Always met with a friendly face, and staff are eager to search for a holiday to suit our needs...On arrival always plenty of TUI staff to direct us to our transfer. Drivers a top professionals, and al... Mehr ansehen
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Das sagen Bewerter
I Loved booking with TUI - However the lack of TUI run flights from Ireland will have us looking elsewhere to book for 2028. (unless it improves) One of the main reasons we starting booking with TUI w... Mehr ansehen
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I needed to cancel a much anticipated cruise trip. I had paid a large deposit and was unhappy about having to walk away from it. I spoke with staff from the TUI staff from Wilton in Cork, who went ou... Mehr ansehen
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Was honestly surprised how much cheaper tui were doing a package holiday to salou than what I was getting doing it myself. Very smooth booking experience which took a lot of stress off securing the ho... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Kontaktinformationen
Dublin, Vereinigtes Königreich
- www.tuiholidays.ie
4,5
Hervorragend
804 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Always met with a friendly face
Always met with a friendly face, and staff are eager to search for a holiday to suit our needs...On arrival always plenty of TUI staff to direct us to our transfer. Drivers a top professionals, and always on time...I recommend TUI to family and friends
7. Juli 2026
Antwort von TUI Ireland
Hi Joan,
It's wonderful to hear that our team consistently provides a friendly and helpful experience, from finding your ideal holiday to ensuring smooth transfers. We're delighted that you recommend us to your loved ones & hope you have a fantastic holiday.
TUI Ireland
Lack of TUI Flights Disappointing
I Loved booking with TUI - However the lack of TUI run flights from Ireland will have us looking elsewhere to book for 2028. (unless it improves) One of the main reasons we starting booking with TUI was we loved the complete package with included TUI flights. This year our flights are with Ryan Air and we are already having seating issues. There is no advantage in booking with TUI now over another travel agent in Ireland.
5. Juli 2026
Antwort von TUI Ireland
Hi Michelle,
Thank you for your feedback and for your continued loyalty to TUI. We're delighted to hear that you've enjoyed booking your holidays with us over the years.
We understand your disappointment regarding the availability of TUI-operated flights from Ireland and appreciate how much you value the convenience of a complete TUI package. We're also sorry to hear you've experienced seating issues with your airline, as we understand how important it is to start your holiday stress-free.
While your flights this year are operated by Ryanair, we'd like to reassure you that you still benefit from all the other advantages of booking with TUI, including our expert support before you travel, assistance from our team while you're in resort, and the peace of mind that comes with having your entire holiday package managed by one of the UK's and Ireland's most trusted travel brands.
We truly value your feedback and will ensure your comments are shared with the relevant teams. We hope that the fantastic service, support and holiday experience that TUI is known for will encourage you to continue travelling with us for many years to come.
Kind regards,
TUI Ireland
Antwort von TUI Ireland
Hi James,
We're happy to hear our agent was capable and efficient. We appreciate your kind words & hope you have a fantastic holiday.
TUI Ireland
Ruined Holiday
I booked a holiday, and the money was deducted from my account instantly. Right after the payment, I was redirected to a page saying “Confirming your flights,” but nothing was happening.
I called customer service the next day, and they admitted it was an issue on their end. They told me the payment would be refunded, but it’s now been a week and I still haven’t received my money back.
Because my funds are tied up, I can’t book another holiday, and prices have already started increasing. Thanks for ruining my summer. Very disappointing experience.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TUI Ireland
Hi,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with your booking and the frustration caused by the delay in receiving your refund.
We understand how disappointing this must be, especially when you're unable to make alternative travel plans while waiting for the funds to be returned. Following the issue with your booking, a refund was arranged; however, it shouldn't normally take this long to reach your account.
If you'd like to give us another call, we'd be happy to look into the current status of the refund and provide as much information as possible. Depending on where the payment is in the process, it may also be worth contacting your bank, as delays can occasionally occur after the refund has been issued on our side.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to investigate this further for you.
