Amazing company, I've been with them 3 years and I've just got another warranty with them for my new car. They go above and beyond, especially Ruby who is a pleasure to deal with, not a single complai... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I get the impression that this warranty is a warranty in name only... what a complete waste of money. I would advise against buying this warranty from this company. The list of components covered for... Mehr ansehen
Unternehmen hat geantwortet
I spoke to Tia about renewing my warranty. She was friendly & took the time to explain the different plans available to me & what each included. Tia was able to answer all my questions in a way I coul... Mehr ansehen
Unternehmen hat geantwortet
Rang up to renew my Warrenty plan and oh my!! Rosie is awesome we was talking like we was long lost friends about cars then got down to business. Helped me understand and work out payment plans. Hones... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kfz-Reparatur und -Wartung
- auch in
- Autowerkstatt
- Fahrzeugservice
- Kfz-Versicherung
- Motorradwerkstatt
- Versicherungsagentur
Vom Unternehmen geschrieben
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Kontaktinformationen
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, Vereinigtes Königreich
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4,5
Hervorragend
2459 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very easy transaction and explained in…
Very easy transaction and explained in detail what the warranty covers.
Would definitely recommend
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help
Avoid - save yourself a battle if you ever need to claim
Fabulous and friendly staff when they are trying to sell you a package or extended package.
Reality is - once in, they don’t answer the phone, don’t respond to e-mails and when they do, they do not show decent customer service or human kindness.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
We are sorry to hear you have been unhappy with the service provided.
We have fed this back to the direct sales manager, as we assume this relates to the request to cancel the plan due to the vehicle repair costs not being economical. Should you wish to discuss this any further, please email customercare@warrantyfirst.co.uk
Great Experience
I spoke with a lovely lady called Jess. She was very helpful during the process of purchasing a warranty package, she answered all my questions thoroughly and made the experience very enjoyable.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Jess.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Exceptional service
I was helped by Aiden.
He was amazing, he went far and beyond to help me.
he was professional throughout and help me with all of my questions and concerns.
Would highly recommend.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
I have been with these for the past 3…
I have been with these for the past 3 years and within three months of joining had a major breakdown which cost an arm and a leg but they paid with no hassle at all and i picked the garage i had to pay a share towards it but they certainly softened the blow with what they paid so i have gone with them again for another three years at the same cost as three years ago, fantastic value and highly recommend them to anyone.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Very helpful thank you very much
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Ruby
Ruby was amazing, really helpful and made it all go through very smoothly.
Thanks again😁
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Ruby was very thorough and friendly and…
Ruby was very thorough and friendly and helpful.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rianna was amazing
Rianna was amazing.
Had a lovely chat with her, she spoke me through the renewal process with clear understanding with what I wanted.
10/10 would love to deal with Rianna throughout my next 3 years with warranty first.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Great customer service Tia
I had a call from Tia today to extend my warrenty.
Tia was lovely to speak to and very helpful and professional.
She has explained everything clearly,
FIve stars
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Ruby was great and clearly outlined the…
Ruby was great and clearly outlined the class and benefits of the various plans
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Complicated claims process
Complicated claims process, called to process a claim and the gentleman on the phone was speaking through his script so so fast that I had to keep getting him to repeat it all.
The warranty claim was denied because apparently the faults on the report did not match the symptoms that my van had.
So the clunking of my suspension was not attributed to a broken coil? (Thats exactly what it was.)
So the engine manangement lights were not attributed to the turbo hose being split? (Thats exactly why it was on).
It took them 5 days to reject it, simply awful.
I don't have time to get a quote from a garage, wait for Warranty First to take 5 days to get back to me, for them to then take 7-14 days to pay the garage. Which garage in their right mind would wait that long??
Simply awful and won't even bother using them again.
Edit: In the interest of fairness and to update. It states in the original fault statement that I wrote ofan unknown noise coming from the undercarriage of the vehicle.
I don't know what there is to contest here.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Our records indicate you contacted us to report an issue with the vehicle going into limp mode and a light illuminated, the garage also confirmed the booking was only to check why the engine management light was on, there were no reported knocking noises to them or us. As such when the diagnosis was received, as there were no repairs quoted for the engine management light issue, we contacted the garage who advised they noted the broken coil as part of their checks.
Whilst we appreciate your disappointment in the outcome, the repair request has been reviewed in accordance with the plan held and the terms and conditions.
Thanks to Cameron and Ruby
Cameron supported very well and guided briefly regarding choosing the best warranty plan and Ruby also supported well and saved my time by calling and further processing. Thanks to Cameron and Ruby for good support.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Cameron and Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Good customer service
Aidan was very helpful in explaining the coverage levels, helping me choose the appropriate option for my car and usage. He also provided me with written information, and time to think it over before going ahead. The coverage provided is good value for the price.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rachel was brilliant!
Rachel was brilliant! Easy to deal with, polite and explained everything clearly. Thank you Rachel
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Customer services
Rianna knows how to do her job, over and beyond, explained everything didnt leave anything out clear cut instructions know where i stand and not a single i can say she didnt do knows where the customer is and what are the needs. Beyond exceptional never have felt so good after speaking to an advisor
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia is the best
Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process.
I'm giving her 5 stars only because that's the maximum available. If I could give her 10 stars, I absolutely would. She's excellent at what she does, and I highly recommend her.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Not worth the money
Not worth the money. Who in 2026 only charges £50 per hour for labour? Will always try and wriggle out of a claim. Most garages won’t even do the work as they have to wait months to get paid back. You are then left paying the garage and then the warranty company won’t pay you the VAT. Pointless nonsense.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Our standard labour rate is £50 per hour including VAT, but we do offer higher rates, but these would need to be discussed at the point of plan purchase and do incur a higher plan fee.
Warranty First on receipt of payment documents make payment on approved repairs within 7-14 working days.
In terms of payment if a garage are not willing to wait for reimbursement we can pay our plan holders, but as stated any VAT on the approved amount would not be reimbursed as the invoice would have been made out to the plan holder and not us. This is in accordance with the terms and conditions.
Rachel was awesome
Rachel was awesome, super quick, and explained everything so well. I was really happy with the service. Thanks, Rachel!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rachel was great
Rachel was great. I appreciate her patience with me and everything she’s done. 5 stars from me.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
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