I always buy my tea from Whittards. I haven’t found chilli chai anywhere else. The rewards system is fantastic and I collect Avios points too. I contacted them last night as my email address has chan... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just had an excellent interaction with Sarann from customer service which I wanted to highlight here! I had to contact them as there seems to be some tech issues on the website with redeeming UK-... Mehr ansehen
Unternehmen hat geantwortet
I placed an order and over a week later haven't received it which is very unusual as I order regularly and have never had an issue. I needed to change information on the account which my have led to n... Mehr ansehen
Bought some camomile tea to try after being told about their customer satisfaction guarantee. It tasted of nothing, unlike other brands, I contacted them and was told to return it at my expense for a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Kontaktinformationen
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Vereinigtes Königreich
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Hervorragend
3238 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Saraan in customer service has been…
Saraan in customer service has been excellent. A true credit to the company trying to solve my account issues, which it looks like she has. Determination, friendly and helpful, thank you so much.
On another note Whittards hot chocolates are simply amazing. My boys are working their way through all the flavours haha
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Saraan provided excellent support and helped resolve your account issues. We will be sure to share your comments with her.
We’re also glad you’re enjoying our hot chocolate range. Thank you for choosing Whittard. The Whittard Team.
Had a query regarding rewards points…
Had a query regarding rewards points and Sarann was very helpful. Really quick response and went above and beyond to help me
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sarann was able to assist you promptly and go above and beyond to help with your rewards points query. We’ll be sure to share your kind comments with her. Thank you for choosing Whittard. The Whittard Team.
The order was delayed due to postal…
The order was delayed due to postal issues. This was sorted and dealt with straight away, no questions, sorted, reposted, delivered.
Took all the stress out of the issue.
Amazing service.
Will definitely use this company again. Recommend.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re sorry for the postal delay, but we’re pleased to hear that the issue was resolved quickly and efficiently.
We’re glad we could take the stress out of the situation and that you were happy with the service Sophie Provided. Thank you for your recommendation, and we look forward to welcoming you back to Whittard. The Whittard Team.
Damaged item
My subscription items turned up in an undanaged box but one of the items lid was missing and the contents were split in the box. Phoned Sophie and emailed pictures of the box and she sorted within minutes for me and sent me a replacement by priority which arrived the next day. Excellent service
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that one of your subscription items arrived damaged, but we’re pleased Sophie was able to resolve this quickly.
Thank you for providing the details and for your patience while we arranged a priority replacement. We’re glad it arrived promptly and that you were happy with the service.
Thank you for choosing Whittard. The Whittard Team.
Shipment issue and resolution
I had an issue with a shipment to the US, about which I emailed Whittard of Chelsea. I got more than full satisfaction from the company and from Sophie. She responded in a timely and thorough manner, resolved the issue, and stayed in contact throughout the process. I felt as if I had a person advocating for me. I don’t often get that feeling in this tech age. I will be pleased to order again from Whittard of Chelsea.
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear you experienced a shipment issue, but we’re pleased that Sophie was able to resolve it and provide ongoing support throughout the process.
We’re delighted to hear you felt well supported, and we truly appreciate your kind words. Thank you for choosing Whittard of Chelsea, and we look forward to welcoming you back. The Whittard Team.
Excellent customer service
I’d placed an order which arrived when it was supposed to but sadly had a couple of items missing. Everything was resolved quickly by Sarann and the whole issue was dealt with very professionally.
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that a couple of items were missing from your order, but we’re pleased Sarann was able to resolve the issue quickly and professionally.
Thank you for your patience, and we appreciate you choosing Whittard. The Whittard Team.
packaged was damaged when arrived in…
packaged was damaged when arrived in the US, I contacted Whittard and Sarann took care of me and sent me a replacement order, I will definitely be ordering from them again
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind review and for taking the time to share your experience. We’re delighted to hear that Sarann was able to resolve the issue promptly and that you were happy with the outcome. We truly appreciate your understanding and look forward to welcoming you back to Whittard again soon. The Whittard Team.
Very good customer service
Sarann resolved my problem with some loose leaf tea very quickly and efficiently.
I am a regular customer and a packet of 1886 was not its usual quality. In fact it was a different tea altogether. However, my complaint was resolved quickly and replacement sent promptly. I will continue being a customer of Whittards.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind review and for taking the time to share your experience. We’re delighted to hear that Sarann was able to resolve the issue promptly and that you were happy with the outcome. We truly appreciate your understanding and look forward to welcoming you back to Whittard again soon. The Whittard Team.
Whittards Rewards code
Just resolved a problem with using a Whittards Rewards code to part-pay for an order. Sarann, who I dealt with using the online chat, sorted things out for me in a very straight-forward way and I'm happy with the outcome.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind review and for taking the time to share your experience. We’re delighted to hear that Sarann was able to resolve the issue promptly and that you were happy with the outcome. We truly appreciate your understanding and look forward to welcoming you back to Whittard again soon. The Whittard Team.
DO NOT ORDER FROM WHITTARD WEBSITE
I placed an order with named-day delivery for Monday, as the delivery needed to arrive while our office was open. Instead, the parcel was delivered on Saturday, outside business hours, and left unattended outside.
When the order was accessed, part of the order was missing.
Despite multiple contacts with customer service, Whittard has refused to refund or replace the missing item(s). They have relied solely on internal warehouse checks and courier confirmation and have asked me to provide CCTV footage, which I am unable to share due to data protection and safeguarding restrictions in a shared property.
