I always buy my tea from Whittards. I haven’t found chilli chai anywhere else. The rewards system is fantastic and I collect Avios points too. I contacted them last night as my email address has chan... Mehr ansehen
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Das sagen Bewerter
Just had an excellent interaction with Sarann from customer service which I wanted to highlight here! I had to contact them as there seems to be some tech issues on the website with redeeming UK-... Mehr ansehen
Bought some camomile tea to try after being told about their customer satisfaction guarantee. It tasted of nothing, unlike other brands, I contacted them and was told to return it at my expense for a... Mehr ansehen
Unternehmen hat geantwortet
I recently made an online order using a Whittard discount, to pay and collect at a store. For some reason, on the same day, I received an email stating the order was cancelled as not collected. I mes... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Kontaktinformationen
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Vereinigtes Königreich
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Hervorragend
3235 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
salted caramel coffee
Really enjoyed the salted caramel coffee, bought 2 before Christmas no issues. Bought 3 more recently and they taste completely different and dont even smell the same. Messaged the company saying I had no local store. Just got told to take it to my local store. No option to send back or even to get this looked into why It tastes different. Another customer said the same but nothing was wrote on the product to say new taste etc. Whatever they've changed has made it taste awful which is a shame as it was my favourite coffee.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We are sorry to hear that the salted caramel coffee was not to your taste on this occasion.
Your comments have been shared with our product team for consideration in future reviews. Please note that our Taste Promise applies within 30 days of purchase, and items bought in store are traditionally required to be returned to the store in line with our policy.
We apologise that this did not fully resolve your query or meet your expectations. All feedback provided has been passed on accordingly, and we appreciate you taking the time to share your experience. The Whittard Team.
Sophie is exceptional
Sophie was exceptional in responding to my concern after my original order was not delivered, with no response from the courier to date. A replacement order was delivered the next day using a different courier. Customer care at its best and thank you Sophie!!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We are delighted to hear about your positive experience and that Sophie was able to resolve the issue so quickly for you. She will be very pleased to know that her efforts were appreciated. We always aim to provide the highest level of customer care, and it’s wonderful to hear when this is recognised.
Thank you again for your kind words and for choosing Whittard of Chelsea. The Whittard Team.
I received an exceptional service from Sophie
I received an exceptional service from Sophie after contacting Customer Services. My issue was successfully resolved, Sophie was very efficient and professional. Thank you Sophie!
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about the exceptional service you received from Sophie. Providing efficient, professional, and helpful support is something we strive for, and it’s wonderful to know Sophie was able to resolve your issue successfully.
I’ll be sure to pass along your kind words to her, she’ll be thrilled to hear them. Thank you again for choosing us and for your lovely review. The Whittard Team.
Customer service as it should be
A big plaudit to Sarann who dealt with my request swiftly, effectively and with courtesy.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great customer service
Sophie quickly responded and resolved my query
Thank you 🙏
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sophie was able to assist, The Whittard Team.
Excellent customer service
Excellent customer service resolved my issue very quickly the customer service representative sarann was excellent and nothing was too difficult for her. Very pleased with her customer service a Credit to your company. Top service
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
My mom and I went to whittards at…
My mom and I went to whittards at Trentham gardens 31st January as we was away the weekend with family the customer service and the staff was the nicest I've had in shops in ages after having a laugh and talking to Diane she pulled us aside and gave us 12 free tubs of any hot chocolates of our choice apparently due Whittard is 140 years old every staff member had to choose 1 customer to give this gift to they was wonderful and maid my day ❤️ x
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Congratulations once again on winning a free year’s supply at our Trentham gardens store as part of our 140th anniversary celebrations.
Our friendly experts at the Trentham gardens shop were delighted you won and have already let us know you selected you 12 free tubs of any hot chocolates store on the day. We’re so pleased you were able to enjoy the experience in person and we will pass your feedback on to the store and Diane, they will be so pleased.
We hope you have a delicious year discovering and enjoying your Whittard of Chelsea hot chocolate favourites, and thank you for celebrating this special milestone with us. The Whittard Team.
Great customer service from Sarann with…
Great customer service from Sarann with a quick resolution
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Fantastic customer service from Sarann
Fantastic customer service from Sarann. They were friendly and very supportive when my delivery was stolen. Thank you!
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great service
Suran was extremely helpful and professional in dealing the problem I experiencedwiththe product. Resolved the issue quickly and without hassle. If everything was as easy to resolve, it would be great. Many thanks
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Customer Service 5 stars at Nottm
I visited Whittard at Nottingham Victoria Centre and was welcomed with a smile by Leanne. I was testing their hot chocolate but shared the fact through conversation I had a bad cold and she then began to recommend some teas that may help and more importantly why. She understood the products. I know she’s there to sell but at no point did I feel ‘sold’ to if that makes sense.
