Tyneside Home Improvements Bewertungen 

From start to finish everybody was polite and helpful. Lee the salesman was well presented, helpful and the quote that was given was the final price. All the staff involved in the build were fantastic, Jason, his son and the plasterer worked full days and left my home clean every day. The remedial work with dealt with swiftly thanks to Joanne and Anthony. The experience has left me feeling like I have dealt with a reputable firm. The only feedback I would give, is let the customer know as early as possible for any delays in the build times. An unusable space has been turned into one of my favourite rooms in the house. I have recommended THI to neighbours.

Absolutely fantastic customer service from Jo. Parts ordered and fitted in great time. Definitely recommend.

We had so many problems with Pennine windows this firm Tyneside home improvements have restored my faith in Excellent service From the beginning of the gentleman coming out to assess the problems to the fitters They were amazing replaced French doors and have done a perfect job The two men who did it were brilliant, Very respectful and made us feel at ease after our problems with the original company They were very friendly amazing job done to perfection Will definitely recommend Tyneside home improvements

I found this company to be very professional from start to finish of the job. From Dan the salesman to Kev the fitter everyone was approachable and wanting to do a good job. When contacting the office again everyone was polite friendly and wanting me to be pleased with their work. I would definitely recommend Tyneside Home Improvements.

Kevin and his son Lewis were really good. They were considerate and respectful. The standard of work was exemplary. We live in an old house and the doors were not standard sizes nevertheless the company found correct doors which fitted our initial design choice.
We would absolutely recommend this company and if necessary we would use them again.

From start to finish Tyneside home improvements has been extremely professional and friendly,the fitters Paul and Dan were excellent workers and did a great job so did the electrician and plasterers a credit to the company.all in a very stress free and straight forward process and I will definitely recommend and use this company again.

Tyneside Home Improvements have completed several jobs for me over the years and they never fail to impress me. Just had new windows and front door installed by Kevin and Lewis, no mess, no fuss, no problems. Very pleased again with THI. Well done.

This is the third time we have used THI & have been very pleased with the quality of work & final product.

We have recommended them to family & friends, who have since used them & they have also been very pleased with their finished building works.

We were very impressed with Paul & Grant, who carried out the building work on two of our projects, they were friendly, polite & excellent workers. Also we would like to mention the office team of THI who were excellent communicators, keeping us fully informed throughout the project.

We would not hesitate to recommend THI for any future building work & will definitely use them again.

From the initial consultation to the final sign off the service and professionalism was outstanding.
I would especially like to thank : Plasterer, Peter
Fitters, Jason & Aaron
Builders, Darren & Billy
Electrician, Dave
Plumber, Sean
Office, Angela
Installation Managers, Stuart & Damon

Although we had a few problems along the way these were always rectified and dealt with politely and professionally.
We would definitely recommend this company and wouldn’t hesitate to use them again.

We recently had the majority of windows replaced in our old stone cottage. This needed the removal of 13 sash windows which had been in place for a very long time so it wasn't an easy job. We had half replaced with sash windows and the rest with mock sash.
We are absolutely delighted with the results. Our windows look great both inside and outside and have definitely helped with heat retention.
Everyone we dealt with was really helpful and all the guys who worked on site were excellent.
We have now ordered windows / doors for our kitchen & utility and didn't hesitate to go straight back to Tyneside Home Improvements who are a company to trust. Thank-you to everyone involved.

Absolutely fantastic job, very happy. Our salesman Ricci was very pleasant and comfortable to be around and help put us at ease. He knew his stuff and clearly cared about the product. All was sorted very quickly and the job was done by fitter Kev and his apprentice son who again were very good and pleasant to have working around the home. Very tidy job and you wouldn't have known they were here after they left. Already noticing the difference with the French doors with the hot weather 😁 highly Recommend

I recently had Tyneside Home Improvements fitting new windows and doors in my home, and I couldn’t be happier with the experience. From the initial consultation to the final installation, their team was professional, knowledgeable, and attentive to detail.

The quality of their products is outstanding, the windows and doors are not only aesthetically pleasing but also energy efficient, which has already made a noticeable difference in noise cancelling and draft exclusion. The installation was seamless, with Kevin and Lewis respecting my space and completing the work on time.

Customer service was exceptional, they answered all my questions and provided helpful recommendations tailored to my needs. I highly recommend Tyneside Home Improvements to anyone looking for reliable, high-quality window and door solutions.

I will definitely be using them again for future projects!

Had our garage converted to add an accessible therapy room and open up our kitchen so it is also accessible. Had been great customer service from start to finish.
Pricing was very reasonable and nothing was too big of an ask.
Some issues with the roofers not turning up and having to leave for other jobs. This was discussed with Anthony who was straight onto the roofers to get it sorted.
Want to give a shout out to the plasterer who was incredible. Went above and beyond for us, working weekends to get it done quicker which was great as we need the room for our little boy.
Few snagging bits as to be expected but again, very responsive and helpful in resolving them.
For us, this was a huge project that would have a massive impact on our lives, both whilst being done with the disruption and when finished for the space it would give to our boy who is severely disabled. The team knew that and worked to ensure our home was safe and secure whilst keeping disruption to a minimum, and have finished it to an incredible standard. They ensured doorways were widened and everything was adapted to suit our boys needs.
We now have a room perfect for physical therapy as well as a big accessible family kitchen.
Huge thanks to all involved.

