference 5295571. I'd love to help investigate this further to see what's happened with your data and aim to restore your faith in Superdrug Mobile.
Kind regards,
Nazia
The Superdrug Mobile Team
Customer service
27. Juni 2026
Antwort von Superdrug Mobile
Hi Oscar,
Thank you so much for taking the time to leave a 5* review. I am going to pass your comments on to our team. I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Great help to set up my new sim
Great help to set up my new sim
Manager couldn't do enough to help @ leigh lancs
29. Juni 2026
Antwort von Superdrug Mobile
Hi there,
Thank you so much for taking the time to let us know how helpful you found our staff. I am going to pass your comments on to them, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi Jennifer,
Thank you so much for taking the time to leave this lovely feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Nazia
The Superdrug Mobile Customer Care Team
Person in the chat feature was patient
Person in the chat feature was patient, made sure that my issue was solved, and asked relevant questions - all while remaining polite
23. Juni 2026
Antwort von Superdrug Mobile
Hi there,
I'm delighted to hear you've enjoyed your time with our team today! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to our team.
Many thanks,
Mateusz
Superdrug Mobile Customer Care Team
Very helpful to deal with from buying…
Very helpful to deal with from buying the plan in-store to getting set up. My plan for £10 a month is a third of what I was paying EE for, after being a customer of theirs since they took over Orange. So I'm happy that I get extra points when shopping in-store
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Mandy,
Thank you so much for taking the time to let us know how easy you found the purchase and activation process, we really appreciate your feedback!
If you have any questions, let us know and we'll be happy to help.
Hope you have a lovely weekend.
Thank you
Carmen
Superdrug Mobile Customer Care Team
Rubbish
So many problems with this network, first your using the 3network, and so its cheaper to get a plan directly from three . 2 ..you need internet access to activate a sim from this terrible network, 3 there is no one to talk to in customer services only a live chat but they never rectify any issues I've had anyway . 4 they don't tell you that you have to set up voicemail before you can hear a message , i missed an important phone call while driving I tried to access my voice mail and was told by a automated service that I had to set voice mail up . It's compulsory that you set up a pin , record your name and tben a message ??? I have never had to do that before...I don't want to leave my name or leave a message I HATE MY VOICE ...I tried to do this set up because I had no choice to get to my important message..eaxh time i left a pin i was told YOU SEEN TO BE HAVING PROBLEMS GOODBYE. and the phone would hang up ...I tried this set up 10 times each time getting to a different stage and then getting the YOU SEEN TO BE HAVING PROBLEMS GOODBYE. and the phone would hang up .I still haven't heard my important message and I tried talking to the live chat customer service but its rubbish ..there talking to 10 people at once and they honestly don't give a dam....im off to smarty
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Paul,
Thank you for taking the time to leave a review. I’m very sorry to hear that you have experienced these issues with setting up your voicemail service.
We would love to look into getting this resolved for you and restoring your faith in Superdrug Mobile.
Please get in touch with us by live chat or email with your plan details and full delivery address, and quote reference 5286670 so we can help.
Looking forward to hearing back from you,
Vinnie
Superdrug Mobile Customer Care Team
Super drug mobile is fantastic it's…
Super drug mobile is fantastic it's really fast internet and the coverage is brilliant
24. Juni 2026
Antwort von Superdrug Mobile
Hi Gary,
Thank you so much for taking the time to let us know how much you're enjoying our network! We really appreciate your feedback.
If you have any questions, please let us know and we'll be more than happy to help.
Hope you have a great day.
Thank you,
Carmen
Superdrug Mobile Customer Care Team
Setting sim up
Had trouble setting the sim card up. Customer service were very helpful in assisting and I was able to set it up. Haven't had any problems since.
23. Juni 2026
Antwort von Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our customer service.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi Glen,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your Superdrug Mobile SIM.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Edifying uplifting and made me happy
Edifying uplifting and made me happy
I’m happy with the price I got unlimited for what a bargain!
12. Juni 2026
Antwort von Superdrug Mobile
Hi there,
Thank you so much for leaving such a nice review. I'm delighted to hear that you are satisfied with the price paid for the unlimited plan.
Thanks, and have an amazing day.
Nazia
The Superdrug Customer Care Team
I bought a new SIM for my daughter from…
I bought a new SIM for my daughter from Superdrug after she hadconstant network and data issues with O2. Switching over was really straightforward, activation was quick and easy, and I was able to transfer my old number without any problems.
Since changing, the service has been excellent. The SIM works reliably all the time and no single issue with network coverage or mobile data. Overall, a much smoother experience and were really happy we made the switch.
13. Juni 2026
Antwort von Superdrug Mobile
Hi Rabia,
Thank you so much for leaving such a nice review and for letting us know that activation was quick and easy, and that the number transfer was straightforward as well. I am also delighted to hear that the service has been excellent, the SIM works all the time, and you have no issues with network coverage or mobile data.
Your feedback is much appreciated!
I'm going to pass on your comments to the whole Superdrug Mobile team, and I'm sure you will make their day!
If you need anything, please get in touch with us, and we will be happy to assist you:
https://help.superdrugmobile.com/en/articles/1778310-how-do-i-contact-superdrug-mobile
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
Was visiting the UK and needed a local…
Was visiting the UK and needed a local sim card.
Worked very well while I was there.
12. Juni 2026
Antwort von Superdrug Mobile
Hey Derrick,
Thank you so much for leaving such a nice review, we're so glad you were happy with your SIM on your visit to the U.K!
If you have any questions, let us know and we'll be happy to help.
Thanks, and have an amazing day.
Carmen
Superdrug Mobile Customer Care Team
Very good service.
13. Juni 2026
Antwort von Superdrug Mobile
Hi Hannah,
Thank you so much for taking the time to let us know how helpful you found our service, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5270007 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Antwort von Superdrug Mobile
Hi Alan,
Thank you for leaving us such a great review!
If we can ever help with anything, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Lost my sim card
Lost my sim card, so I contacted Superdrug Mobile. Who informed me they would send a new card within 2 working days. Its now been nearly a week and I still don't have a sim card and I go on holiday tomorrow. So now I need to look for a new sim card provider before I go away.
EDITED i have been in touch with the online chat and through email. It is now 10 days since I was promised a replacement sim. It still has not arrived. I cannot book a doctors appointment or get my medication because I need my phone number to prove its me. I am disgusted at the service.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Vicky,
Thank you for taking the time to leave a review. I’m sorry to hear that you have not received your new SIM card yet!
We would love to look into getting this resolved for you and restoring your faith in Superdrug Mobile.
Please get in touch with us by live chat or email with your plan details and full delivery address, and quote reference 5268268 so we can help.
Looking forward to hearing back from you,
Marta
Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi there,
Thank you for taking the time to leave us a review. I'm really sorry to hear that you are experiencing issues with your signal.
Could you please get in touch with us at help@superdrugmobile.com and include the reference 5267737. I'd love to help investigate this further to resolve any coverage issues.
Kind regards,
Vinnie
The Superdrug Mobile Team
Its cheaper than any other network you…
Its cheaper than any other network you get the best deals for your money and its super fast and your also not tied to a contract so many people are going on superdug morbil its a service
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hey Jeanette,
Thank you so much for leaving such a nice review. We're so glad to hear that you're happy with the network, thank you for choosing Superdrug Mobile!
Thanks, and have an amazing day.
Kara
The Superdrug Mobile Customer Care Team
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