Barbecue Weber 

Où est passée la qualité Weber ?
Nous avons acheté le BBQ électrique Q2400 à 400 Euros et quelques jours après l'expiration de la garantie, la résistance est tombé en panne. Cette pièce est disponible et coûte 100 Euros sur le site Weber, je commande. Cette année c'est le module de commande (bouton on/off) qui ne fonctionne plus. La pièce n'existe pas sur le site Weber, on se demande bien pourquoi. Je m'adresse donc au magasin qui m'a vendu le BBQ et qui peut la commander, elle coûte 129 Euros !
En somme, on paie cher la "qualité" Weber et chaque année il faut remplacer une pièce à 100 Euros pour avoir un produit qui fonctionne. De plus je ne trouve pas spécialement que les produits Weber soient aujourd'hui si supérieurs à ses concurrents au point de justifier l'écart de prix. Seules les grilles sont en fonte et l'ensemble vient bien évidement de Chine.
Je suis scandalisé par l'obsolescence programmée mise en œuvre par Weber et je n'achèterai plus jamais cette marque.

I had been a big weber fan for years, since when I brought my first kettle grill 10 years ago. It was excellent but the time came to replace it and i was excited to pick out a new weber kettle.

But having received not 1, not 2 but 3 faulty bbq's (2 of which were replacements) from the authorised dealer with numerous chips and scratches, I am so disappointed with Weber. Something has gone very wrong, either on the production line, or by cheapening their materials.

No longer a weber fan, quite the opposite.

Weber Lumin stand. Very unstable feel if it got knocked it would collapse. Wish I had spent the money on purchasing a solid table

These are meant to be good, but in reality the quality of the stainless steel is shocking.
Be prepared for rusting and poor after sales service.

Received a genesis grill with a faulty digital thermometer, been speaking with Weber for a replacement. They’re not sure if it’s in stock or when I will be getting the replacing part. Been calling and waiting for updates and I am not able to use the grill in the meantime.

Bonjour à tous les amis du bien manger, bien boire....Mon avis porte sur un échange par email que j'ai eu avec la société Weber suite à l'achat en mars dernier d'une plancha "deluxe"(accessoire).Je possède trois barbecues de la marque , deux au gaz et un au charbon ;plutôt satisfait des trois. En revanche au bout d 'une utilisation < à 10 fois l'émail ou je ne sais quel revêtement de la plancha s'écaille rendant inutilisable la plaque car dangereux pour la santé . D'ou mon commentaire sur la piètre qualité du materiel utilisé pour la fabrication . A choisir ,mieux vaut se retourner sur un produit moins cher et pour le coup vous serez moins déçu en cas de problème. C'est assez regrettable que cette marque ne donne pas d'avantage de credit à la satisfaction du client . L'échange que j'ai eu avec la marque me proposant aucune solution d'échange me laisse à penser ce qui précède.Si cet avis peut servir à d'autres futurs utilisateurs j'en serai ravi.

Ordered replacement burners for my 12 year old Weber. Incredibly, it took 3 days for them to respond and send me a purchase order which I promptly settled. It stated I’d get my parts in 5 to 7 days. The parts have still yet to show up, 12 days after payment. 3 chasing emails totally unanswered.
I reckon their customer service department has a name plate on the door and no one inside.
I wonder if Weber U.K. staff have ever ordered anything on Amazon!? Try it guys and take a look at where the World is at in 2023.

(The burners finally arrived. Well 3 of them did. I ordered 4! ).

Be careful folks when buying a Weber BBQ. I bought one at great expense 10 months ago with cover. Having just got it ready for spring, I noticed rusting to the cuboard. Contacted WOW BBQ who in fairness responded quickly. However weber will not honour their warranty , as they say living within 25 miles of a coastal area effectively voids the warranty against rust ! Shocking. £1600 on a BBQ for it to degrade in 10 months. I don't live within 25 miles of the coast and the BBq is always covered by a Webber all singing all dancing expensive cover when it's outside.

Bad product, only made for tasteless American food. No possibility to raise or lower the grill. Fortunately I experienced this thing in a holiday home. I'll never buy this thing not recommend to friends.

Less than 2 years old and always covered from the elements my 700 quid genesis barbecue paint started to come off the hood, in was still in warranty. Although at first they said the paint wasn't covered i went on the website found the warranty and actually the paint is covered. So they said for good will they would replace the hood, like they were doing me a favour.7 months later i am still waiting for a replacement hood, Brexit, the Ukraine war and the price of cheese have been all the excuses used.

