Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
Unternehmen hat geantwortet
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Mehr ansehen
Unternehmen hat geantwortet
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Mehr ansehen
4,5
Hervorragend
354 Bewertungen
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Fantastic customer service and product!
Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or started an investigation, whereas I emailed Velo yesterday and within two hours they had responded offering a refund or replacement and shipped the order today.
Cannot speak highly enough of both their products and customer service. The pouches themselves are my favourite, they have a great variety of flavours have all bene nice (I have tried all but the mint products).
They are the only pouches that I have found that don’t leave a horrid chemical feeling and taste in the mouth. 10/10 recommend!
Also they sometimes have huge sales on, in December I got 12 cans for less than £20.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Euan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Top tier customer service no hassle…
Top tier customer service no hassle hope the folks behind the scenes have a good one. Legends.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Luka, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Unbelievable helpful and kind with…
Unbelievable helpful and kind with sorting out the issue at hand went above and beyond to unsure it got sorted
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Liv, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Always buy these
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better.
Great customer service and timely deliveries!
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Max, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brilliant service
Brilliant service, im 💯 % satisfied, great company
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Sayed, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brun A
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he called me back with a solution. Clearly working hard for his customers and a great representative of the company.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Jonathan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Best pouches, flavours and customer service.
Best pouches and flavours.
Customer service couldn’t have been better. I had a problem with receiving my 15% discount off first order from the newsletter, so I was kindly given a code to use on my next order instead.
Thank you Alen F :)
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Lewis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
It’s a rare thing these days for…
It’s a rare thing these days for customer care to be taken seriously, and going that extra mile. This company and particularly Era F, take the best care of its customers.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Kathryn, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Very good customer service
Very good customer service, when Evri didn’t deliver they got back to me within an hour and replaced my order with a few extra cans as compensation.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Alexandra, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Great customer service. Velo Customer Care service has sent me a free can of crispy pepper mint just because, the velo i bought from a random store in central London was about to expire which I didn't notice.
Thanks Ligata
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Sawafar, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brilliant service and fast response…
Brilliant service and fast response time to amend my tampered package.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Dean, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Was a great interaction and everything…
Was a great interaction and everything was sorted fast by Aferdita B.
Velo Customer Care
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Carl, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Incredible customer service from jeta
Incredible customer service from jeta , my order had not been delivered to the correct address and went missing and with ease a replacement was sent within days of raising the issue. Fab and easy service and despite the delivery mishap I will continue using velo ⭐⭐️⭐️⭐️⭐️
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Rosey, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Almost Order Delay
There was a delay in my regular order arriving, I say “delay” but in fairness the order went through early on Saturday morning and I am so used to the excellent turnaround times I was surprised when they were not with me on Sunday! So when they didn’t arrive I sent a mail to Velo Customer Service who responded very quickly to assist me. I was a bit embarrassed that by the time I read their mail my Velos had arrived! Thank you to Velo Customer Care!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Michelle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
You guys rebranded and your product is…
You guys rebranded and your product is absolute garbage. What a foolish mistake on your part. You want from having a good product to tasting good and now it is disgusting.
19. März 2026
Bewertung ohne vorherige Einladung
Sadly after 2 years of ordering online…
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of delivery’. Velo are slow to respond, if at all. You have to complete a form to confirm you’re not a criminal defrauding the company. So off to Nordic Spirit I go. Don’t waste your time or money.
27. Februar 2026
Bewertung ohne vorherige Einladung
Great product, great company
Great product, been buying velo for years. Had a small issue with a subscription but customer service was very efficient in sorting it out, offering me a refund or additional cans.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Naeem, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue ordering and the team were…
Had an issue ordering and the team were quick to respond and help me out, couldn't recommend them enough very good company and after sales
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Pauric, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Responsive customer service
Responsive customer service, they were able to help me quickly
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Giovanni, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had an issue with my account & payments. Very frustrated at first with the website user experience, but customer service cannot be faulted. Nora was very helpful and prompt at doing what she said she would do to help.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
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