Warranties 2000 Bewertungen 

"Purchased a 3-year extended warranty through Big Motoring World, underwritten by Warranties 2000. When I needed to raise a claim for a steering column fault, I was unable to reach anyone. Over 48 hours I waited on hold for 30–45 minutes on multiple calls with no answer, and received zero response to emails. A warranty is only as good as the service behind it — and this has failed at the first test. Would strongly caution anyone buying from Big Motoring World to ask specifically who underwrites their warranty and check Warranties 2000 reviews before signing."

Better avoid services from Warranties 2000.

Professional, easy to communicate and fast responsive. Thanks

Very helpfull telephone call from Judy

Great to deal with as always.
Many thanks

The person who served me was very patient,kind and a good listener. Keep it up.

Avoid Warranties 2000 – A Warranty That Doesn't Deliver When You Need It

I would strongly advise anyone considering Warranties 2000 to think twice before purchasing a policy. My experience has been extremely frustrating and has left me with little confidence in either their customer service or their claims process.
Contacting the company is incredibly difficult. Calls often go unanswered for hours you can spend an excessive amount of time on hold waiting to speak to someone.
Customer service appears to be poor and communication throughout the claims process has been disappointing.
The main issue relates to the air conditioning system on my Jaguar I-PACE. In fact, I have experienced problems with the air conditioning since the day I purchased the vehicle, which suggests that the car may have been sold to me by V12 with a pre-existing fault. I returned to the dealership on two separate occasions to raise the issue, only to be told to have the air conditioning re-gassed. Unfortunately, this did not resolve the problem.
When the fault persisted and eventually became more serious, I submitted a claim through Warranties 2000. The claim was quickly rejected and classified as "wear and tear".
What I find difficult to understand is how they could reach that conclusion without carrying out a physical inspection of the vehicle.
I subsequently spoke to my mechanic, who advised that this is not a wear-and-tear issue but a known fault affecting Jaguar I-PACE vehicles. He explained that it is commonly linked to a manufacturing or design-related defect which can cause significant air conditioning failures and intermittent operation.
If this is a recognised fault, how can it simply be dismissed as wear and tear without a proper investigation?
Since then, I have read numerous reviews from other customers describing very similar experiences: difficulty contacting the company, lengthy waiting times, and claims being rejected under the "wear and tear" exclusion. The number of people reporting the same issues is concerning.
A warranty should provide reassurance and support when something goes wrong. Unfortunately, my experience with Warranties 2000 has been the exact opposite. Between the poor communication, the difficulty in reaching someone and the apparent willingness to reject claims without proper assessment, I feel that I have paid for a service that offers very little value.
Based on my experience, I would strongly recommend staying away from Warranties 2000 and carefully reading the reviews before purchasing a policy.

The customer service advisor Helen was terrific, she talked me through everything and was clear and concise. This appears to be the best warranty out there and well worth a look for a hybrid vehicle.

Very helpful and courteous in assisting with renewal

I wouldn't even give them a star if it would be possible.
I have bought a car from Big Motoring World. I was told the car is fully serviced. This is not true. I took the car into a garage for inspection because I experienced some failures. Of course the report with issues about 3 pages! Tried to contact Mig Motoring but I was told I'm over the 6-month warranty with them but I pay a 4 -year warranty with Warranties 2000 and they will help. Report had been sent over a month ago, 0 response, not even a phone call. So, I get nothing for my money!!!!!

Very helpful

Judy was patient, friendly and explained matters clearly.

I purchased an extended warranty from Big Motoring for my Tesla Model 3 . I submitted a claim on 07/06/2026 through the Big Garage app after my car developed problems. After a week long wait I contacted Big Motoring and they directed me to Warranty 2000 for claim inquiries. However, despite multiple attempts, I have been unable to reach Warranty 2000 as my calls remain unanswered. I am currently uncertain about the next steps to resolve my claim and seek assistance on how to proceed effectively.

This company sells warranty policies that appear comprehensive at the point of sale but, in practice, rely on unfair and restrictive contract terms to avoid paying legitimate claims.

My claim was accepted in principle, yet Second Letter of Complaint / Letter Before Action confirms they arbitrarily limited payment using internal pricing, imposed a capped labour rate (£40 + VAT), and restricted repair time to 1.1 hours—then declared this the “maximum amount claimable".

They further relied on a clause allowing them to demand a “contribution” from the policyholder and to specify cheaper or reconditioned parts after the contract had already been sold.

In legal terms, this raises serious concerns under the Consumer Rights Act 2015, specifically:

Section 49 – failure to perform the service with reasonable care and skill
Section 50 – failure to provide a service as described at the point of sale
Section 62 – use of unfair contract terms, where clauses create a significant imbalance to the detriment of the consumer

These terms were clearly relied upon only at the point of claim to limit liability, despite the policy being sold on the basis that repairs would be covered. That is a classic indicator of misrepresentation and unfair terms in consumer contracts.

I formally set this out in Second Letter of Complaint / Letter Before Action, giving the company the opportunity to resolve the matter in full.

They refused, stating they were “unable to offer any further assistance". I imagine any senior management of the company were not informed of this complaint and it was only handled by a Customer Service (lack of) rep as no identification was made on the correspondence.

As a result, this dispute has now been escalated to the Small Claims Court, where I am pursuing:

Full recovery of repair costs
Reimbursement of the warranty premium
Statutory interest under Section 69 of the County Courts Act 1984
Court fees and associated losses

In my view, this is not simply poor service—it is a case of a consumer contract being structured in a way that undermines the rights it appears to grant, then enforced using terms that are likely to be challenged for fairness.

My advice: treat this warranty as potentially unenforceable in practice. What is promised at sale is not what is delivered at claim stage. Proceed with extreme caution.

Renewed my warranty with Clara who is always friendly helpful and informative, thank you!

Was very great personality friendly kind and very helpful with me. Helped me understand what to do and gave Great advice

Very smooth service from Clara

AVOID!!! I’d give this company 0 starts if I could I was sold a dream of any issues with my car I’d be able to get it sorted at the drop of a hat with no charges to myself
First issue I had was a fuel flap sticking which I took to a garage and repaired and next time I spoke to the garage they was struggling to claim the cost back of the repair
Second issue i had was my car vibrating on the motorway and i took it to a garage and it cost me £90 to diagnose it (i was told when buying this with the car that they would cover the first £100 for diagnosis fees) and then also had to repair the car myself
Third issue is a coolant leak which I’ve rang up about and they want me to pay myself to get it diagnosed and then send them an invoice of what it costs before carrying out the repair… now they tell me I don’t have breakdown cover if my car breaks in the mean time

Honestly it’s actually cost me more on top of the warranty and I regret getting it as I could’ve fixed these problems myself, I’ve actually asked for a partial refund and they can keep the other years warranty as it’s not worth a penny