V12 Sports And Classics - Stoke Bewertungen 

Nice service i just bought a mercedese car a month ago , the care running well no any problem , I recommend them .

I'm currently dealing with this company at the time of writing this review, but I'm just about at the end of my tether now. Bought a car from the Stoke-on-Trent branch on Friday August 15th 2025. Paid in full including extra warranty, ceramic coating and GuardX on seating which was done while we waited. Drove the car home, which is 3 hours away. Half way home, an AdBlue light came on followed by a Parking Brake fault light. Managed to re-engage the brakes and over the weekend, bought and filled up the AdBlue, but the light didn't go off. Parking Brake continued to be an intermittent problem with not wanting to go on. Contacted V12 After Sales on 19th August and was told to take the car to a VAT registered garage near me. Fault codes were diagnosed, then further investigation needed to find the exact problem and quote for parts and fixing. Car booked back in for the following week but the Parking Brake stuck on and therefore unable to be driven. After Sales said their free AA cover would be able to recover my car and take to garage. Rang AA but V12's cover doesn't cover Home Recovery so V12 organised a breakdown truck to take the car back to my local garage. That was 4 weeks ago and the car is still there because V12 do not want to pay the price quoted. Instead they have found another garage near me who will fix my car with the parts that V12 will supply. Parts should have been ordered 2 weeks ago but have not arrived yet and whenever I email for updates I get ignored. Their After Sales phone lines have you on hold for up to 2 hours and it's just not good enough. I'm currently begging for tracking info to try and find out when to expect the parts. V12 have already told me that the caliper motor for the brakes has not been ordered as they couldn't source one, so I'm already foreseeing additional delays. Of the 6 weeks of ownership, I have only been able to drive this car for roughly 9 days.

Update: The parts I was waiting for hadn't been ordered and I had to keep on and on. I thought to ask if the parts would be new as V12 were trying so hard to get the price down and I was told they would be. Eventually an AdBlue tank and pump arrived at my address. On opening the package I was furious to discover it was a used part and I complained, only to be told that I wouldn't have been told the parts would be new. I asked for a telephone transcript of the date I knew I'd been told about new parts. Sure enough, it has proved they lied. The garage where the car had been living for the past 4 weeks, refused to do the work with V12's used parts so there was another delay until they found somebody else. Eventually, the car went off to another garage and the AdBlue tank was swapped over. There was still an issue with the parking brake, which had an Auto P Off amber warning light displayed and the mechanic could not get it to go off despite several resets, but the brakes were, at least, working. After being in 2 garages for 6 and a half weeks, I finally got the car back the day before I went in holiday. I drove it 470 miles on the journey to my holiday destination and the AdBlue warning light came on again, along with the message that the car would be impossible to start after 500 miles. By the time I'd reached my holiday destination, it was down to 450 miles. I emailed V12 and told them and they said to not use the car and they'd pick it up from my home. I repeated that I didn't think I could make it home, but they kept saying get home and they'd sort it. I didn't use the car all week as I was on a boating holiday, which was somewhat ruined by the amount of worry I felt and the back and forth emails that were going on. I made the long journey home non-stop, which was very dangerous as I felt very tired. Once home I turned the engine off and then it would no longer restart. I was told it had been arranged for the car to be recovered on 23rd October, but nobody came. I phoned After Sales and they said somebody would come for it before 11am on 24th October. Then I had another call to say somebody would come between 3-4pm on 24th but I said that wasn't good enough so they backed down to the original time. A few minutes later the breakdown company coming to collect the car called me to ask if he could come very early as he had other jobs on. He hadn't been booked as I had been told at the start of the week, so that was another lie.The car was picked up at 7.30am and is currently being looked at, so yet again I am stranded. I live in a remote village with no amenities so a car is essential. I bought the car 10 weeks ago today and have had it on my drive for all of 2 weeks. This is an absolutely disgraceful service. Despite the reply from V12 to my original review, nothing has changed. Nothing gets done in a hurry and I cannot stand the lies. For me, that is the worst thing.

Update 2: Manager of V12 and AA mediation now involved and 2 weeks later, it's finally fixed. In total, 12 weeks of hell.

This is my fourth car
From v12. And my last never known buy a car take so long .no customer respect staff would rather wash cars . Had an appointment 3pm I thought it was to collect new car
Left waiting around for hour and a half .then told it want be today last 3 cars were so easy this last one was like pulling teeth.
Won't be a customer again

