We had children from about 8-11 yrs who were completely unattended by any adults .Probably sitting in the cafe area chatting together we were in lane 15 I am 77 and love Bowling. I was with 5 of my gr... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnThe Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB
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Das sagen Bewerter
My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Mehr ansehen
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My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Mehr ansehen
Unternehmen hat geantwortet
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktinformationen
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Vereinigtes Königreich
- 0333 034 6100
3,7
Akzeptabel
105 Bewertungen
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Antwort von Tenpin - Kingston
Hi Pauline, thank you for the 5* rating for Tenpin Kingston! We're so glad to hear that you enjoyed the atmosphere and the service, and we hope to see you back again soon! Best wishes - Adelaide
Long waiting
It took 10 mins to get 2 Cocktails, and it looked like 2 people were making the cocktail, not sure why it should take 10 minutes. Which then tasted like they barely had any alcohol in it
14. April 2026
Antwort von Tenpin - Kingston
Hi Ugonna, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that the wait time had been longer than expected for your drinks order and that you didn't enjoy the cocktails. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston'. We hope to see you again soon! Best wishes - Adelaide
well organised check in and booking
well organised check in and booking. We really needed the bumpers to make it more fun
8. April 2026
Antwort von Tenpin - Kingston
Hi Alex, thank you for the 5* rating of Tenpin Kingston. It's great to hear that you had a fun time during your recent visit and felt that everything was organised and easy to check in. We hope to see you again soon.
Take care,
Kirsty
Antwort von Tenpin - Kingston
Hi there, thank you for leaving Tenpin Kingston a wonderful 48* rating. We are so glad to hear you had a good time with us. We hope to see you again soon! Best wishes - Kaylee
Easy to access and play.
8. April 2026
Antwort von Tenpin - Kingston
Hi Jakisan. Thank you for your fantastic 5* review at our Kingston location. We hope to welcome you back very soon. Best wishes, Jade
Antwort von Tenpin - Kingston
Hi there,
Thank you for your fantastic 5* review at Tenpin Kingston! We are delighted you've had such a great time on your recent visit to us. It's great to hear you found the staff to be so friendly, and we hope to welcome you back again very soon! Best wishes-Steph
The clerk sold us tickets at a higher…
The clerk sold us tickets at a higher price claiming there was no student discount and on thewebsite when we coukd book it for the same time it was around £5 cheaper. The clerk also forgot to add bowlers and all interactions with him were truly horrible
8. April 2026
Antwort von Tenpin - Kingston
Hello Dave
We appreciate you bringing this to our attention. We're sorry that you paid more than expected. We'll investigate the pricing issue and address the service concerns internally. If you would like to discuss your visit, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Kingston" and the details. We can then investigate and reach out to you. Best wishes - Clare
Antwort von Tenpin - Kingston
Hi Susanna, thank you so much for the excellent 5* review of Tenpin Kingston! We are so pleased you had the best time time and we can't wait to see you again soon! Best wishes - Mel
2 good games of bowling
1. April 2026
Antwort von Tenpin - Kingston
Hi Tetiana,
Thank you for your 5* review at Tenpin Kingston! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Antwort von Tenpin - Kingston
Hi Marie, thanks for leaving Tenpin Kingston a rating and review! We're so happy that you enjoyed the entertainment and found our staff to be nice. Thank you for this great rating; we appreciate it and we look forward to seeing you again in the future! Best wishes - Rosie
Birthday Pizza was not satisfactory
Pizza given as birthday food was not that good, instead they could have a given a good pizza with a slice each player.
29. März 2026
Antwort von Tenpin - Kingston
Hi Sunder Velu, thank you for leaving Tenpin Kingston a rating and review! We appreciate your feedback and we're sorry to hear that you didn't enjoy the pizza. We'll ensure this feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back again in the future! Best wishes - Rosie
Fun, a little over priced
The bowling was fun and staff were friendly although the drinks we ordered on the app didn't come and we had to go to bar to get them, not sure if they were paying attention to the online tickets, but it could've been a one off. I would say bowling a little overpriced for 2 games and there were a lot of teenagers hanging around after 5pm, apart from that was okay!
1. April 2026
Antwort von Tenpin - Kingston
Hi Leila, thank you very much for taking the time to leave a 3* review of Tenpin Kingston! We are pleased you enjoyed your visit and we take on board all of your feedback which we will be sure to pass on to the team! In the meantime, we would recommend taking a look at the deals section on our website here https://www.tenpin.co.uk/deals/ for some fabulous deals we have throughout the week and we look forward to welcoming you back soon! Best wishes - Mel
Antwort von Tenpin - Kingston
Hi Daniel
We appreciate your five-star rating! We're happy you found our team friendly, the venue clean, and that you enjoyed good value during your visit. Best wishes - Clare
We took our grandkids bowling and it…
We took our grandkids bowling and it was a huge success. Equipment was readily available and everything was user friendly, which was really appreciated being that we are ‘grandparents’.
