TUI Wilton, especially our consultant Caroline were a pleasure to deal with. They helped us arrange a wonderful holiday with my parents who both needed assistance through the airport. The hotel sugges... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had issues booking online and called your office. I spoke to Sarah who was fantastic and got everything sorted in minutes. She couldn’t have been more helpful. She was bubbly and friendly and defini... Mehr ansehen
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I’m only giving 4 stars due to a lack of extras the Irish can choose compared to our British friends. They could book a late check out on the app this was unavailable to us and caused us to not being... Mehr ansehen
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I found booking using the Tui app easy enough , but when I got to the end, and I’d paid my deposit, while I was waiting for confirmation of Ryanair Flights , a pop up Tui page came up before my trans... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Kontaktinformationen
Dublin, Vereinigtes Königreich
- www.tuiholidays.ie
4,5
Hervorragend
858 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Antwort von TUI Ireland
Hi Anne,
Thanks for leaving a review about your experience! We're really glad to hear that you booked via our app and found it so user-friendly and easy to navigate. We want to make planning your getaway as simple as possible, so it's great to know the app did exactly that for you 😊
Thank you for choosing to book with us, and we hope you have a wonderful time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Smooth experience and cheaper than booking direct
Was honestly surprised how much cheaper tui were doing a package holiday to salou than what I was getting doing it myself. Very smooth booking experience which took a lot of stress off securing the holiday. Will be using again.
25. Juni 2026
Antwort von TUI Ireland
Hi Sean,
Thanks for sharing your thoughts with us!
We're really glad to hear that you had such a smooth booking experience and that we were able to save you a bit of stress. It's also fantastic to know that you managed to secure your package holiday to Salou at a cheaper price than booking it all separately - locking in great value is exactly what we love to do for our customers 😎
Thank you so much for choosing us, and we look forward to helping you arrange your next getaway. Have an absolutely brilliant time in Salou!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwort von TUI Ireland
Hi Mary,
Thanks for taking the time to share your feedback with us. We're so pleased to hear that you had a great experience with Kathia at our Limerick store! Our team always aims to be as helpful and supportive as possible, and I'll make sure your kind words are passed on to her 😁
Thank you so much for choosing to book with us. We hope you have an absolutely wonderful time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Tui Poor Service ..Gave a poor review through Trust pilot …
Gave a poor review through Trust pilot over a bad experience with transfers on holidays that actually occurred 2 years in a row .
Response from Tui was that they requested booking details through Trustpilot to investigate .
No request for booking details was ever made to us ...
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von TUI Ireland
Hi Mark
We're sorry to hear that your experience with our transfer service has left you disappointed, particularly as you mention this has occurred on more than one occasion.
We would like to clarify that, at the time of our response, we were unable to identify your booking from the information provided in your review. Trustpilot reviews do not automatically include customers' personal details, such as email addresses, phone numbers, or booking references, and without this information we are unable to access booking records or contact customers directly.
Our intention was to obtain the necessary details through Trustpilot so that we could investigate your concerns fully. We apologise if this request was not received or was unclear.
If you would still like us to review the matter, please contact us with your booking reference and any relevant details, and we will be happy to investigate further.
Kind regards,
Orla
TUI Customer Services
Very efficient booking system
Very efficient booking system, helpful phone support if needed & great attention from rep while on holiday - highly recommend.
24. Juni 2026
Antwort von TUI Ireland
Hi Andrea,
Thanks for taking the time to share your feedback with us! We're really glad to hear that you found our booking system efficient and that our telephone support team was there to help when you needed them. It's also wonderful to know that our holiday rep looked after you so well during your trip 😊
Thanks again for choosing to book with us and for recommending our service. We hope you have a fantastic time on your next holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwort von TUI Ireland
Hi Mick,
Thanks for taking the time to share your feedback with us! We're really glad to hear that you had such a positive experience with the team and found them so helpful.