Kind regards,
TUI Ireland
Antwort von TUI Ireland
Ms Cooper,
We're so glad to hear that you found the process easy! We truly appreciate your positive feedback & hope you have a great holiday.
TUI Ireland
Antwort von TUI Ireland
Hi MissisN,
We're so happy to hear you love us! We appreciate your loyalty and kind words & hope you have a fantastic holiday.
TUI Ireland
Antwort von TUI Ireland
Hi Anne,
Thanks for leaving a review about your experience! We're really glad to hear that you booked via our app and found it so user-friendly and easy to navigate. We want to make planning your getaway as simple as possible, so it's great to know the app did exactly that for you 😊
Thank you for choosing to book with us, and we hope you have a wonderful time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Smooth experience and cheaper than booking direct
Was honestly surprised how much cheaper tui were doing a package holiday to salou than what I was getting doing it myself. Very smooth booking experience which took a lot of stress off securing the holiday. Will be using again.
25. Juni 2026
Antwort von TUI Ireland
Hi Sean,
Thanks for sharing your thoughts with us!
We're really glad to hear that you had such a smooth booking experience and that we were able to save you a bit of stress. It's also fantastic to know that you managed to secure your package holiday to Salou at a cheaper price than booking it all separately - locking in great value is exactly what we love to do for our customers 😎
Thank you so much for choosing us, and we look forward to helping you arrange your next getaway. Have an absolutely brilliant time in Salou!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwort von TUI Ireland
Hi Mary,
Thanks for taking the time to share your feedback with us. We're so pleased to hear that you had a great experience with Kathia at our Limerick store! Our team always aims to be as helpful and supportive as possible, and I'll make sure your kind words are passed on to her 😁
Thank you so much for choosing to book with us. We hope you have an absolutely wonderful time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Tui Poor Service ..Gave a poor review through Trust pilot …
Gave a poor review through Trust pilot over a bad experience with transfers on holidays that actually occurred 2 years in a row .
Response from Tui was that they requested booking details through Trustpilot to investigate .
No request for booking details was ever made to us ...
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von TUI Ireland
Hi Mark
We're sorry to hear that your experience with our transfer service has left you disappointed, particularly as you mention this has occurred on more than one occasion.
We would like to clarify that, at the time of our response, we were unable to identify your booking from the information provided in your review. Trustpilot reviews do not automatically include customers' personal details, such as email addresses, phone numbers, or booking references, and without this information we are unable to access booking records or contact customers directly.
Our intention was to obtain the necessary details through Trustpilot so that we could investigate your concerns fully. We apologise if this request was not received or was unclear.
If you would still like us to review the matter, please contact us with your booking reference and any relevant details, and we will be happy to investigate further.
Kind regards,
Orla
TUI Customer Services
Very efficient booking system
Very efficient booking system, helpful phone support if needed & great attention from rep while on holiday - highly recommend.
24. Juni 2026
Antwort von TUI Ireland
Hi Andrea,
Thanks for taking the time to share your feedback with us! We're really glad to hear that you found our booking system efficient and that our telephone support team was there to help when you needed them. It's also wonderful to know that our holiday rep looked after you so well during your trip 😊
Thanks again for choosing to book with us and for recommending our service. We hope you have a fantastic time on your next holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwort von TUI Ireland
Hi Mick,
Thanks for taking the time to share your feedback with us! We're really glad to hear that you had such a positive experience with the team and found them so helpful.
Thanks again for choosing to book with us, and we hope you have an absolutely wonderful holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
I’m staying TUI SUNEO costa mare suites…
I’m staying TUI SUNEO costa mare suites for 2 weeks and I had the best time the staff of hotel were so helpful and friendly, the entertainment team were brilliant, the show at night and the activity during the day were amazing and the leader of team was amazing, he really put all the work in to make the day amazing , the bar staff were amazing, I miss the hotel already but I’ll be back in October
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TUI Ireland
Hi Lisa,
Thanks for sharing your brilliant experience with us! We're so glad to hear you had such an amazing two weeks at the TUI SUNEO Costa Mare Suites 😁
It sounds like the entire team truly went above and beyond, from the helpful hotel staff and the fantastic bar team to the entertainment leader who put so much effort into making your days special. It's wonderful to know you enjoyed the daytime activities and the evening shows so much, and we'll be sure to pass your lovely comments on to the hotel management.
