Warranties 2000 Bewertungen 

Very helpful

Sales process was fine, if a little long.

After sales, I purchased the 3 year warranty. You are given an app to raise issues with. Nobody ever replies. If you use the app to chase a response, it goes to Big Motoring World directly not Warranties 2000. They then tell you as 3 months have passed to contact Warranties 2000 (I DID! Your APP sent me to you!) and give you the email address.

Over the 2 weeks since raising my warranty issue, I have emailed 3 times, each time I get a response telling me they will get back in 24-48 hours. Nothing. No response.

I called the help line, after 50 minutes on hold I was disconnected. If phoned the Urgent line for claims, 1 hour 20 minutes later, nothing.

This is the hardest company to get hold of. I just want a response. I'm fairly sure they're just going to tell me to get a diagnosis so they can then approve/reject any work. Why is it so hard to just get that confirmation?

My car currently cannot be safely driven, and it's due for the MOT TOMORROW!

At this point in time, this is the worst after-care warranty service I have ever received. And I've used Ryan Air.

Horrendous service from Big motoring world, several emails sent and several phone calls made and still awaiting a respsonse

Leeanne was very friendly and answered any questions that I had. She also explained all the details of the policy

I have found 3 local garage that can do dionostics but no phone number for me to contact to tell them getting frustrated with them now

All questions answered clearly and with details.
Documents emailed promptly after payment. Five monthly payments after initial payment at 0% a welcome option.

Avoid these guys like the plague!! Taken my 3 and a half weeks to finally fulfill my claim and now they’re short changing me £300!!! Absolute joke of a company the warranty is about as good as a chocolate teapot I will never ever use this place again and I hope no one else will be caught out by these thieving cowboys

Disgusting service
I am a single mum who lives in a rural area

I have been treated badly and no car for 3 weeks !!!

I paid £1399 for a2 year warranty on my car

Been waiting 3 weeks for a answer from them ...nothing

Had no transport for 3 weeks not seen my children for 3 weeks because of this company

I am now out of my small wages having to pay it myself even though I have paid so I don't have to do this

I am asking for my money back from this company

I would like to hear off someone but that's not going to happen no one answers the phone or email

Customer assistant Judith explained about the warranty , patient.

They used to be good but are now absolutely terrible! They say to ring to have a claim authorised before work starts, which appears fair enough except the garage was on hold for 30 minutes before they had to leave it. I tried for a further 30 minutes then also gave up and emailed instead. 5 days before they answered! It’s now over three weeks of back and forth emails, the claim was approved, minus the excess but still no money in the bank. Don’t waste your money with Warranties 2000, find a better company that actually answers the phone and send the money when they say they will!

Very polite and helpful and the lady I spoke to wasn't pushing me into get it

Firstly, it took 15 mins at least calling each time just tried to get through. Called 9 times to get an update on my claim, constantly told someone would call me back . Then it took 6 weeks to tell me that I could not use the warranty as it was down to wear and tear and I only had the car 5 weeks from when the failure occurred . Avoid company at all costs! Totally waste of time and money, and extremely poor level of customer service . No one willing to take ownership to help resolve the claim. I had to escalate to finally get a response.

Excellent and efficient review and renewal

Very easy transaction with no sales presure. Just as it should be,thank you.

Brilliant team. I'm a really busy person and kept missing phone calls. They eventually caught up with me and my warranty is now in place and gives me some peace of mind. Couldn't wish for better customer service

Extremely poor communication and unusable warranty service

I purchased a 3-year warranty from Warranties2000 and am now 2 years into the policy. In that time, I have repeatedly tried to contact the company regarding issues and potential claims.

Despite multiple attempts over a long period:

* Emails are not responded to
* Phone calls result in extremely long hold times or no meaningful contact
* No actual claims process has ever been progressed

At this point I have still not been able to get even basic support or have a claim properly reviewed.

This means I have effectively been paying for a warranty service that I have been unable to use.

I am now formally escalating the matter and will be referring it to the Financial Ombudsman Service and relevant consumer protection channels if it is not resolved.

I would strongly advise others to consider the difficulty in actually reaching this company before purchasing a policy.

UPDATE - THEIR REPLY STATES THEY AIM TO RESPOND TO EMAILS WITHIN 48 HOURS WHEN I’VE BEEN WAITING WEEKS
I CAN PROVIDE EVIDENCE OF THIS AND ALSO PROVIDE CALL WAITING TIMES OF 50 MINUTES IN 6-7 SEPARATE OCCASIONS.
I’VE PROVIDED THEM WITH GARAGE INVOICES INCLUDING DIAGNOSTIC PARTS AND LABOUR AND THEY CHOOSE TO IGNORE IT AND WILL RESPOND ACTING LIKE ANGELS

​What a joke. My car suspension collapsed, and the garage looked into it and sent the details to Warranties 2000. They just made up their own rubbish statement to avoid paying out the claim, saying they looked at my car's mileage and age and decided it looks like "normal wear and tear" and a "progressive issue" rather than a sudden failure. The car is completely undrivable, and now they are asking for images of the defective parts.
​I will never recommend this company to anyone. I have never had issues with any other warranty companies I’ve used in the past. This lot knows exactly how to take your money, but when it comes to a claim, they will try absolutely everything to avoid paying out.

AVOID AT ALL TIMES
Not worth buying this cover as whenever you want to make a claim they always find a get out
You will spend many hours on the telephone before they eventually answer, anything up to 90 mins then they promise to call you back and they never do.
A complete waste of time and mone12y