Bought some camomile tea to try after being told about their customer satisfaction guarantee. It tasted of nothing, unlike other brands, I contacted them and was told to return it at my expense for a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Sarran made my customer service request very pleasing. I am pleased to say that the result received was as you would expect from Customer service. Very efficient and polite and sorted any queries or... Mehr ansehen
Unternehmen hat geantwortet
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Mehr ansehen
Unternehmen hat geantwortet
I brought a bottle from Whittards to cold brew some tea and unfortunately the seal broke. I went into the Swindon outlet store and they were very helpful but didn’t have a replacement part so advised... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Kontaktinformationen
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Vereinigtes Königreich
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Hervorragend
3229 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Sarann responded to my problem about…
Sarann responded to my problem about goods damaged in transit and provided superb support. Really appreciated.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to share your feedback. We’re really pleased to hear that Sarann was able to assist you promptly and provide the support you needed when your goods arrived damaged in transit. Delivering excellent service and resolving issues quickly is very important to us, so it’s wonderful to know Sarann made a positive difference to your experience.
We truly appreciate your kind words and your support. The Whittard Team
Excellent customer service
Sophie was very helpful to resolve my issue. I received some items damaged and Sophie handl my query very promptly and arranged me a replacement without any further hassle.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re delighted to hear that Sophie was able to assist you and resolve the issue promptly. While we’re sorry that some of your items arrived damaged, it’s great to know Sophie handled your query quickly and arranged a replacement without any hassle. Providing helpful and efficient service is very important to us, so we truly appreciate you highlighting your positive experience. The Whittard Team
I contacted Whittard’s customer service…
I contacted Whittard’s customer service to resolve an issue I had with a delivery . Sophie responded promptly and sorted out the issue immediately. The delivery which was a gift, was made the following day .
Great service, thank you Sophie.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re delighted to hear that Sophie was able to assist you promptly and resolve the issue with your delivery so quickly. It’s especially important to us that gifts arrive in time, so we’re very pleased the replacement was delivered the following day. We’ll be sure to pass your kind comments on to Sophie. Thank you again for your lovely feedback. The Whittard Team
extraordinary
I have received their products, which are of excellent quality, and the shipping service was perfect. I would also like to thank Sophie, Customer - Service Advisor, for her patience and extraordinary kindness.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you’re enjoying the quality of our products and that your order arrived smoothly. It’s especially lovely to hear your kind words about Sophie. Her patience and kindness are qualities we value greatly in our customer service team, and we’ll be sure to pass your compliments on to her. Thank you again for your support. The Whittard Team
Damaged package
I had a package delivered and it was damaged, I contacted Whittard with photos and they replaced them, than you Saran for helping with this issue.
Debra Scott
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re sorry to hear that your package arrived damaged, but we’re pleased that the issue was resolved quickly. It’s great to know that Saran was able to assist you and arrange a replacement. We’ll be sure to pass along your kind thanks to her. The Whittard Team
Brilliant customer service from Sarann
After having an issue with my order I got in touch with customer services who could not have been better. Polite, helpful and took my comments as constructive criticism of a brand I really like. I have had dire customer service over Christmas from other shops (Selfridges to name one) and Whittards could teach them how to do things properly. Whittards always have great staff in their shops and now I think the same of their online help staff.
Thank you very much to Sarann who dealt with my issue and could not have been better. I’ll continue to shop with Whittards as a result and have already recommended their products to friends.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to leave such thoughtful feedback. We’re delighted to hear that Sarann was able to assist you and provide the level of service we always aim to deliver. Your kind comments about her being polite, helpful, and receptive to your feedback truly mean a lot. It’s also wonderful to hear that your positive experience with our customer service team has reinforced your confidence in the Whittard brand. We’re especially grateful for your continued support, your recommendation to friends, and your recognition of both our in-store and online teams. We’ll be sure to pass your lovely comments on to Sarann. The Whittard Team
I’m a customer from Canada and will…
I’m a customer from Canada and will definitely be ordering from them again. Not only do they have an excellent variety, but their hot chocolate is honestly the best I’ve ever tasted.
What really stood out to me was the customer service. Sarann went above and beyond to help and made the whole experience even better. It’s rare these days to receive that level of care and attention.
Highly recommend! ☕🍫
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your kind words Jayson. We are delighted to hear Sarann was able to help you promptly. The Whittard Team.
Ordered and received 6 packs of coffee…
Ordered and received 6 packs of coffee beans paying €14 postage. The coffee beans were all over three months since roasting. I complained and was told this was standard as they couldn't guarantee fresh beans online as they bought in batch. I have now retuned them for refund and had to pay a further €21 for postage as Whittard would not pay for return
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that you’re enjoying our range, especially the hot chocolate, and that it’s the best you’ve tasted.
