Truly a great experience ordering from Wheelspin. My ordered item turned out to be out of stock and the gentleman I spoke with was totally transparent and very apologetic. He advised he was not sure w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Helpful and knowledgeable staff. Good range and good stock and usually quick to re stock upon order of a part. Closely sequenced orders don't always get 'merged' to save redundant shipping costs.
12/10 shop super friendly and knowledgeable team they don’t give the hard sell but they’ll give you the knowledge to make your own decisions. The race track upstairs is EPIC superb facilities and amaz... Mehr ansehen
It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Kontaktinformationen
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, Vereinigtes Königreich
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4,7
Hervorragend
23 138 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolutely superb !!
Absolutely superb service with prompt delivery. Very knowledgeable chaps with a great choice of stock. I wouldn't go anywhere else !
2. September 2024
The staff where very polite and very…
The staff where very polite and very helpful everything was done in a matter of minutes
2. September 2024
The parts were a good price and they…
The parts were a good price and they were delivered very quickly but the description was not the best as some of the parts were the incorrect fitment
2. September 2024
Wheelspin models has changed
Wheelspin models has changed. You used to be able to walk round a large retail style warehouse unit with product ranges on display. It was a good place to be. Now there is just a small area at the front where you call in to collect what you have ordered. Bring back the warehouse where you can walk around and view new products, talk to the team and chill out with like minded customers.
30. August 2024
Antwort von Wheelspin Models
Hi Paul,
Many thanks for your feedback. I just wanted to reply - I do personally read all our reviews and like to keep track of where we're getting things right and wrong and help where we can.
I must admit, whilst I know it was 3 stars and hardly the worst review in the world, I did really want to come back to you on the points raised as they come close to the core of what I tried to change all that time ago.
It was 8 years ago now (!) when we changed the layout and filled the store with racking - a long time ago now, but I appreciate we can all remember it well. There was only one reason that I made the change, and it wasn't to try and upset anyone - it was to do the opposite and fill the place with more stock so that more customers could leave happy with the items they wanted and came in to purchase. It might not seem it, but there is far more actual tangible product on the shelves for you to touch and get hands on with than the old layout.
Yes, the old layout had a bunch of boxes and walls of parts you could look at - but very little for you to touch. And ultimately whilst there was a lot of product in that shop, I can tell you with some confidence there is 10-20 times that amount in this building now. Less empty space in the middle, maybe less wow-factor, but overall a better shop and a better experience - or at least, that was my aim....! I wouldn't say it's just a "small area at the front" - it's still a good size shop and I hope you would agree, not like many other shops with a very different feel. Have you seen the investment we are making with building our track upstairs too? That is not a money-maker, that is a facility for the community. And you mention chilling out with like minded enthusiasts, have you seen or been to any of the open days we've run with manufacturers to promote exactly that feeling?
You must have strong feelings to have taken the time to write a less than glowing review for the world to see, so I just wanted to point out the 'other side' of the story in case perhaps the lads instore didn't get that across to you...!
This business is my baby, so I do take pride in it and always happy to have a chat in response to any feedback - good and bad!
Had a brilliant experience today
Had a brilliant experience today. Everyone was friendly and very helpful.
Steve was fantastic with my son giving time and great advice to help him choose the perfect car.
Can’t wait to visit again.
24. August 2024
Bewertung ohne vorherige Einladung
I had the worst experience I have EVER…
I had the worst experience I have EVER had with an online retailer when I placed an order with Wheelspin. I placed an order for over £500 with Richard from WSM. The order was supposed to arrive 2 days later by Fedex. To cut a long story short, the order never arrived. Fedex said they delivered the order to wrong property and just left a £500 order under a van! I spoke to Richard and he told me there was nothing he could do as he had to get Fedex to do an Investigation. 3 weeks later and I have had to open a PayPal claim to try and get my money back. Buyers beware here is the lesson. When things go ok - great... when things go astray, you will have a fight on your hands to get your order or get your money back. Richard was no help at all - don't bother ordering is my advice!
1. August 2024
Bewertung ohne vorherige Einladung
I have made several orders with…
I have made several orders with Wheelspin. They offer competitive prices, excellent delivery times and deliver to the Channel
Islands with no problems.
The products arrive well packed and in perfect condition.
30. Juli 2024
Great customer service.
I made contact with Wheelspin via the WhatsApp link on their website. They were always swift to respond, and very helpful. They quickly agreed to a price-match, and my order was dispatched within hours, arriving 48 hours after I clicked ‘buy’. I’m really happy with their service, and will go back to them with any future orders.
1. August 2024
Bewertung ohne vorherige Einladung
Very easy to order items and always…
Very easy to order items and always very good communication.
30. Juli 2024
Excellent service.
Excellent service.. very knowledgeable, super fast delivery on online orders, fast response to email queries etc..
30. Juli 2024
Wheelspin Models website is easy to…
Wheelspin Models website is easy to navigate, lots in stock and communication is great, and so far I’ve never had to wait more then two working days for delivery. I highly recommend.
30. Juli 2024
Spare Parts Order
Parts delivered as required. Spares available that I need at present delivery fairly prompt.
30. Juli 2024
Great shop staff unbelievable and very…
Great shop staff unbelievable and very helpful they even have a what app so you can ask questions and they send you the link to what will fit your model thank you again always my go to shop
30. Juli 2024
Great to deal with and good communication
Out of the several email I sent regarding a price match for a Spray Gun product and Simon was the one of the 2 replies I received and quickly. He was fair in his information and I ended up purchasing for them. All communication was quickly responded too and received the product with the requested timeframe. Thank you guys much appreciated.
15. Juli 2024
Bewertung ohne vorherige Einladung
Customer service WORKS
I have made a few orders lately and everything arrives promptly as expected. Only on my last order did I experience a delay related to "Shadow Stock". I waited the 5 days and requested an update. A prompt response was received which I am grateful for and after further discussion with Steve White, my shipment is on its way. Moral of the story, be patient, be kind because it feels like Wheelspin models will try to move heaven and earth if they even get a hint that you are not a happy shopper. Many thanks for 10/10 service. Top marks & many thanks to Steve for being so patient with me.
11. Juli 2024
Bewertung ohne vorherige Einladung
Great company
Great company, great service. Lots of product knowledge. Will use again for sure.
30. Juni 2024
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