We had children from about 8-11 yrs who were completely unattended by any adults .Probably sitting in the cafe area chatting together we were in lane 15 I am 77 and love Bowling. I was with 5 of my gr... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnThe Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB
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Das sagen Bewerter
My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Mehr ansehen
Unternehmen hat geantwortet
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Mehr ansehen
Unternehmen hat geantwortet
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktinformationen
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Vereinigtes Königreich
- 0333 034 6100
3,7
Akzeptabel
105 Bewertungen
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It was half term so it was busy
It was half term so it was busy. Our lane was ready on time. All went well on this visit.
19. Februar 2026
Antwort von Tenpin - Kingston
Hi Laura, thank you for the review for Tenpin Kingston! We're glad to hear that all went well during your visit and we hope to see you again soon! Best wishes - Adelaide
Sunday fun
Went on a sunday, so the deal was really good.
It wasnt that busy in there but seem to put people next to other people, when real could ot spreader us out.
22. Februar 2026
Antwort von Tenpin - Kingston
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Kingston. We are so pleased to hear that you had a wonderful time with us. We will pass your comments onto our team to help us gain those final stars! We do hope to see you again very soon. Best Wishes - Kimberley
Bringing Food Whilst Bowling …
The two children I brought to bowling plus myself really enjoyed ourselves but one aspect of the booking I don’t agree with is the fact of bringing food to the group whilst playing a game of bowling. Totally inappropriate so much so that I asked to have our lunch after we had played our game. I really think the practice of bringing food whilst people are still playing is most definitely something you should stop doing asap.
19. Februar 2026
Antwort von Tenpin - Kingston
Hi there,
We appreciate you sharing your experience. We're glad the children and you enjoyed bowling. We've noted your concerns about serving food during gameplay and will review our procedures. Thank you for your feedback. Best wishes - Clare
The food delayed til after game…
The food didn’t come out with the game bc and then when we tried to sit in seating area there were no tables. This was disappointing.
8. Februar 2026
Antwort von Tenpin - Kingston
Hi Cher, thanks for leaving a rating and review for Tenpin Kingston! We appreciate your feedback and are sorry the food service was delayed and seating was not available when expected. We'll ensure your feedback is shared with the relevant teams to improve our services in the future and we apologise for the disappointment caused. We hope to have an opportunity to welcome you back again in the future for a better experience! Best wishes - Rosie
Disappointed with our visit
Disappointed with our visit. Ordered drinks via the qr code, they took 40 minutes to arrive for 4 drinks. Bowling was almost an hour late, the little one did not like waiting almost an hour for their turn! We then went to the toilet to find a USED tampon on the floor in the women’s bathroom. Definitely will not be rushing back.
8. Februar 2026
Antwort von Tenpin - Kingston
Hello Chloe,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We are sorry that your experience wasn't the 5 star one we wish to give all our customers. We appreciate the feedback and will pass it over to the venue for training and improvement purposes. All the best ~ Laura
lamine yamal guy
The guy had his first day at the bar by the arcade called litty or something he looked like lamine yamal but was amazing service and helped me get this boy who stole my toy also he refilled our drink and i wish him luck -your favourite customers
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Tenpin - Kingston
Hi there, thank you for your lovely 5* rating and review of Tenpin Kingston! We're glad you enjoyed your experience! It's great to hear that our new team member provided amazing service and assisted you so well. We appreciate your kind words and wish you all the best! Thanks for your feedback and we hope to see you again soon! Best wishes - Rosie
Antwort von Tenpin - Kingston
Hi Gareth, thank you for taking the time to leave such a lovely 5* review of Tenpin Kingston! We are delighted you had such a great time and we can't wait to see you again soon! Best wishes - Mel
Got there on time and still had to wait…
Got there on time and still had to wait 20 mins for our lane to be free- but I guess the fault's on the previous bowlers, really enjoyed playing pool with my friends though there's tons of pool tables to go around. Only thing mildly annoying is that the photobooth was 'card only' and the card machine was out of service so it said to pay with cash... which we couldn't do... cause its card only
30. Jänner 2026
Antwort von Tenpin - Kingston
Hi Natalia, thank you for taking the time to leave a review of Tenpin Kingston. We are sorry to hear that wait times were longer than usual for your reservation, and that there were some issues with the facilities. We will ensure your feedback is passed on to the correct teams for future improvements.
Take care,
Kirsty
Antwort von Tenpin - Kingston
Hello, thank you for taking the time to leave a lovely 4* review of Tenpin Kingston! We are so pleased you find us good value for money and we take on board all of your feedback! We do hope you will still visit us again for some more bowling fun and we look forward to welcoming you back! Best wishes - Mel
Antwort von Tenpin - Kingston
Hey, thank you so much for the 4* rating of Tenpin Kingston. We are thrilled to hear you had a fun time and got to take advantage of our offers. Please let us know what we can do to earn that last star next time around!
