Migration went very well, after a tricky start as entail wasn’t linked to account. Spoke with online chat many times to adjust the settings, on iPhone, many updates to switch phone off and on. Still... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Had a couple of teething problems logging in initially, customer service on the chat were extremely helpful and sorted the issue with the help of the tech team! Great service!
Unternehmen hat geantwortet
I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Mehr ansehen
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Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix.... Mehr ansehen
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Unternehmensdetails
Über Superdrug Mobile
Vom Unternehmen geschrieben
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Vom Unternehmen geschrieben
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Kontaktinformationen
Vereinigtes Königreich
- help@superdrugmobile.com
- www.superdrugmobile.com
4,2
Gut
6777 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Superdrug Mobile
Hi Lesley,
I'm delighted to hear you're enjoying our services! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to our team!
Many thanks,
Mateusz
The Superdrug Mobile Team
Excellent ❤️❤️❤️
5. Juni 2026
Antwort von Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review! I'm glad to hear you're happy with your Superdrug Mobile SIM.
We are always here to help, if you have any questions, let us know and we'll be happy to help.
I hope you have a great weekend.
Thanks,
Carmen
The Superdrug Mobile Customer Care Team
fast service and changing number was easy
the whole process of getting the sim and switching to my old mobile number was very good and easy to do
4. Juni 2026
Antwort von Superdrug Mobile
Hi M.Salmon,
Thank you so much for taking the time to let us know how easy you found the process! We really appreciate your feedback.
We are always here to help, so please reach out to us if you need anything in the future.
Hope you have a great day.
Thank you
Carmen,
The Superdrug Mobile Customer Care Team
The set up was fine
The set up was fine. The £10 I paid instore for the sim card was automatically & quickly discounted from the price of the unlimited plan.
So the set up was extremely easy & included giving *basic* ID details & Email address only.
The price is very good & no contract is needed, so I can cancel at any time.
The only problem is some recurring buffering in the evening, which Iv never had before.
I mainly use this sim as a hotspot
@ home & sometimes my TV signal will go altogether & I try all other device suggested remedies, but inevitably have to switch off mobile phone, tv & roku devices & re-start them. This may happen 2 or 3 times on (possibly) 1 out of 4 evenings of having the tv on. Its an inconvenience, but it always re-starts & signal stays live for at least 2 hrs before it might happen again.
But overall, Im quite happy.
Iv always had strong or to excellent signal wen I make or recieve mobile calls.
Many Thanks.
4. Juni 2026
Antwort von Superdrug Mobile
Hi WH,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your Superdrug Mobile SIM.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
I am really happy with my Superdrug SIM…
I am really happy with my Superdrug SIM card. If I need any information, I can use the chat. Highly recommended.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your Superdrug Mobile SIM.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi Jameela,
Thank you for taking the time to leave them such a lovely review. I'm glad to hear the activation process ran smoothly.
We are always here to help, so please reach out to us if you need anything in the future.
Have a great evening.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Did not find it helpful
Did not find it helpful. Stopped trying and returned to my normal provider.
1. Juni 2026
Antwort von Superdrug Mobile
Hi Agatha,
Thank you for taking the time to leave us a review. I'm really sorry to hear you have decided to leave Superdrug Mobile.
If you change your mind, please kindly get in touch with us at help@superdrugmobile.com and include the reference 5255252. I'd love to help investigate this further to see what's happened and aim to restore your faith in Superdrug Mobile.
Kind regards,
Courtney
The Superdrug Mobile Team
Antwort von Superdrug Mobile
Hi Customer,
Thank you so much for leaving such a nice review and for letting us know that you are satisfied with the efficient service and the great coverage in the UK and EU. It is much appreciated!
Please connect with us if you need anything in the future.
https://help.superdrugmobile.com/en/articles/1778310-how-do-i-contact-superdrug-mobile
I hope you have a great day!
Marta
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi there,
Thank you for taking the time to leave us a review.
I'm so sorry to hear about the experience you've had with us and I completely understand how frustrating it must be not to be able to use your data.
Could you please get in touch with us at help@superdrugmobile.com with as much information as possible about what is happening and include the reference 5254213? I'd love to help investigate this further and resolve it for you.
Warm regards,
Mateusz
The Superdrug Mobile Team
Antwort von Superdrug Mobile
Hi Customer,
Thank you for taking the time to leave a review.
I am sorry to hear that you are unhappy with the quality of the network signal, and I would love to help you!
Please email us at help@superdrugmobile.com or start a chat with us online at www.superdrugmobile.com, and we will look into the issue and provide a resolution. Please quote the reference number 5252993 when you get in touch.
I look forward to hearing from you!
Warm regards,
Marta
Superdrug Mobile Customer Care Team
transparent regarding pricing
transparent regarding pricing. easy to activate sim. number kept.
29. Mai 2026
Antwort von Superdrug Mobile
Hi Customer,
Thank you so much for leaving such a nice review and for letting us know that our pricing is transparent and that activating the SIM and transferring your number over to Superdrug Mobile was easy. It is much appreciated!
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day!
Marta
The Superdrug Mobile Customer Care Team
Just giving a try
I have no issues with this would even say at the moment is doing better than O2
Going to give a longer try as going to Europe soon and will be interesting to see which SIM is best O2 or Super drug
29. Mai 2026
Antwort von Superdrug Mobile
Hi Mark,
I am going to pass your comments on to the team. Thank you for taking the time to leave them such a lovely review.
We are always here to help, so please reach out to us if you need anything in the future.
Have a fantastic day.
