Trustap Bewertungen 118

This helped me and the customer feel safe throughout the sales process for my medical device. But the funds taking 5 working days to transfer is strange. Paypal should be available.

Something of an potential, but not really that good.
Had to sign up in order to "qualify" for preloved account... nothing is happening, started to research (both) and it turns out to want so much of a financial control and responsibility, that I'd need bank verification- no thanks to both, it's a used item, for sale for cash. As it comes to international transfers there are way better strung operatives like PayPa*, Wis*, Moner* etc

I had never bought tickets online from a reseller so I was particular fearful of scammers. I suggested Trustapp to the seller and they had no problem using the service. The $4 fee felt like so little on the cost of the ticket overall given the peace of mind it gave me throughout the transaction

I used Trustap for a €56,000 business asset sale. Can confirm they processed the money correctly and promptly.

Very excellent service, fast delivery, good quality and very good support. I'm beyond satisfy for your service.

Used it to buy a concert ticket from someone off Twitter. Made me feel better about not getting scammed. Do wish there was a like button I had to press to confirm it was all okay with the exchange before they released the money to the seller rather than how it does work , where they tell me it is released and then if I have a problem to log it then. I didn’t have any issues with my exchange so this wasn’t a problem for me this time but just thought in case I had had an issue.

The order has not been fulfilled and it’s been a few days. I contacted the business but have not gotten clarity or any reason why there’s a delay.

The mechanism, in my humble opinion, is bulletproof. There is no way to be scammed as a seller and no way to scam as a buyer (don’t scam, it’s a bad thing and can get you in trouble). I’m giving 4 stars because the payout is too slow in my opinion, they should add faster ways to receive the funds like PayPal or Crypto, because with bank, transfers are delayed and are sent in batch. Anyway, I highly suggest to use this to prevent losing money and item.

Fast and impeccable service. High quality and real accounts. Very satisfied. I recommend it

Useful escrow solution for industries, products, and services that aren't typically covered by other escrow providers. Using the Trustap service has allowed us to build trust with prospects and sell more services. Also, their team is great, especially our customer success manager, Alex.

Great to have a middleman to hold monies for added security. The person I was dealing was very nice and I would have likely to have had no issues but just makes things more secure all round. Would have been good to be able to click 'no issues' so monies could be released quicker for the sender. Overall delighted

I have been asked for more details of my review for Trustap "to better understand your experience", otherwise it will be "taken down", apparently. I've tried to add another review but the system didn't seem to let me, so I'm adding text to my previous review. I'm not sure what they don't understand, but my issue is that the dispute period ended on 12/03/23, & Trustap are blaming my bank for non receipt of the money, saying it is the bank that will take 5-7 days before I get the money. I received an email from Trustap this morning 18/01/23, timed at 00:17, finally telling me that the funds have been released, 6 days after the dispute period ended. But I still have not received the money. So I look at my Trustap transaction listing and it says "Transaction Complete! We have released the funds. Depending on your bank, they should be available in 5-7 working days." So that is another 5-7 days on top of the 6 already gone. This delay in receiving payment should be made plain and clear at the outset, and because it wasn't that is why I find it unacceptable.

Original review:-
The reply to Karen's review by Trustap is not correct. They say they release the funds immediately the dispute period has elapsed, but this is not the case. The dispute period ended on 12/01/23, yet the status of the transaction as of 17/01/23 is still showing as being "Funds pending". They are blaming the bank for the delay, but how can it be? Also, they hide behind the internet because you cannot call them, and that makes it difficult to resolve issues. More openness and accessibility would help users "trust" them.

I was very sad to hear that my payment had not reached the seller four days after the transaction had been completed. He had experienced difficulty reaching Trustap for advice on the delay but eventually was told his money would be delayed seven days.
I will know in future when suggesting to users that we use Trustap that there could be up to 7 days delay in money reaching their account. I feel this could be made clearer on the Preloved guidelines.

For an international transaction it was easier than I even dreamed of expecting

Just finalised a transaction beyween Turkey-UK for property purchase. Fast and efficient. Information and advice from the Account Manager,Ciara made a situation that was at times extremely fraught much easier. Her advise and help made for a very smooth transaction. Will definitely recommend and use again if necessary.

Overseas transaction that worked well with the seller. Trustap receives a fee for the service. Easy to use and very convenient. The monies keep freeze until both seller and buyer confirm the transaction. Would recommend

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Really good service and gives buyers peace of mind. Simple to use.