Take care,
Kirsty
Was not working correctly and kept…
Was not working correctly and kept making players miss a go, resulting in a dissatisfaction complained but as busy could not move lane . Manager would not refund even though your faulty machine. Family were up from Kent for a day so ruined day of what was meant to be a family day
31. Jänner 2026
Antwort von Tenpin - Kingston
Hello, We're very sorry the faulty machine negatively impacted your family's day. We appreciate you bringing this to our attention. We'll investigate the issue to prevent similar experiences in the future. We do hope to see you again soon for a much more enjoyable session. Our apologies - Kimberley
Not really a proper bowling alley. Unsupervised kids. Noisy and chaotic.
Not really a proper bowling alley. Seating is literary a single bench and a movable table shared between the lanes. Loads of little kids running up and down between the lanes and walking around and playing with bowling balls ready to break their toes or someone else’s. 4 lanes of kids with just 2 uninterested parents supposed to be in charge. The pool tables are right behind and it all feels super cramped and super noisy. Wouldn’t go back. I’d rather go somewhere like gravity max.
24. Jänner 2026
Antwort von Tenpin - Kingston
Hi Susan, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that you had found the venue to be noisy and chaotic and that there were issues with the pool tables and seating. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon for a better experience! Best wishes - Adelaide
I've been coming here for almost 18…
I've been coming here for almost 18 months as a Personal ( care) Assistant to the Kingston Rotunda. We love our time here. The young staff are very friendly , helpful and cater for all our needs and are very understanding. The bowling is easy to set up and fun to play. There are heavy, medium and lightweight balls and plenty of each. It's very good value and we get immense pleasure from being here.
23. Jänner 2026
Antwort von Tenpin - Kingston
Hey Richard, thank you so much for rating Tenpin Kingston an amazing 5 stars! It's lovely to hear that you always have such a great experience. We look forward to seeing you again.
Take care,
Kirsty
Lovely and fun
17. Jänner 2026
Antwort von Tenpin - Kingston
Hi Michelle
Thanks for leaving a review for Tenpin Kingston. We are glad you had a lovely and fun experience and hope to welcome you back again. We appreciate your feedback! Best wishes - Clare
Had a good time
Had a good time. Process to book and check in is really straight forward. Lane set up on the computer was really easy. Everything worked well. The only negative is that the area was a little tight - a small bench for 5 people and their coats. Table service with the app was quick. Overall a brilliant afternoon.
17. Jänner 2026
Antwort von Tenpin - Kingston
Hi Esther,
Thank you for your fantastic 5* review at Tenpin Kingston! We are delighted you've had such a great time whilst on your recent visit to us. However we are very sorry you found there was not enough space for you at the venue, We will ensure this is passed across to the correct team to make any future improvements needed! Best wishes- Steph
Long wait for drinks
When I was playing on my lane with friends drinks was ordered to the lane online however the drinks had to be collected at the bar due to waiting so long our game had ended
16. Jänner 2026
Antwort von Tenpin - Kingston
Hi Lewis, thank you for taking the time to leave a review of Tenpin Kingston. We are sorry to hear that wait times were longer than usual. We will ensure your comments are passed on to the relevant team for future improvements.
Take care,
Kirsty
The young lady behind the bar was…
The young lady behind the bar was amazing and a credit to you.
20. Jänner 2026
Antwort von Tenpin - Kingston
Hi there, thank you for the lovely 5* rating of Tenpin Kingston. We are pleased to hear you had a fun time and that the team had a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty
It's well organised
It's well organised, good decent crowd, nice snacks, lovely ambience
30. Dezember 2025
Antwort von Tenpin - Kingston
Hello Veena,
Thank you for taking the time to off feedback of Tenpin Kingston. We are delighted that you found the venue well organised and that you like the ambience. We look forward to welcoming you back again soon.
All the best ~ Laura
Was assigned a lane in use
Was assigned a lane in use, so started late despite other lanes being free. Staff did not activate lane when it did become free so we had to chase up and wait further.
29. Dezember 2025
Antwort von Tenpin - Kingston
Hi there, thank you for leaving feedback for Tenpin Kingston. We are sorry to hear you were assigned a lane in use and had a longer wait time. If you would like to discuss this further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston'. Please also include any other information not already here. Once again, we are really sorry to hear this and we hope to welcome you again in the future. Best wishes - Kaylee
Fantastic customer service
We organised work get together but I made an error when booking the date and only realised when arrived there. Fortunately, manageress was super helpful and saved the day. Thanks to her we had wonderful evening…Thank you very much and we definitely coming back 💕
8. Jänner 2026
Antwort von Tenpin - Kingston
Hello there, thank you for taking your time to leave us a fantastic 5* review for our Tenpin in Kingston! We are really pleased to hear that you had a great time with us. We are thrilled to hear that the issue was soon resolved. We do hope to see you again soon! Many Thanks - Kimberley
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