They got basics wrong and sold my Wife a Car in an unsafe condition. I checked the Car the day after purchase the Coolant was 1" above the maximum line, Oil was 1/2" above the maximum line and there was a scraping sound when reversing off our driveway. Drove to our nearest Asda 5 minutes away to check the tyres and they were 10 PSI above the maximum pressures recommended by Ford. After correcting tyre pressures, removing coolant etc we test drove it and weren't happy with it and we live too far away to take it back to Stoke, especially when we weren't convinced it was safe to drive. We then took it to our local A.T.S and left it with them, as we thought it needed brakes repairs, because they weren't responsive enough. We contacted the warranty company and they messed us around for a few days and then said brakes replacement wasn't covered. We checked the warranty companies small print and weren't impressed with what the warranty did cover + they charge an excess too; when V12 had already charged us an extra £149 for basic warranty cover. My Wife contacted V12 and we were kept waiting. We got sick of waiting all the days, so we asked A.T.S to get the Car road worthy. A.T.S. said the brakes were passable on testing, following correction of the tracking, but the tracking was one of the worst they'd ever seen. We got the car back from A.T.S and it felt safe to drive it. The next day other warnings appeared on the dashboard, such as oxygen sensor etc, so I just thought we're going to have problems with it, as they couldn't do basic maintenance correctly and I no longer trust the car, nor V12. I also hate that V12 are using the AA in their marketing too. We contacted the AA about it, because we were told a comprehensive check had been done by the AA before purchase. The AA said they had no record of this car being checked by them, however there are other approved companies out there doing the inspections. When we wanted a refund V12 made hard work of that too. Told us 3-5 days for a refund, but took nearer 3 weeks. What's most annoying is that they were happy to send my Wife and Daughter away in an unroadworthy Car. We eventually got the refund, but V12 didn't even have the decency to pay for the A.T.S bill, nor compensate us for the stress and inconvenience. I never write a review on anything, because I haven't got time to, but I'm bitter about our experience with this company. Another thing to note is having worked in sales ourselves we weren't impressed with all the pressure selling. We'd already rejected all the add ons, and then we were passed on to a colleague, so that he could then push the same sale add ons too.

Good deal, great service and the car is fantastic

Quite honestly the worst customer service I’ve ever come across, 7 weeks since purchasing from V12 and still waiting for their management team to sort out our issue.
Utter disgrace and now forced to commence legal proceedings against the company to recoup the outstanding money.

Knowledgable and helpful staff. All documents well explained and discussed well.
Drive away the same day, great vehicle history and good experience

The sale s man messed up the paper work put wrong name on log book
You carnt get threw to him because there’s no number
You have to go threw head office & your in queue , they will not give you the garages number
So nobody responds

Electric car sold with no charging cables , sales guy wanted to take one off another car I said that’s probably what’s happened to the one in car sold.

Pushy about selling extended warranty I said no I can make my own independent choice.

Car not properly cleaned minimum effort

Nice experience, no pressure. Very pleased with the car.

Very good advice and professional for my new car.

Went up worktop waiting 1 hr 30 minutes said there put away to get it fix as I made appointment not telling me at and drive 2 hrs long
Then went other in stoke which no appointment but said call back which again no call back me if he was free so I had booking appointment at 3 went in morning knowing be busy took 2 to 3 hours sort paperwork out long day not doing it again this company

I had a very 'mixed' experience with purchasing my vehicle from V12. It started off great, all very laid back and friendly. I test drove my vehicle alongside the sales manager, very transparent and honest experience - all that was great. However when it came to the actual purchase of the vehicle some cracks started to show - firstly they are very short staffed and are spread thin between multiple customers, meaning that i never had full focus on me, and the other customers likewise on them. The biggest fault...was the persistent push for 'Gold cover' insurance. After receiving the inevitable push to try and sell me this extra service, i proceeded to make it very clear that i was not interested in this (its £2000+ extra on top of the cost of the vehicle) however instead of the 'no problem' response, i was instead further pressured more and more and questioned the reasons why i didn't want it. The sales rep then disappeared into the managers office and shut the door, i was adamant that if he came back and tried to push it one more time - then i would have walked away. No amount of being offered free coffee covers that expense or that pressured experience, it didn't feel good at all.

Overall I'm happy, I got a really lovely vehicle out of this, however there are certainly ways in which they can improve going forward, and according to the newly appointed sales manager - he is aware of this.

I spent 4hours waiting for finalised documents

Love the car.
Very pushy and tried to sell me things I didn’t want and told them so. Got them anyway!
Took a while for my £100 to cover V5 to be returned but after some confusion it was eventually returned to a different account to where they said it would go.

Absolutely shocking service, time wasters to say the least

They transported the car we wanted to look at from Worksop to Meir Heath near to where we live. The car was very clean and presentable. The salesman ? Smith was very helpful and informative.

Bought a car from V12 , left it a couple weeks until reviewing. Car is fantastic , the buying process was first class , can't fault anything from V12 stoke, took out the warranty refused at first but glad I did , not needed yet but it's there if needed , love the car and the service provided , very happy , thankyou V12 stoke.....

The second hand EV was without a charging cable (a standard item in all EVs) and when queried it seemed to cause a fuss. A single phase cable was offered, but the car is supplied with a 3-phase one. One was eventually found, but then it was not put into the car, so when we drove off we didn't have it. These things cost £500 new (including the case), so we feel we have been treated badly.

I recently bought a car from V12 Sports and Classics, and I couldn’t be happier with the experience. From the moment I walked in, the team was friendly, professional, and genuinely helpful. They made the whole process smooth, answered all my questions with patience, and there was no pressure at all.Highly recommend this place!
The car I purchased was exactly as described clean, well-presented, and in excellent condition.Definitely 5 stars from me👍🏻