1. April 2026
Antwort von Tenpin - Kingston
Hi Melinda, thank you for the 5* rating and review of Tenpin Kingston.. We're delighted your grandkids' bowling outing was a success! It's great to hear the equipment was readily available and user-friendly for your family. Thank you for your fantastic feedback!
Take care,
Kirsty
Each section were separate
It was very easy to operate and not too busy. People work there very helpful.
30. März 2026
Antwort von Tenpin - Kingston
Hi Mitra
We appreciate your positive feedback! We're so glad that you found everything easy to use and that our team members were helpful during your visit. Best wishes - Clare
Great host and excellent easy package
Everything was very easy, the online booking was super clear and it felt like a great package for a party. So convenient for parents and party goers.
Our host was amazing, she was on top of everything and made sure we had what we needed, and that we were aware of the time and what was coming up. Super host.
22. März 2026
Antwort von Tenpin - Kingston
Hi there
We're happy to hear that the online booking process was easy and clear, and that the party package suited your needs. It's great to know our host was amazing and helpful! Thank you for your positive feedback. Best wishes - Clare
Easy booking and payment online also…
Easy booking and payment online also good transport links for older people.
Great staff attitude and very friendly.
Coffee a bit expensive but reasonable quality.
This an age thing probably but the noise of the games machines was overwhelming.
25. März 2026
Antwort von Tenpin - Kingston
Hi Peter
We're happy to hear that you found booking and transport easy and that our staff were friendly. We appreciate your feedback regarding the coffee price and the noise levels; we'll consider this. Thank you! Best wishes - Clare
Simple booking and great fun
Simple booking, well run on the day and the girls had a fantastic time. A really great birthday party set-up.
21. März 2026
Antwort von Tenpin - Kingston
Hi Ian
We're happy to hear the booking process was simple and the birthday party was well-organized! We're glad the girls had a fantastic time. Thanks for your feedback. Best wishes - Clare
Antwort von Tenpin - Kingston
Hello Philip,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We offer many deals and offer throughout the week which makes attending our venue accessible for any budget. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Shocking
Firstly, accessibility was a major issue. One member of our group is disabled and was unable to access the bowling area because the lift to the alley was not working. As a result, she was unable to participate in the booking and had to leave. Staff continued to refuse a refund and instead suggested carrying her down the stairs, which is clearly unsafe and inappropriate. This suggestion raised serious concerns regarding both dignity and health and safety. Manually carrying a disabled person down stairs is not an acceptable solution and poses obvious risks. It also raises questions about how a disabled guest would be safely evacuated in the event of an emergency such as a fire. Venues open to the public have responsibilities under the Equality Act 2010 to make reasonable adjustments to ensure disabled customers are not placed at a disadvantage. In this situation, the lack of access and the handling of the issue meant our guest was effectively excluded from the event.
Secondly, we experienced significant problems with our food order. All food had been pre-ordered in advance, yet on arrival staff informed us they did not have our preorder. We were then asked if our group would delay receiving our food so another booking could be served first. When food eventually arrived, several meals were missing and those that were served were stone cold. After raising this with staff, the burgers were taken away and returned only a few minutes later, appearing to have simply been reheated. In addition to this, some of the missing burgers did not arrive until approximately 40 minutes after the rest of the meals had been served.
Since the event, four of the attendees have contacted me to inform me that they have become unwell after eating the food served during our booking and have been physically sick since the evening. Given the issues we experienced with food temperature and the apparent reheating of meals, this raises additional concerns regarding food handling and food safety standards.
There were also issues with the bowling itself. Our games started approximately 20 minutes late due to delays at the venue, despite us arriving early. Despite this, staff attempted to tell us we would incur a late fee, which was clearly not appropriate given the delay was caused by the venue. We were also told that two of our lanes would need to be finished within an hour due to the delayed start, even though we had paid for two full games of bowling.
During the games, the lane system repeatedly skipped players’ turns, meaning several people lost turns during the game. Drinks ordered via the app also took close to 30 minutes to arrive.
Finally, the overall customer service was very disappointing. Staff were dismissive and unhelpful throughout the evening, with visible eye-rolling and an unprofessional attitude when we attempted to resolve the issues we were experiencing.
12. März 2026
Antwort von Tenpin - Kingston
Hi Jessica, thank you for taking the time to leave a review of Tenpin Kingston! Your feedback is very important to us and we would very much like to look into this further for you! Can you please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston! Best wishes - Mel
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