United Carpets & Beds Bewertungen 

amazing customer service and lovely products!

The new floors and carpets were spot on. Due to delays because of circumstances out of my control I received a reduction in the overall price.
They are friendly and answered any queries I had.

Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped me to choose exactly the right carpet, again very knowledgeable and couldn’t do enough to help. Very happy with the end results, a big thanks to you both!!

Overall disappointing. Told it was £60 to the installer on the day when he turned up he refused to take the waste carpet away unless i paid an extra £20 so ruined the whole experience deffo remember stating i wanted the carpet taken away its stupid they dont just take all the money on the same day and have to pay carpet installer seperate

Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result!

Chris was our fitter, and he did a fantastic job from start to finish. He fitted all new grippers and underlay, as well as the carpet itself, and the finished result on our stairs and landing is absolutely amazing.

Chris was extremely professional, polite and hardworking throughout. He took great care with his work and was also very tidy, leaving everything clean and looking fantastic when he had finished.

We are extremely impressed with the quality of the fitting and the overall service we received. Chris is clearly very skilled at what he does, and we would have no hesitation whatsoever in recommending him.

We would definitely choose United Carpets and Beds again for any future carpets, and we would certainly ask for Chris to fit them. A fantastic job — thank youhole process was done with extreme ease.

Appalling service - AVOID!!

Extremely disappointing experience — poor service and no accountability

I bought LVT flooring and booked the fitting through the Melton Mowbray store. The flooring was delayed, followed by a lengthy wait for a fitter. I confirmed the fitting twice during the week beforehand and prepared the room by moving furniture and removing/discarding the existing carpet and underlay.

On the day of fitting, the fitter simply didn’t turn up. After several calls to the store, I was told the fitter had never actually been booked. I was offered another appointment 10 days later, but was also told the price would increase because the fitter believed the original quote had underestimated the work. My only options were therefore to wait 10 days and pay more, or find my own fitter — which I ultimately had to do.

I then raised a complaint with head office. Despite initially being told it would be reviewed within 10 days, I received no response and had to chase repeatedly. I was subsequently told they had no record of my emails/contact, despite providing evidence, and eventually told that because the store is a franchise, head office could not deal with the complaint.

The store manager repeatedly described the missed fitting as a “simple error” and refused to accept responsibility for the consequences. This included taking time off work, having our lounge unusable, furniture stored outside, and dealing with this while our children and dogs were at home during the summer holidays.

There was also considerable confusion over the fitting charge. I was told the price would increase, but this was later denied. When I asked for recordings of the calls to establish exactly what had been said, I was told no recordings were available. I was repeatedly referred to “small print” stating that fitting costs could change, despite the fact that I paid for the service over the phone and was never provided with any paperwork.

I was also repeatedly told that the fitter does not work for United and that the store merely “introduces” customers to independent fitters. However, despite repeatedly requesting the fitter’s/company details so I could address the issue directly, the store has never provided them.

After numerous emails and calls, I have received no meaningful resolution or accountability from either the store or head office. I was also advised that the company is not part of an ombudsman scheme, leaving small claims court as the only suggested route for escalation.

The biggest issue is not simply that the fitter failed to turn up — mistakes happen. It is the complete lack of ownership and customer service afterwards. I was left with an unusable room, significant inconvenience and additional expense with nobody willing to take responsibility. The absolute kicker to all this was the comment from the store manager saying ‘You have since sourced your own fitter and have said the flooring is now laid so there is no issue left to resolve’

Based on my experience, I would not use this company again and would strongly recommend considering other options before booking flooring and fitting through them.

Get service, especially with our fitter Mark. Super fast and professional. Great communication. Really happy with the finish.

Chris was great, lots of advice, really helpful and patient when we needed time to consider. Thanks

Alex was very helpful and gave good advice to help us with the diy fitting. Good luck with the driving test Alex!

Great customer service

I’ve always used UBC-Keighley I always get a good service, the carpet fitters did a brilliant job

Very helpful in store good quality carpet very well fitted

Good communication helped out with what we wanted answered questions asked happy with service

We ve had a few carpets from united carpets and we have been highly satisfied with the choice price and fitting. The staff at the parkgate branch are friendly and always seem to offer us a great deal

Outstanding service by Chris, so patient and helpful.

Great service and fitment

Friendly knowledgeable staff always happy to help with good prices too

The carpet fitter did an amazing job but was surprised there was only an older gentleman alone, despite mentioning we lived in a 3 storey house. Therefore he had 2 flights of stairs carrying the carpet alone.

Brilliant service from start to finish. Pam in store was brilliant. So helpful, friendly and knowledgeable. She was an absolute pleasure