Thank you,
Majenta
The Superdrug Mobile Customer Care Team
Superdrug mobile useless
It is absolutely impossible to contact this organisation. Customer service Telephone numbers not working, chat not working, online forms not working except with useless bot responses!!! Furious!!! Have spent at least 3 hours trying to find out how to update my payment details!! Useless! Now want to change provider but of course can’t do this because l can’t contact this useless firm for a PAC number!!!!!
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Patricia,
Thanks so much for leaving a review. I'm sorry you've had trouble getting in touch with us.
Please know if don't like using our web chat service, you can always email help@superdrugmobile.com, and we aim to respond within 2 hours.
I did send you an email earlier today. I hoped this resolved your query, but if not, please reply to let me know what else I can assist with.
Thanks,
Jessica
Superdrug Mobile Team
Left before I started
Left before I started, you were absolutely a shower rubbish I don’t know how you keep your business going
21. Mai 2026
Antwort von Superdrug Mobile
Hi Elizabeth,
Thank you for taking the time to leave us a review and I'm really sorry to hear that you left before your services started.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com and include the reference 5240707. I'd love to help investigate this further to see what's happened and aim to restore your faith in Superdrug Mobile.
Kind regards,
Majenta
The Superdrug Mobile Team
Antwort von Superdrug Mobile
Hi Kevin,
I am going to pass your comments on to the team. Thank you for taking the time to leave them such a lovely review.
We are always here to help, so please reach out to us if you need anything in the future.
Have a fantastic evening.
Thank you,
Majenta
The Superdrug Mobile Customer Care Team
I’ve not had any problems since I…
I’ve not had any problems since I crossed over to you from O2 apart from the initial issue with signing in to the website, which was sorted very quickly.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Lesley,
Thank you so much for taking the time to leave a review! I’m glad everything is going well now and that you're happy witht he network.
Hope you have a great day.
Thank you
The Superdrug Mobile Customer Care Team
Never rely on the help of this service if u have issues while abroad. AVOID!
We got this bundle as it was reasonable for holiday abroad purposes. How ever. The process to activate the sim was mither and after doing it many times I failed to once log in also the mrs. She ran out of data and wanted more. Due to not being able to log in and the only way to contact is liver messager or email. Its like we were going round in circles. Then when the mrs said we needed internet as ran out was told hat to wait 5 days for a response. We're in a foreign country and she had no data. Time and time again we was just told to log in via the link provided. Yet again nothing was accepted login details wrong. The frustration is knowing that its right. Failed threw and threw. In the end we went else where and still have no issues.signal was ok I will admit but the way of getting anyrhing done. Specially on my mrs side. 5 days is not acceptable go else where pay a little more where someone on the end of a phone call can actually help.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Mr Judson,
Thank you for taking the time to leave a review; I’m very sorry to hear you’re unhappy with your experience of Superdrug Mobile.
Having looked into your account, I can see that we’ve been in contact regarding your services. From our checks, everything appeared to be working as expected, and we did try to guide you through some troubleshooting steps so we could investigate further and, if needed, escalate the issue to our IT team. On this occasion, you preferred not to continue with the troubleshooting steps, which meant we couldn’t complete the process.
As advised, due to data protection requirements, we’re only able to discuss your partner’s account directly with her, so we would kindly ask that she gets in touch with us if she still needs assistance.
If you’re open to it, we’d love to resolve this for you. Please email us at help@superdrugmobile.com or start a chat via www.superdrugmobile.com, and we can pick this back up.
Many thanks,
Superdrug Mobile Customer Care Team
Unreliable roaming
I had been perfectly happy with Superdrug Mobile until I went on holiday to Europe last weekend.
I got my welcome to France text upon arrival, and should have been able to connect to a local network, as roaming was switched on. However, I had no connection the whole weekend, and could only use my phone over WiFi. Customer service is online chat, and only accessible till 7pm at night, and I didn't have the time to spend on a long webchat. Upon my return home, I had a 25-minute webchat, where I was told my settings were all fine, and it must have been a local network issue. They also said if I had contacted via webchat whilst in France, my live connection could have been checked. I've now decided to leave Superdrug Mobile for Lebara, as I have never encountered a network which doesn't connect to a local network when roaming. You are told to change or update APN settings, usually a new SIM automatically updates all settings. I don't want to risk being left without internet access on future overseas trips. It would also be far more helpful to be able to call customer service, or have longer online chat hours at a bare minimum.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
HI Carol G,
I’m sorry you experienced this and I’d like to look into it further for you. Please could you send an email to trustpilot@superdrug.com with as much detail as possible so I can investigate what happened for you?
Thank you,
Superdrug Customer Care Team
Micheal was AMAZING!!
Micheal was AMAZING!!! so patient and so helpful. What a gem, such a lovely person aswell. Thank you so so much! xx
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Naraya,
Thank you so much for taking the time to let us know how helpful you found Micheal. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Carmen
The Superdrug Mobile Customer Care Team
Ex Vodafone customer
I had been a Vodafone customer for years. The signal was always bad and the customer service was terrible. I decided to switch to Superdrug mobile and have never looked back. I am on the unlimited everything plan. For £20 a month its great value and I stream so it's come in handy! I would never leave Superdrug as the after sales service is great too. My son had it first and raved about it so I switched too. We are both very happy at Superdrug mobile thank you x
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Miche,
Thank you so much for taking the time to leave this lovely feedback!
I am happy to hear that you have been satisfied with the Superdrug Mobile service and you have had no problems at all since you joined us! Your feedback is much appreciated!
We are always here to help, so please connect with us if you ever need anything.
I hope you have a great day!
Vinnie
The Superdrug Mobile Customer Care Team
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