From start to finish everything was carried out with professionalism and the utmost care. The biggest impression made apart from the job itself was the clearing and tidying up afterwards.
Can’t recommend enough.
In a market that is flooded with choice, Tyneside Home Improvements are in my opinion at the top of their profession. Special mention for Paul, Daniel and the 2 Johnnys. Outstanding lads.

Gary Holliday

We have had an extension added onto the back of our house, extending the drawing room and utility room. Overall we are very pleased with the new extension: the bifold doors and glass roof panels add a lot of light and sense of space to the rooms. What we really liked about THI was the high quality design and materials, the clear way the whole plan was set out, including a payment schedule with no hidden extras, the way the project management was done and the quality and professionalism of the whole operation. Every one of the THI tradesmen who worked on our extension was a hard worker, professional and experienced, helpful and pleasant to have around. The connection with and handover to Premier Kitchens of Hexham (also excellent!) was extremely helpful for fitting out the utility room. We had some snags: the overall timescale slipped considerably, sometimes avoidably - for example the fact that we had a Calor Gas boiler was missed from the survey which meant a time consuming search for a contractor who had a Calor Gas license and who in the end was slipshod and caused further problems. We would have appreciated more proactive communications about progress, what to expect each week and issues - even if it is bad news it is better to know. However once a problem had been identified a lot of hard work and focus was put in to fix it - we hope that will continue if needed! Overall an excellent job, but some learning points as well. We would recommend THI.

Very pleased with my conservatory , everyone polite and helpful. The little snags I had were thoughtfully and quickly sorted out. If you would like a conservatory type building I recommend Tyneside Home Improvements.

Professional ,quality of work and always informed on next steps of the build from start to finish.Day one set the tone Davy and Jamie where respectful and hard working with exceptional quality of work ,followed by Joe and Joel always professional and keeping up the high standard of work always keeping me informed on next stages of the build.One little hiccup which was resolved ,the lads on customer care also have always turned up on time and resolved any issue.Fully recommend THI ,thanks to everyone on the team.

THI installed our orangery 8 years ago. We have had little problems with it. Recently 3 issues developed. Damage to the finial, leaking down pipe and a security window latch that wouldn’t secure. THI’s operatives turned up when they said they would, the defects were resolved with no quibble and THI chased around to find the right part to replace the broken finial support. In other words it was a proper repair not a “patch up”.

Overall, our experience with Tyneside Home Improvements has been disappointing. The company's complete lack of customer care and communication let's them down badly, overshadowing the final product.

At our initial meetings, we were promised project plans, weekly updates about current and future work and a five week build time as the job was deemed to be simple. End to end, the project has taken close to eleven weeks and without our input and constant chasing, it would likely have taken much longer. There were several weeks where no work was carried out and we didn't hear from anyone at THI.

From the outset, we had to hassle THI for a start date and tradesmen would often arrive at the house without any prior warning. We even had an instance of scaffolders appearing at four o clock one Sunday afternoon, not ideal.

In terms of the build itself, one of the walls was built too high, partially as a result of the incorrect scaffolding being delivered and the builder balancing on the fence during construction. The internal doors were also measured incorrectly and had to be adjusted at the workshop, meaning we were left with a piece of chipboard for a dining room wall for around three weeks, extremely poor given we have a two year old.

The final straw for us was when the frame fitters arranged to work the weekend to make time back up. We reluctantly agreed but to note, they were a father and son team who some days didn't arrive on site until around eleven and then left again at two. Although we had rearranged a holiday to accommodate this, the fitters then cancelled on the Saturday morning due to illness. Although I'm sure this was genuine, it did coincide with Sunderland reaching the playoff final and we had already been informed he would be "too hungover" to work on the Sunday. From an outside perspective, this doesn't look professional in the slightest. I then raised a complaint with the company who essentially stopped speaking to us, corresponding by email only.

Throughout the build, there was a general lack of courtesy towards us. At our initial meetings we were promised everything would be left in a tidy state at the end of each day however this simply didn't happen. Tools, including sharp saws, were left in the garden and excess building materials were left for weeks at a time. The plasterers even poured plaster water onto the decorative gravel once they had finished, rather than down the drain.

The whole saga has been exhausting and the customer care has been non-existent. It's very difficult to understand how THI has so many five star reviews as our experience simply doesn't match this. We therefore, would not recommend THI for any building work.

(13/7/25) To be clear with the below reply:
I have tried to be polite/diplomatic in the review I gave. Overall, THI were a disgrace with their overpromises and customer service.

There was no 'banter' with builders and their reasons were genuine. They fell that far behind due to a poor work ethic, they felt the need to work on a weekend, and even then, they couldn't be bothered to turn up. As a customer, I didn't feel the need to name those involved for the sake of their reputation.

In regards to timescales, we promised three different deadlines by three different salesmen, all of which were massively overambitious.

Throughout the build, THI were nonexistent, with the majority of it handled by external contractors. It was extremely difficult to contact office staff, most of which were rude and/or dismissive.

The response given by THI is not representative of the conversation I had with Anthony, and does not give a true reflection of events throughout the build.

Overall, I feel our build was not handled as a 'proper job' and was worked on around other, more expensive, reputable jobs. Given the below feedback, it's clear management have not learnt any lessons and will continue to overpromise their jobs and hide behind their reputation.

Great service from start to finish.
Excellent communication from the team and the engineers were very helpful and professional.