Buyer released the funds 9 working days ago (I received confirmation from Trustap. I am the seller and the TRUSTAPP customer service has not reacted to my complaint neither sent a confirm... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Buyer released the funds 9 working days ago (I received confirmation from Trustap. I am the seller and the TRUSTAPP customer service has not reacted to my complaint neither sent a confirm... Mehr ansehen
Unternehmen hat geantwortet
I have successfully created an account, provided my bank details, and sold over 100 digital services across platforms such as Instagram, TikTok, and YouTube. This is truly the best application I have... Mehr ansehen
Unternehmen hat geantwortet
A transaction I was involved in was cancelled and refunded by the seller — not by me. Despite this, Trustap charged a "Buyer Protection" fee of $7.36 for a service that was never actually used or comp... Mehr ansehen
Unternehmen hat geantwortet
Trustap helps buyers get more security by ensuring that there is transparency between those involved in the transaction. Sellers who are confident in the products they sell would not mind being in a p... Mehr ansehen
Trustap is a digital transaction platform that completely protects you from being scammed when you buy or sell with someone you don't know.
1-2 St. Patrick's Quay, T23CY5X, Cork, Irland
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We own a marketplace community and partnered with Trustap to handle our transactions. They work great, and support is super fast and responsive. Recommended!

Antwort von Trustap
⭐️⭐️⭐️⭐️⭐️
I’ve been using Trustap as the payment gateway on my online store biologiquement.shop to securely collect Visa and Mastercard payments, and I couldn’t be more satisfied.
Their platform is reliable, easy to integrate, and most importantly, their customer service is outstanding. A special thank you to Jonny, who has been incredibly responsive, professional, and proactive every time we had a technical or client-related issue. His support has made a real difference, and it’s clear he genuinely cares about helping merchants succeed.
Kudos also to the entire Trustap team – their speed, clarity, and efficiency are rare and truly appreciated.
If you're looking for a secure, user-friendly, and human-centered payment solution, I wholeheartedly recommend Trustap. It’s more than just a gateway – it’s a partner you can count on.

Antwort von Trustap
Trustap has been great from day one, their team has been extremely supportive, friendly, and understanding of the fast-paced and often unpredictable nature of a start-up. We experienced a few delays on our end during the integration process, but the Trustap team, specifically Eamonn (big shout out!), was always patient and willing to help.
Their platform's robust, and the integration process was smooth thanks to clear documentation and responsive support, as previously mentioned. It was easy to check with them the status of any API calls made and work through any errors.
Would highly recommend them to any business looking to build secure and trustworthy transactions into their platform.

Antwort von Trustap
Trustap has honestly been a game-changer for my business. When you're dealing with new customers—especially online—there's always that bit of uncertainty on both sides. But with Trustap, everything just feels a lot more secure and professional.
The way it works is simple but effective: the buyer pays upfront, but the money is held safely until they confirm they’ve received the item and are happy with it. That setup builds trust right away, and it protects both of us from potential issues.
What I really appreciate is how smooth the whole process is. No chasing payments, no awkward back-and-forth—just clear updates and peace of mind from start to finish. It’s made transactions much easier and has helped me build stronger relationships with new customers.
If you’re selling online and want a safer, stress-free way to handle payments, I’d absolutely recommend giving Trustap a try.

Antwort von Trustap
Trustap has been a game-changer for my business. It protects both me and the buyer, making transactions smoother and more trustworthy. Funds are released once the buyer confirms everything’s good—no disputes, no stress. Highly recommend for any seller dealing with new customers!

Antwort von Trustap
I have waited over 10 days for my money, and still not a single dollar has hit my Bank Account yet.
I keep getting the same answer in mail where they say my money will land in my bank within next week. This can just not be real.
"Thank you for reaching out again. I understand how urgent this matter is for you, and I sincerely apologize for the inconvenience caused.
Since your bank cannot see the transaction and the funds have not yet been received, we have contacted our payout processor.
It has been informed that the payment is still in processing and is expected to reflect in your bank by next week.
As soon as we have any tracking number we will let you know and you can share it with your bank to monitor the payout status." From Trustap Support.

Antwort von Trustap
We are happy to share that we’ve had an excellent experience with Trustap. Their support is fast, helpful, and responsive, and the dashboard interface is highly efficient. The weekly payouts are seamless, and the checkout process is secure and smooth.
We have been using Trustap for 3+ months, and our experience has been outstanding.
Thank you for providing exceptional payment processing services.

Antwort von Trustap
got scammed and agent didnt do a single thing.

Antwort von Trustap
We bought a company domain through Trustap, for $35,000. The service was excellent. Like over and above what was needed.
They built trust between both parties buyer and seller despite neither of us having met in person or spoken, purely online interactions. To us it is a large sum of money but we felt comfortable and secure throughout the process.
They then went a step extra upon the request of the seller to have a contract agreement drawn up for the purchase / sale which the trustap team turned around in less than a day. Really thankful for the speed here because you don't want the other side of the transaction to get worried and pulling out.
I won't go anywhere else for future escrow services, they've got a customer for life on the back of my first experience.
Thanks particularly to Ciara our point of contact and to Conor for the initial conversation.

Antwort von Trustap
They actually help other companies rip you off. They are not on buyer's side

Antwort von Trustap
Buyer beware! No complaint button. In their terms of service they say that it's safe because there's a 24 hour complaint period at which anytime you can use the complaint button on their website to hold. I used two different devices and two different web browsers. There is no complaint button. I even downloaded the app. They are going against their own TOS.
Edit 8/2/24 Trustap has harassed me (to change my review) after unlawfully taking money out of my account after not having a complaint button and after their personnel told me that my money wouldn’t be taken out of my account. Bottom line: Don’t trust Trustap.

Antwort von Trustap
Quick communication, easy to work with and fast resolution to my issue.
A+

Antwort von Trustap
I purchased a service and was scheduled to have it done on Wednesday, May 29th. Unfortunately, the service was not provided even though I paid $199 and was assured that it would be. I have been trying to resolve this issue since Wednesday, and I still haven't received the service I paid for. I asked for a refund, but have been unsuccessful in getting my money back, even after going through TrustAp. This whole experience has felt like a total scam.

Antwort von Trustap
Hello,
A month ago a buyer paid me and the amount was added into my trustap account. But they took the money for long i have emailed for multiple times they just response we will fix it soon every time same email and don't any help or resolve the issue even 1 month over but the funds still stuck into trustap account without reason, So beaware these guys are just wasting people time and also took the payments and hurting people hard works, Also there is no any response even i remind many time but they ignoring emails and don't any response such a scam and unprofessional company. Such a bed thing ignoring emails. so be aware guys. i have all proofs available

Antwort von Trustap
Trustap marked my transaction as complete on 4.18.24.
I have followed up multiple times and they keep telling me they are looking into it.
Trustap collected $3,800.00 from the buyer in one day.
Now 5.6.24 and still no money paid out to me (the seller).
Deposit hit my account 5/7/24. Be aware that it could take this long for the transaction to clear.

Antwort von Trustap
Surprisingly simple and easy to use! Great app!!

Antwort von Trustap
No help at all getting refunded. A business idea is meant to solve a problem this solves no problems, better off just paying someone through PayPal or bank transfer

Antwort von Trustap
Easy to use, efficient and will use again. I sold 2 Cheltenham festival tickets. Posted them to the UK and funds were released once the buyer had them verified by my tracking info.

Antwort von Trustap
very bad.
Support useless and slow, communication 0, managing this is also awful. Their whole thing is mute because they arent doing what they need to do

Antwort von Trustap
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.