Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
Unternehmen hat geantwortet
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Mehr ansehen
Unternehmen hat geantwortet
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Mehr ansehen
4,5
Hervorragend
354 Bewertungen
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer service was fantastic
Customer service was fantastic, I had an issue with one of my orders and they arranged a replacement immediately.
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Jamie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Thank you to Frenklin.E
Thank you to Frenklin.E for their swiftness in replies and kindness. Great customer service experience with Velo thanks to Frenklin.E
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo customer Service is Fast .
I will only order through Velo ,As their Processing time is so fast as is their shipping .Always next day Delivery and arrives well packaged .Did have a slight issue with Evri courier service but Velo resolved the issue really quickly and all Emails were responded to the same day .
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello May, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Just excellent
Just excellent. Items nicked by delivery firm, an empty box. From contacting BAT to delivery of replacements just 24 hours, how good is that? Thankyou Frenklen E.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Will, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Thank you to Gabor for correcting a…
Thank you to Gabor for correcting a picking/packing error (my delivery was missing items). Fast, easy, positive customer service - which you don’t get from many online companies these days. Thank you again!
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Lucy, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
fantastic customer service
fantastic customer service. easy to contact, fast resolution to the issue with my order.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Missing parcel
I had a missing delivery was replaced the next day
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Karen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer relations team are amazing
Customer service team are amazing, and a credit to the organisation. I was having a bad experience with the delivery company they used. The Customer relations team went out of their way, more than necessary to compensate me for the inconvenience, but as important if not more important they made me feel heard, and like a valued customer. They turned a very negative experience into one of the most positive I've ever had. I am now a Velo fan boy! I always like their products, but now I love their team!
An absolute pleasure, and look forward to being a loyal customer going forward.
I wish I knew the names of who I was communicating with so I could shout them out individually, but I don't. Whoever you were if it was one person or many, thank you, and that is how you do customer relations!
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Chris, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Due to delivery service damaging my…
Due to delivery service damaging my parcel my order was cancelled, however I contacted velo customer service and got a email back within less than 12hours offering me a replacement.
Very good and quick service, very happy
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Erin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great Experience with Customer Service and Product
I had a delay in receiving a package and contacted customer service. I received a quick response and a complementary product as an apology for the delay in the expected time delivery period.
Thank you so much for Yolanda M who was able to help - providing excellent support and information. The package was received the following day - with no fault with the products.
I always use VELO for their points rewards system, excellent products, and range of strengths and flavors.
Thank you again; loyal customer for 5 months. Would not use any other product.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Yaz, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excelente costumer service
Excelente costumer service, thank you
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Sandra, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Ordering
Very helpful with a missing order and was replaced with no cost to myself
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Lewis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
The best
The best - I’ve tried all the other nicotine pouches, velo is the best no doubt
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Melina, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Received replacement of faulty product…
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quickly compensated for the trouble. Using them for the past two years, Ruby Berry is the best, least amount of flavour. The mint of any kind or ice is disgusting though.
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Jordan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Amazing customer service from them…
Amazing customer service from them regarding my recent order couldn't be happier very quick and polite
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo solved my courier issue and were…
Velo solved my courier issue and were super helpful! 10/10 customer service! Thank you!
16. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Thomas, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Outstanding Customer Service – Jeta Went Above and Beyond!
I can’t recommend Velos enough! I recently had a delivery issue, and Jeta F from customer service was absolutely amazing. She was understanding, reassuring, and made the process effortless. Every time I call, the customer service team is fantastic and genuinely cares about helping you. Special thanks to Jeta F for going above and beyond – she’s a true credit to the team. I wouldn’t hesitate to buy from Velos again. Five stars all round!
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Said, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Failed the delivery and I did not…
Failed the delivery and I did not receive the order. It's been a month now and Velo is not giving the refund. For weeks their only repeated response is "we are making additional checks". I have asked for clarification but they just keep repeating the same message.
15. Juli 2025
Bewertung ohne vorherige Einladung
Rubbish when it goes wrong
Worst customer service ever.
great when it works, but when something doesn't they just take the Michael.
Evri delivery showed failed for weeks, complained, had to wait, weeks later Velo send me a form to fill in because all of a sudden Evri recon it was delivered. Velo have their own screen shots of failed deliver, they cant provide the delivery picture or anything and mess you about asking for declaration forms etc.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello Ben, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
They have switched delivery companies…
They have switched delivery companies to some absolute budget company that doesn't have a normal website or even the most remotely reassuring tracking update information. I have been going to velo monthly, but am now preparing to cancel my order and will not be ordering from them again.
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Velo United Kingdom
Hello John, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
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