Thanks again for choosing to book with us, and we hope you have an absolutely wonderful holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
I’m staying TUI SUNEO costa mare suites…
I’m staying TUI SUNEO costa mare suites for 2 weeks and I had the best time the staff of hotel were so helpful and friendly, the entertainment team were brilliant, the show at night and the activity during the day were amazing and the leader of team was amazing, he really put all the work in to make the day amazing , the bar staff were amazing, I miss the hotel already but I’ll be back in October
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TUI Ireland
Hi Lisa,
Thanks for sharing your brilliant experience with us! We're so glad to hear you had such an amazing two weeks at the TUI SUNEO Costa Mare Suites 😁
It sounds like the entire team truly went above and beyond, from the helpful hotel staff and the fantastic bar team to the entertainment leader who put so much effort into making your days special. It's wonderful to know you enjoyed the daytime activities and the evening shows so much, and we'll be sure to pass your lovely comments on to the hotel management.
We love that you're missing it already, but the good news is October isn't too far away! Thanks again for choosing to book with us, and we hope you have another absolutely fantastic holiday when you return later this year 🌞
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Would prefer to fly with TUI like we…
Would prefer to fly with TUI like we always did before apart from this year and next year.
30. Juni 2026
Antwort von TUI Ireland
Hi John,
Thanks for taking the time to share your feedback with us.
I'm glad to hear that you've chosen to book your holiday with us again. I do note your comments regarding the flights, and I'm sorry to hear you're disappointed not to be flying on a TUI aircraft this time around. To help offer our customers the widest possible range of destinations, departure times, and flexible durations, we often partner with other trusted airlines to complete our package holidays. While the onboard experience might feel a little different to what you're used to, we always work closely with our partner airlines to ensure a smooth journey.
We truly value your loyalty over the years, and your feedback about preferring our own aircraft is incredibly helpful for our planning teams to see.
Thanks again for booking with us, and I hope you have a fantastic and relaxing holiday when it comes around!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
We knew where were going as we stayed…
We knew where were going as we stayed there many times and the girl was very helpful
21. Juni 2026
Antwort von TUI Ireland
Hi Annette,
We're so glad you enjoyed your stay with us again and found our team helpful! We appreciate your kind words & 5 star review.
TUI Ireland
Fantastic support.
21. Juni 2026
Antwort von TUI Ireland
Hi Lez,
Thank you for your 5 star review, delighted that you received fantastic support. We hope you have a brilliant holiday.
TUI Ireland
Antwort von TUI Ireland
Hi Derek,
We are so glad our staff provided you with such a positive experience. We truly appreciate your kind words & 5 star review. We hope you have a fantastic holiday.
TUI Ireland
Looked after very promptly and lots of…
Looked after very promptly and lots of information
27. Juni 2026
Antwort von TUI Ireland
Hi Marian,
We're so glad we could assist you promptly and provide ample information. We appreciate your kind words & 5 star review!
TUI Ireland
Double deposit .. system fault!
I do a holiday on line, paid my deposit, but didn’t get any confirmation.
Rang the office, she could see no booking… my bank showed money taken. The lady rebooked my trip and I had to pay a deposit again… on Monday the original money was found and transferred to the new booking.
13. Juni 2026
Antwort von TUI Ireland
Hi Suzanne ,
We appreciate you sharing your experience. We understand how frustrating it must have been to have issues with your booking and payment. We are reviewing our processes to prevent this from happening again. We hope you have a fantastic holiday.
TUI Ireland
Didn't know that morning how good that day would be
I needed to cancel a much anticipated cruise trip. I had paid a large deposit and was unhappy about having to walk away from it.
I spoke with staff from the TUI staff from Wilton in Cork, who went out of their way to help me. They suggested that apart from a modest fee to cover admin I could use the balance of my deposit against a city break. I was absolutely delighted, and look forward to visiting Lisbon in November.
18. Juni 2026
Antwort von TUI Ireland
Hello Ruth,
Thanks so much for sharing your experience with us!