For 700 pounds i was expecting a quality American product, i am convinced a lot of the product is cheap chinese junk, no where near the quality that old Webers used to have.
I read that sales are down, i wonder why??? the cheaper products you can buy at half the price aint half the quality any more and your after sales is a total joke !

order placed in May 22, still no delivery Sept 22 and none expected until end of the month. Just a total joke, order from a direct competitor and don't waste your effort on this 1.8 star company.

Merci Weber pour votre service après-vente qui ne sert à rien !
Vous achetez un Genesis 2 XL.
Vous rencontrer un défaut de fabrication avec un point de rouille qui survient de nulle part sur votre capot et le SAV vous dit 《on peut vous faire un devis de remplacement》😂
Vous rigolez ! Au prix du barbecue la qualité n'est pas au rendez-vous !
C'est inadmissible surtout qu'il n'a jamais été sous la pluie.
Toujours à l'abri + bâché.
L'hiver dans mon garage.
Si vous souhaitez acquérir un Weber réfléchissez à deux fois !

I bought a q1200 bbq in spain in April while travelling in our American rv, we returned last month and have not used it since. I got it out to use this week to use and the pressure of the gas is not right, it lights ok but when you turn it up full the flame drops. We tried it on a full bottle of gas but still the same.

Weber Reply:
Thank you for sending across those details. Unfortunately as you bought your BBQ in Spain we wont be able to approve a warranty replacement here at Weber UK. 
 
I am happy to quote you for a new hose and regulator that will work in the UK if you wish to continue with a purchase. 
 
Please could you let me know your full address including post code?

My Reply:-

I bought a weber bbq thinking it was a world wide company and stating that they were the best bbq's ... it seems after only two months of use it is only fit for the bin. I explained my problem and they still insist I buy a new regulator .... I am still using the gas from spain with the same fittings, so why would i need a new regulator for the uk? More money you want me to spend for no reason. There is a fault on the knobs to turn the gas up which I explained on the phone when I spoke to one of your customer service staff. I thought Weber was A world class company and I spent my hard earned money on a so called proven product with 12 months international warranty. How wrong I was they would not honour the warranty and instead told us to buy a replacement part. So, buyers beware when dealing with Weber.

So so so awful. Your paying for a cardboard box it’s an absolute joke it takes 45 minutes just to unbox and it’s just a big mess nothing numbered or anything. Much better off getting some bricks and making one absolutely overpriced peice of garbage. Please don’t buy webber products there awful.

A fuire Sav nul de chez nul !!!! J’ai passé une commande de plusieurs articles, il manquent 2 boites d’allume feux et malgré plusieurs contacts( mail, téléphone, PayPal) je ne les ai toujours pas reçu !!!! A fuire au vue du prix de leur article !!!!!

Purchased a go anywhere bbq brand new and on first use knocked the bbq which removed enamlling from bbq. Weber unable to offer warranty replacement as went purchased from them even though I supplied product number and they can see it was brand new

Very poor customer service and for someone will never shop Weber again

Sliver BBQ Cover not fit for purpose. It blows off most days with even the smallest amount of wind. I taught I could trust Weber and had no idea I was buying a Dude. It never occurred to me that such a big brand would sell something that is not fit for purchase. I complained about this to customer service but got no reply.

Bonjour à tous les laborieux qui comme moi ont montè leur barbecue. Explications d’un élève de primaire, aucune logique dans le montage, deuxième galère pour trouver la bouteille de gaz adaptable au détendeur proposé, bouteille traditionnelle bien entendu ne pouvant rentrer dans l’espace dévolu à moins de la laisser au sol, mais le transport du barbecue nécessite d’être deux, ensuite faites les stations services pour peut-être trouver la bouteille adéquate.
En conclusion et compte tenu du prix le respect de l’acheteur devrait être considéré autrement

Sorry to say I am having a similar experience with the weber online store.
Placed an order on 17th June, immediate response via email with invoice & terms of sale.
Payment taken on 20th June.
Nothing since.
"Track my order" doesn't work
online help is a weakly programmed bot.
Email request also bot responded "we'll get back to you when we can".

Fortunately mine is a relatively low value spare part, which I can get elsewhere, but, like others, I foolishly thought I'd get better quality & service from the oem.

Update 26/6/22

Pleased to say the issue has now been resolved & I have received the part, however, I do agree that Weber should reconsider their comms strategy.

Stay well away from Weber. Ordered our weber over 15 days ago now and nothing. They take your money and you don´t hear back. I´ve emailed support a few times and no reply. dont take my word for it. read all the other reviews and stay well away.