We love that you're missing it already, but the good news is October isn't too far away! Thanks again for choosing to book with us, and we hope you have another absolutely fantastic holiday when you return later this year 🌞
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Would prefer to fly with TUI like we…
Would prefer to fly with TUI like we always did before apart from this year and next year.
30. Juni 2026
Antwort von TUI Ireland
Hi John,
Thanks for taking the time to share your feedback with us.
I'm glad to hear that you've chosen to book your holiday with us again. I do note your comments regarding the flights, and I'm sorry to hear you're disappointed not to be flying on a TUI aircraft this time around. To help offer our customers the widest possible range of destinations, departure times, and flexible durations, we often partner with other trusted airlines to complete our package holidays. While the onboard experience might feel a little different to what you're used to, we always work closely with our partner airlines to ensure a smooth journey.
We truly value your loyalty over the years, and your feedback about preferring our own aircraft is incredibly helpful for our planning teams to see.
Thanks again for booking with us, and I hope you have a fantastic and relaxing holiday when it comes around!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
We knew where were going as we stayed…
We knew where were going as we stayed there many times and the girl was very helpful
21. Juni 2026
Antwort von TUI Ireland
Hi Annette,
We're so glad you enjoyed your stay with us again and found our team helpful! We appreciate your kind words & 5 star review.
TUI Ireland
Fantastic support.
21. Juni 2026
Antwort von TUI Ireland
Hi Lez,
Thank you for your 5 star review, delighted that you received fantastic support. We hope you have a brilliant holiday.
TUI Ireland
Antwort von TUI Ireland
Hi Derek,
We are so glad our staff provided you with such a positive experience. We truly appreciate your kind words & 5 star review. We hope you have a fantastic holiday.
TUI Ireland
Looked after very promptly and lots of…
Looked after very promptly and lots of information
27. Juni 2026
Antwort von TUI Ireland
Hi Marian,
We're so glad we could assist you promptly and provide ample information. We appreciate your kind words & 5 star review!
TUI Ireland
Double deposit .. system fault!
I do a holiday on line, paid my deposit, but didn’t get any confirmation.
Rang the office, she could see no booking… my bank showed money taken. The lady rebooked my trip and I had to pay a deposit again… on Monday the original money was found and transferred to the new booking.
13. Juni 2026
Antwort von TUI Ireland
Hi Suzanne ,
We appreciate you sharing your experience. We understand how frustrating it must have been to have issues with your booking and payment. We are reviewing our processes to prevent this from happening again. We hope you have a fantastic holiday.
TUI Ireland
Didn't know that morning how good that day would be
I needed to cancel a much anticipated cruise trip. I had paid a large deposit and was unhappy about having to walk away from it.
I spoke with staff from the TUI staff from Wilton in Cork, who went out of their way to help me. They suggested that apart from a modest fee to cover admin I could use the balance of my deposit against a city break. I was absolutely delighted, and look forward to visiting Lisbon in November.
18. Juni 2026
Antwort von TUI Ireland
Hello Ruth,
Thanks so much for sharing your experience with us!
We're sorry you had to cancel your original cruise, but we're delighted to hear that the team at our Wilton store were able to help you find a solution that worked for you.
It's wonderful to know they took the time to support you and helped you make the most of your booking by arranging an alternative city break. We'll be sure to pass your lovely comments on to the team, as they'll be thrilled to hear they made a difficult situation a little easier.
We hope you have a fantastic time in Lisbon, and thank you again for choosing TUI.
Many thanks and Kind regards,
Lucy
Customer support team.
TUI GROUP
TUI UK & Ireland
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