Phone stopped working. Logged in to chat, and after rep followed protocol to confirm me as a customer, addressed the issue of not being able to make or receive calls, and resolved it very quickly. For... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Robin deserves a raise immediately. Best service I've had all year from Twigby. I hope all customer service experiences can be like this one.
Unternehmen hat geantwortet
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Mehr ansehen
Unternehmen hat geantwortet
Twigby always has amazing customer service. I wasn't expecting a real person on a Sunday, but Robin was there right away to help me out - no being filtered through AI chatbots - just a real person rea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
Kontaktinformationen
37130, Murfreesboro, Vereinigte Staaten
- marketing@twigby.com
- www.twigby.com
4,9
Hervorragend
2040 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Setting up a new phone
Setting up a new phone. THe agent was helpful and efficient and I had no problems. Delighted
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience! We’re so glad our team could make setting up your new phone easy and hassle-free.
Twigby has been a good friend over the…
Twigby has been a good friend over the years, and saved me a substantial amount of money, never ripped me off, and is always there with help if needed ~ Thanks
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We’re happy to hear we’ve helped you save money while providing the support you need. We truly appreciate your loyalty and your trust in Twigby. Thanks for the review!
Robin is very patient and gave me all…
Robin is very patient and gave me all the information that I needed to make my decision.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that you received the information you needed to make an informed decision. Providing clear, helpful, and patient support is something our team strives for every day. We appreciate you choosing Twigby and thank you for taking the time to share your experience!
Twigby Works With You
Starting a new job and basically living out of my car: that means my phone is my lifeline. Scott heard my situation, restored my service within 20 minutes and worked out a game plan for the future. 5 star customer service. Thanks again, Scott! 🙏
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're glad we could help get your service restored quickly and provide a plan moving forward. We understand how important it is to stay connected, especially during a major life transition, and we're happy our team was able to deliver the support you needed when it mattered most. Thank you for choosing Twigby, and we wish you all the best in your new job!
Robin was very patient and helpful
Robin was very patient and helpful. I really appreciate the time they took.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear you had a positive experience. Providing patient, helpful support is very important to us, and we're happy our team took the time to assist you. We truly appreciate you sharing your experience and thank you for choosing Twigby!
Robin was the BEST!
Robin was polite, professional, knowledgeable and got right to the point. Much appreciated!
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that you had such a positive experience. Providing polite, professional, and knowledgeable support is what we strive for every day, and we're glad our team was able to assist you quickly and effectively. We truly appreciate your kind words and thank you for choosing Twigby!
Robin was patient and very helpful
Robin was patient and very helpful. Clear in her/his (?) instructions, and really helped me resolve a particularly frustrating issue.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear our representative was patient, helpful, and able to guide you through resolving such a frustrating issue. Providing clear instructions and excellent support is always our goal, and we're happy we could get things sorted out for you. We appreciate you choosing Twigby and taking the time to share your experience!
Payment issue
I started my chat with Amy who was very helpful. She transferred me to Scott who resolved my payment issue quickly and with accuracy. I was having trouble deleting my old payment card and adding my new payment card, Scott was able to do that for me.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad our support team was able to assist you. It's great to hear that your issue was resolved quickly and accurately, and that the transfer between team members was seamless. We appreciate your feedback and are happy we could make the process easy for you. Thank you for choosing Twigby!
No problems at all..
No problems at all... all smooth
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We’re glad everything went smoothly and that you had a hassle-free experience with Twigby!
FAST HELP!
Lisa from Twigby just gave me an awesome experience with customer service. I reached out in the chat box, and she was super quick to respond. She was professional, super helpful and had my problem resolved within a matter of seconds!
Thank you Twigby for your great customer service!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear that your issue was resolved quickly and that you had such a positive experience with our customer support. Providing fast, professional, and helpful assistance is what we strive for, and we're glad we could get everything taken care of so efficiently. We truly appreciate your kind words and thank you for choosing Twigby!
I usually don't like having to use a…
I usually don't like having to use a Chat for communication with a business, but I have done so with this one a few times and have had surprisingly easier and more effective results that with many others. Whatever support they have going on their side seems to be competent and thorough.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're pleased to hear that our chat support exceeded your expectations. It's great to know you've found it easy, effective, and reliable when you needed assistance. Providing thorough, knowledgeable support is a top priority for us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Twigby!
Lisa was knowledgeable and patient
Lisa was knowledgeable, as well as patient, while I asked questions and took the guided steps.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that your questions were answered and that the setup process was easy to follow. Providing patient, knowledgeable support is something we take pride in, and we're glad you had a positive experience. We appreciate your feedback and thank you for choosing Twigby!
Scott made the process painless!
Scott made the process painless!
He helped get our number switched from the old phone to the new one seamlessly and painlessly. Thank you!
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're delighted to hear that the process of transferring your number to a new phone was smooth and hassle-free. Making transitions as easy as possible for our customers is always our goal. We appreciate your feedback and thank you for choosing Twigby!
Lisa was great helping me set up my new…
Lisa was great helping me set up my new phone
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear that setting up your new phone was a great experience. Making the process simple and stress-free is what we strive for, and we're glad everything went smoothly. We appreciate your feedback and thank you for choosing Twigby!
Help with phone
Lisa was able to help me order my phone. Thanks.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're happy to hear that ordering your new phone was a smooth and easy experience. Our team is always here to make the process as simple as possible, and we're glad we could help. We appreciate your feedback and thank you for choosing Twigby!
Out in PA wilds
Out in PA wilds, need extra data. Lisa made it super easy!
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear that getting extra data was quick and easy. Providing flexible options and friendly support when you need it most is exactly what we strive for. We appreciate your review and thank you for choosing Twigby!
Lisa was so nice
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so glad to hear you had a positive experience. Providing friendly, helpful support is something we take great pride in, and it's wonderful to know our team made such a great impression. We truly appreciate your feedback and thank you for choosing Twigby!
SO PATIENT!
I was trying to reactivate my phone with a new number, but was having problems with the verification of my bank card. Third times the charm. Annie, Andy, & Robin were all very patient, and helpful. So yay!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
Thank you for sharing your experience! We're delighted to hear that our team was able to help get your service reactivated and work through the bank card verification challenges. Providing patient, friendly, and effective support is always our goal, and we're glad everything came together in the end. We truly appreciate your feedback and thank you for choosing Twigby!
Robin made switching my esim really…
Robin made switching my esim really easy straight forward and fast
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're thrilled to hear that switching your eSIM was quick, straightforward, and hassle-free. Making the process as easy as possible for our customers is always our goal, and we're glad you had such a smooth experience. We appreciate your feedback and thank you for choosing Twigby!
Robin was AWESOME
Robin was AWESOME! I love Twigby.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Twigby Mobile
We're so happy to hear that you love Twigby. Providing outstanding service and making every customer experience a positive one is what we strive for every day. We truly appreciate your kind words and your support. Thanks for being part of the Twigby family!
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.