Whittard has acknowledged the delivery service failure but is only offering a refund of the delivery charge, while denying responsibility for the missing item(s) and placing the burden of investigation on the customer.
This experience has been extremely frustrating and disappointing, particularly for a premium brand. Poor delivery handling, an incomplete order, and an unsatisfactory resolution process.0/10 - 20/01 NO UPDATE AS OF YET
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your review, Noime. As agreed yesterday, we will remain in contact while your order is currently under investigation. Our Customer Service Manager will be in touch shortly to outline the next steps. We appreciate your cooperation. The Whittard Team.
I experienced a very quick response…
I experienced a very quick response from Sarann at Whittard's to help me with an order which had been lost in the post. Within 24 hours of my first email a replacement of my order (free of charge) had been arranged which I received about three days later. All items were received in good condition. Will remember the good customer service!
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to share your experience. We’re delighted to hear that Sarann was able to assist you quickly and resolve the issue with your order. Providing prompt and reliable customer service is very important to us, so it’s great to know your replacement arrived safely and in good condition. We truly appreciate your kind feedback and look forward to supporting you again in the future. The Whittard Team.
Great customer service
Ordered tea and part of my order did not arrive. I emailed the company and mostly worked with Sophie. She was very responsive and got a replacement immediately.
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind review. We’re sorry to hear that part of your order was missing, but we’re pleased Sophie was able to resolve this for you quickly. We always aim to provide responsive and helpful customer service, so your feedback is greatly appreciated. Thank you for choosing Whittard, and we hope to serve you again soon. The Whittard Team.
Online order
I ordered tea online , very easy process, which was going to be delivered by yodel, they didn’t deliver , this was repeated over a few days, Sophie from Whittards online information department was brilliant she chased it on a number of occasions, and then reordered my products to be delivered by a different carrier, DPD, thank you Sophie for sorting everything.
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for sharing your experience. We’re pleased to hear that you found the online ordering process easy, and we’re sorry for the delivery issues you encountered. It’s great to know that Sophie was able to step in, follow up with the courier, and arrange a replacement delivery with an alternative carrier. We’ll be sure to pass on your thanks to her. Thank you for your patience and for choosing Whittard. The Whittard Team.
Excellent customer service!
Order didn’t arrive due to incompetence of courier company. Reached out to Whittard an was helped by Sophie. She went above and beyond and had a replacement order sent within 24H to me. Very impressed!
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your excellent feedback. We’re sorry to hear about the courier issue, but we’re delighted that Sophie was able to resolve this so quickly for you. Going above and beyond for our customers is something we strive for, so it’s wonderful to hear you were impressed with the service you received. We’ll be sure to share your kind comments with Sophie, and we thank you for choosing Whittard. The Whittard Team.
Great customer service
I had ordered a gift online but unfortunately when typing the address I had pressed the wrong one so half of it was correct no other fault then my own - I contacted customer services with hopes of getting the parcel redirected which they did attempt but unfortunately they were too quick delivering the item however the item was replaced as a good will gesture by Saran so very grateful - loved the brand for years and this experience has made me over the moon
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your kind words! We’re delighted that Saran was able to help and that you’re happy with your experience. It’s wonderful to hear that we’ve made your day “over the moon” we really appreciate your continued support of Whittard! The Whittard Team
Quick and efficient resolution of issue
Unusually for Whittards we had a problem around a damaged tin in our recent order.Sarann at Customer Services resolved the issue for us and dealt with this very quickly and politely
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback! We’re glad Saran could resolve the issue quickly and politely. We really appreciate you taking the time to share your experience and hope you continue to enjoy Whittard. The Whittard Team
Excellent customer service- Saraan
Very fast response and wonderful customer service. Help with an issue on shipping and quickly fixed it.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind words! We’re thrilled that Sarann could assist quickly and provide a positive experience. We really appreciate your feedback and continued support of Whittard. The Whittard Team
Good Customer Service
After Yodel failed to deliver an order I made from Whittard, and their customer service were not much help, I e-mailed Whittard directly to see what could be done.
Sarann quickly responded, and after re-confirming my address placed a replacement order for me with a different courier. Thank you to them for their helpful support.
I just don't know why they still work with Yodel!
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for sharing your experience! We’re so glad Sarann was able to help and get your replacement order to you smoothly. We completely understand your frustration with Yodel and really appreciate your patience and support – it means a lot to us! The Whittard Team
Excellent Tea, Great Customer Service
I love the tea from Whittard, especially English Rose and Earl Grey—the quality is exceptional. However, I experienced an issue with my last online purchase: the delivery company, Yodel, received the parcel very early but did not attempt delivery for over a week. Fortunately, Whittard’s customer service agent, Sarann, resolved the issue quickly and efficiently. I’m very happy with the outcome 😊
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your kind words! We’re delighted to hear you’re enjoying our English Rose and Earl Grey teas. We’re also glad Saran could resolve the delivery issue quickly for you. Your support means a lot to us, and we’re thrilled you’re happy with the outcome! The Whittard Team
Great customer service experience :)
Spoke to Sarann at Whittard of Chelsea’s customer service department today and my issue was resolved to my satisfaction. Sarann provided a great customer experience and is a credit to the company.
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your kind words! We’re delighted to hear that Sarann could assist you and that you’re happy with your experience. We look forward to welcoming you back to Whittard soon! The Whittard Team
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