We're sorry you had to cancel your original cruise, but we're delighted to hear that the team at our Wilton store were able to help you find a solution that worked for you.
It's wonderful to know they took the time to support you and helped you make the most of your booking by arranging an alternative city break. We'll be sure to pass your lovely comments on to the team, as they'll be thrilled to hear they made a difficult situation a little easier.
We hope you have a fantastic time in Lisbon, and thank you again for choosing TUI.
Many thanks and Kind regards,
Lucy
Customer support team.
TUI GROUP
TUI UK & Ireland
Antwort von TUI Ireland
Hello Mary,
Thank you for taking the time to leave us your feedback, its so lovely to read back on the great service that our travel experts are providing.
We would like to thank you again, for letting us know your thoughts on our service and hope you go on to have a lovely holiday.✈️☀️
Many thanks and Kind regards,
Lucy
Customer support team.
TUI GROUP
TUI UK & Ireland
Worst company
We had to change our hotel within 24hrs at our own cost because of cockraoches and ants and TUI couldn't assist as it was the weekend and told me my only option was to stay put until the monday when normal business resumes. I do not see the point in having a 24/7 helpline if help can only be given at certain times. I wasn't taking the chance of one of us waking up woth a cockroach in our mouths. I gave the hotel the opportunity over 24hrs to sort the issue before we left. They too couldnt help as it was the weekend and no management was working. Its desperate that we work hard all year round to be able to have such a treat once a year and to be discarded and branded a liar. Will never again book with them. All they care about is making money. They didnt lose a penny, the hotel didnt lose a penny but we did..
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TUI Ireland
Corina,
We are truly sorry to hear about the distressing experience you had with insects in your accommodation and the difficulties you faced in getting timely assistance. We understand how frustrating it must have been to have your well-deserved holiday impacted in this way, especially after working hard all year. We are reviewing our weekend support protocols to prevent similar situations.
TUI Ireland
I always book with TUI and love…
I always book with TUI and love everything about booking but this time booking the seats with Ryanair was a nightmare my seats were to come with it but ended up costing me €75 extra Ryanair are a nightmare I’d rather book with TUI rather than having to book anything with Ryanair !
Never ever had a problem before with TUI and would think twice the next time if flights are with Ryanair !!!!!
Never a problem with staff in the airport on the plane or dealing with TUI staff I think they are all well trained and very pleasant and helpfull.
17. Juni 2026
Antwort von TUI Ireland
Hi Antoinette,
Thank you for taking the time to leave us a review, and I'm really glad to hear that you love booking with us and always find our staff to be so well trained, pleasant, and helpful.
I'm very sorry to hear about the experience you had when trying to sort out your seats with Ryanair on this occasion. We do sometimes partner with third-party airlines like Ryanair to offer a wider choice of destinations and flight times, but we completely understand how frustrating it is when the process isn't as smooth as booking directly on TUI flights. I've made sure your feedback regarding this seat booking process is passed back to our commercial teams.
Thanks for booking your holiday with us, and we hope you have an absolutely wonderful time on your upcoming trip!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwort von TUI Ireland
Hi Oleg,
We are delighted that you found it easy to book your holiday.
Make sure to download the TUI app and add your booking, then you can sign up to Smiles Rewards the new TUI loyalty scheme.
Thank you for booking your upcoming trip with us, and we hope you have a truly wonderful holiday!
Thanks
TUI Ireland
Antwort von TUI Ireland
Hi Kieran,
We are delighted that you received excellent service.
Thank you for booking your upcoming trip with us, and we hope you have a truly wonderful holiday!
Thanks
TUI Ireland
Great and easy to travel with family
Great and easy to travel with family
Staff friendly and helpful
23. Juni 2026
Antwort von TUI Ireland
Hi Florin,
We're so glad you enjoyed traveling with your family and found our staff friendly. Thank you for the 5 star review.
TUI Ireland
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