Phone stopped working. Logged in to chat, and after rep followed protocol to confirm me as a customer, addressed the issue of not being able to make or receive calls, and resolved it very quickly. For... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Robin deserves a raise immediately. Best service I've had all year from Twigby. I hope all customer service experiences can be like this one.
Unternehmen hat geantwortet
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Mehr ansehen
Unternehmen hat geantwortet
Twigby always has amazing customer service. I wasn't expecting a real person on a Sunday, but Robin was there right away to help me out - no being filtered through AI chatbots - just a real person rea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
Kontaktinformationen
37130, Murfreesboro, Vereinigte Staaten
- marketing@twigby.com
- www.twigby.com
4,9
Hervorragend
2040 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They're scammers please don't use their…
They're scammers please don't use their service, they refused to refund me. After they didn't provide any service and immediately close chat when I ask for refund. Please don't patronize them.
Updated on 30th September 2026
You still haven't named the requirement I supposedly failed to meet. Here's the actual timeline: I signed up and paid on September 26. On September 27, less than 24 hours later, the service still hadn't activated, and you blocked my account on 28th and canceled it without explanation. I emailed you that same day asking for a refund and got no reply, ever.
Every time I raised the refund request in live chat, the chat was ended rather than answered. That's not a support gap, that's a pattern of avoiding the question. If there was a genuine reason for the block, name it, here or directly to me. Otherwise this reads as: take payment, provide no service, cancel within a day, and refuse to answer refund requests. I'm pursuing this with my bank and relevant regulators.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
After a thorough review, we found that this account did not meet the requirements for activation and use under Twigby's Terms of Service. As a result, the account was closed and was not eligible for a refund under our refund policy.
While we recognize your dissatisfaction, the circumstances surrounding this account were not representative of a typical Twigby customer's experience. Our policies are designed to protect our customers and ensure our service is used in accordance with our Terms and Conditions.
We remain committed to providing transparent, affordable wireless service and responsive support to customers whose accounts comply with those requirements.
Antwort von Twigby Mobile
Thanks for the feedback Brett! We're happy you enjoy your service.
Robin was very patient with me as I…
Robin was very patient with me as I activated two phones. Thanks Robin!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for the feedback Emily! It's great to hear that our team was able to help you get up and running. We're happy to have you as part of the Twigby Mobile community!
Lisa was very helpful and patient with…
Lisa was very helpful and patient with me during this experience. I am grateful and will definitely recommend this service to my friends and family.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We’re so glad to hear our team was able to help and took the time to make sure you felt comfortable throughout the experience! We’ll be sure to share your kind words. Thank you for your trust and for recommending Twigby to your friends and family!
Actual Huma reps that know what they…
Actual Human reps that know what they are doing! No AI time wasters! Robin does a great job!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We'll be sure to pass along the kind words Arlan! Thanks for being a part of the Twigby Mobile community.
Robin was a great help..
Robin was a great help...She made my purchase very easy....I would recomend Twigby.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for the kind words Althea. We're happy to hear you like your new phone and service!
Walked me through resetting phone after…
Walked me through resetting phone after AI got me in trouble. Very helpful!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're always here to help when you need us!
Lisa Did a great job solving my issue!!
Lisa Did a great job solving my issue!!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for the review Terry. We're happy to hear that our customer support was able to help!
Fast and resolved first try
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for being a part of the Twigby Mobile family Bryan. It's great to hear that your issue was resolved so quickly!
Robin deserves a raise immediately
Robin deserves a raise immediately. Best service I've had all year from Twigby. I hope all customer service experiences can be like this one.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear we provided such an outstanding experience. We'll be sure to share your kind words. At Twigby, we believe great customer service should make every interaction simple and stress-free, and we're glad we delivered just that. Thanks for choosing Twigby!
Robin made the experience so pleasant
Robin made the experience so pleasant. Quick and with no issues adding a 4th line. Done in less than 15 minutes!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear adding a fourth line was quick, easy, and hassle-free. Making account changes simple while providing friendly, efficient support is what we strive for every day. Thank you for choosing Twigby!
Robin was very helpful
Robin was very helpful, and efficient helping me switch my phone. The whole process took less than 10 minutes!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear your switch was quick and easy. Providing helpful, efficient support and making the transition as smooth as possible is what we strive for. Thank you for choosing Twigby!
Robin did a great job helping get my…
Robin did a great job helping get my iphone up and running in no time. Customer service is there when you need them
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for being a part of the Twigby Mobile family William! We're happy that you were up and running in no time.
Unable to make or receive calls resolved by rep very quickly.
Phone stopped working. Logged in to chat, and after rep followed protocol to confirm me as a customer, addressed the issue of not being able to make or receive calls, and resolved it very quickly. For some reason, issue occurs on occasion after checking for and/or installing an update to the OS. To error is human, to really foul things and cost time, money and grief, requires a computer, the government, or AI. Google is NOT your friend.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for the feedback about your experience with our chat team. We're happy that the rep was able to help you quickly with your issue!
Simple quick answers to my question
Simple quick answers to my question. No confusion
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thanks for the feedback! We're glad we were able to answer your questions quickly.
Antwort von Twigby Mobile
Thanks for the review and being a part of the Twigby Mobile family!
Lisa with Twigby quickly understood my…
Lisa with Twigby quickly understood my question and situation. She was kind and helpful. Twigby is already our favorite phone carrier, but staff like Lisa make us feel cared for.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad we could quickly answer your questions and provide the support you needed. Hearing that Twigby is your favorite means a lot to us. We appreciate you being part of the Twigby family and taking the time to share your experience! Thank you for sharing—and if you have friends or family who would appreciate great service and great people just as much as you do, we’d love for you to send them our way!
Lisa was been a very helpful agent and dedicated to help costumers.
Lisa was been a very helpful agent and very patient assisting my needs with setting up the phone. I commend her for being a nice and helpful agent, her dedication is priceless , she goes above and beyond when it comes to costumer service.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience! We're so glad we could help make your phone setup process smooth and easy. Providing patient, helpful support is something we take great pride in, and we're delighted to hear that reflected in your interaction. We truly appreciate your kind words and your trust in Twigby!
Thank you Scott!! The helpful representative who fixed our phone issue.
Had some issues with one of our phones. I requested help though the Chat option and Scott, the representative who helped us, was a huge help!! Clear, easy to follow instructions that fixed our issue!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience. We’re so glad our support team was able to help resolve your phone issues, and we truly appreciate your kind words!
Thank you Robin (chat)
I had difficulty transferring my eSIM to my new phone and Robin helped me in about 15 minutes, what I couldn’t do yesterday after 2 hours! Thank you Robin!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We’re so glad our support team was able to get your eSIM transferred to your new phone. We truly appreciate your kind words!
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