I simply felt heard and valued. There was no push to buy. What an asset to Whittards she is
28. Jänner 2026
Bewertung ohne vorherige Einladung
I just wanted to say thank you to…
I just wanted to say thank you to Sophie for the amazing customer service. My replacement package arrived today, and I really appreciate how quickly and professionally everything was handled.
Best regards,
Ivona
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your kind review. We’re delighted to hear that your replacement package arrived safely and that Sophie was able to assist you quickly and professionally.
Your feedback means a great deal to us, and we’ll be sure to pass on your comments to Sophie and the wider team. Should you need any further assistance, please don’t hesitate to get in touch.,
The Whittard Team
Excellent customer support
Yodel managed to loose my parcel, surprised, not really. After their chat bot informed me my parcel had been delivered, it hadn't, and then finally getting through to a human, who couldn't confirm wether it was lost or would definitely be delivered, I got in touch with a lovely, helpful person from Whittards. They were fantastic and resent my order, which was gratefully received the very next day. I cannot fault Whittards whatsoever, their customer service is absolutely spot on. You can shop with them knowing full well they will support you through any issues. Wether I shop online or visit their store at Meadowhall I get fantastic customer service. Also they have the best tea and hot chocolate. Love this company so much, they always put their customers first.
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for taking the time to share such a thoughtful review
We’re really sorry you had that experience with the delivery, but we’re absolutely delighted to hear that our team was able to step in and get everything sorted quickly for you. Your kind words about our customer service both online and at Meadowhall mean the world to us.Knowing that you feel confident shopping with Whittard and enjoy our tea and hot chocolate as much as we do is exactly what we aim for. We truly appreciate you and look forward to welcoming you again very soon The Whittard Team.
Excellent and fast service
I had an unidentified tea from Whittard's and sent a photo to see if they could identify it. Sarann replied very quickly with an identification, making re-ordering very mucxh easier. A great service. Thanks
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your lovely review.
We’re so pleased to hear that Sarann was able to identify your tea so quickly and make re-ordering easier for you. It’s great to know you found the service helpful and efficient. Thank you for taking the time to share your experience, and we hope you enjoy your next cup just as much. The Whittard Team.
Faulty teabags
Within 24 hours my concern had been addressed and replacement teabags sent
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback, Sarah.
We’re sorry to hear about the faulty teabags, but we’re pleased that the issue was resolved quickly and that replacements were sent within 24 hours. We appreciate you bringing this to our attention and thank you for giving us the opportunity to put things right. The Whittard Team.
Arrived damage
Ordered several instant teas. When they arrived, they were damaged. I reached out to customer service & Sarran was so helpful & apologetic. Replacements have already been shipped out. Amazing customer service!!
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re very sorry to hear that your instant teas arrived damaged. However, we’re pleased that Sarann was able to assist you and that replacement items have already been dispatched.
We really appreciate your kind words about our customer service and are grateful for your understanding. Thank you for choosing Whittard. The Whittard Team.
Amazing customer support.
Amazing customer support.
I have placed an order which sadly arrived with 1 item damaged. I spoke to customer support about it, without any hesitation I was given a full refund.
Customer support were extremely friendly, professional and sweet! Shot out to Sarann for being very compassionate.
Not to mention that the hot chocolate I received were amazing, especially the hot honey! So weird, so delightful.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your wonderful feedback. We’re really sorry to hear that one item arrived damaged, but we’re glad our customer support team was able to resolve this quickly for you.
We’ll be sure to pass on your kind words to Sarann.
We’re also thrilled that you enjoyed the hot chocolate, especially the Hot Honey (we agree, it’s a surprisingly delightful favourite!). Thank you for choosing Whittard, and we hope to welcome you back again soon. The Whittard Team.
Saraan in customer service has been…
Saraan in customer service has been excellent. A true credit to the company trying to solve my account issues, which it looks like she has. Determination, friendly and helpful, thank you so much.
On another note Whittards hot chocolates are simply amazing. My boys are working their way through all the flavours haha
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Saraan provided excellent support and helped resolve your account issues. We will be sure to share your comments with her.
We’re also glad you’re enjoying our hot chocolate range. Thank you for choosing Whittard. The Whittard Team.
Had a query regarding rewards points…
Had a query regarding rewards points and Sarann was very helpful. Really quick response and went above and beyond to help me
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sarann was able to assist you promptly and go above and beyond to help with your rewards points query. We’ll be sure to share your kind comments with her. Thank you for choosing Whittard. The Whittard Team.
The order was delayed due to postal…
The order was delayed due to postal issues. This was sorted and dealt with straight away, no questions, sorted, reposted, delivered.
Took all the stress out of the issue.
Amazing service.
Will definitely use this company again. Recommend.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re sorry for the postal delay, but we’re pleased to hear that the issue was resolved quickly and efficiently.
We’re glad we could take the stress out of the situation and that you were happy with the service Sophie Provided. Thank you for your recommendation, and we look forward to welcoming you back to Whittard. The Whittard Team.
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