It’s also wonderful to know that Sarann was able to support you and make your experience even more positive. Providing attentive and helpful service to all our customers, wherever they are in the world, is very important to us. We truly appreciate your recommendation and look forward to welcoming you back again soon.
The Whittard Team
A quality problem I had with some tea.
Sarann helped with a quality problem I had with some instant tea. A new tub is on its way. Thankyou.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your review Rhian, we will pass your kind words on. The Whittard Team.
Product delivery issue resolved
Product delivery issue resolved.
I had an issue with me product her being delivered and Sarann made the delivery correct. Thank you as always Whittard for exceptional product and service.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your review James we will pass your kind words on. So glad to hear your delivery was corrected The Whittard Team.
Sarann helped me.....thank heavens
Sarann helped me.....thank heavens. I had huge problems about an on line order I placed and she has helped...and she was polite when replying to me.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your review Robert, we are relived to ear your order issues were resolved. The Whittard Team.
Great customer service and good quality…
Great customer service and good quality products too.
I will definitely be shopping here again.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind review! We're so pleased to hear you’re happy with both our customer service and the quality of our products.
We really appreciate your support and look forward to serving you again soon. The Whittard Team.
Great Company I forgot to put my promo…
Great Company I forgot to put my promo code in sent an email and my issue was resolved within two days will definitely be purchasing from them again.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your lovely feedback! We're really pleased to hear your issue was resolved quickly and that you had a positive experience with us.
We truly appreciate your support and look forward to welcoming you back again soon. The Whittard Team.
Excellent response to a complaint
Whittards have an offer whereby they include a free pack of biscuits with every order over £45. I placed such an order but did not receive my biscuits. When I contacted Whittard's help system, specifically Surann, I received excellent service. They were prompt at replying to my e-mail and promised to send the biscuits without argument. I was very pleased by this response. I should add that my experience of Whittards' service is overwhelmingly positive and it's good to be able to record it in one specific instance. Thank you Surann and thank you Whittards
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for taking the time to share your experience. We're delighted to hear that Sarann was able to assist you promptly and resolve the issue for you.
We really appreciate your kind words and your continued support – it means a lot to us. We'll be sure to pass your lovely feedback on to Sarann as well. The Whittard Team.
Sarann from customer service was…
Sarann from customer service was incredibly helpful and swift in dealing with my query! I am a very happy customer 😁
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your kind review! We're delighted to hear that Sarann was able to assist you quickly and help resolve your query. We'll be sure to pass your lovely feedback on to her.
We really appreciate your support and hope you continue to enjoy shopping with us! The Whittard Team.
Although I love their instant tea the…
Although I love their instant tea the delivery can be hit and miss. Some times next day and then others nearly a week
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback Paul. The Whittard Team.
No invoice from Whittard - even on multiple request
We ordered repeatedly a bunch of Mango & Bergamot 50 Traditional Teabags for our office in Austria. Good stuff - we like it.
As a company we need an invoice. Last time we didn't receive that invoice despite of several requests. No invoice, no answer, no comment. That's not professional and that's no appreciation of the customer. Bad experiance - we are looking for another supplier.
Addition: Whittard replied they didn't receive any of my requests and they gave me a link (the usual one) to send my request again. So I did - and again no reply, no nothing. Maybe my requests are blocked out by the spam-filter, but as I am a verified custommer, I should be on a white-list. Hello Whittard, you should do your job better, it's getting annoying.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
After checking our records, the last correspondence we have from you is from around four months ago. To ensure we can resolve this promptly, please could you send your invoice request directly to info@whittard.co.uk with the subject line: “Trustpilot Invoice Request”. This will allow our accounts team to process your request without further delay. The Whittard Team.
Busted bag in transit
Ordered some coffee for mu mum as she really like it. Unfortunately one bag got ripped on transport so I got touch with customer service. Got connected with Sophie who was very helpful and solved the issue by sending me a replacement bag.
Can't fault it when unexpected happens their customer service sort the issue right away.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for sharing your feedback.
We’re sorry to hear that one of the coffee bags was damaged in transit, but we’re so pleased that Sophie was able to assist you promptly and arrange a replacement. We always aim to resolve any unexpected issues as quickly and smoothly as possible, so it’s wonderful to know this was reflected in your experience. I’ll be sure to pass your kind comments on to Sophie she’ll be delighted to hear them.Thank you again for your support; we truly appreciate it. The Whittard Team.
Issue quickly resolved
I received a faulty/damaged product and reached out to Customer Service for a refund or replacement. Sarann responded within 24 hours and quickly actioned a replacement which looks like it will come in time for the birthday I did the order for! Very happy with the way my issue was resolved, thanks.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to share your experience.
We’re sorry that your original item arrived faulty, but we’re so pleased to hear that Sarann was able to respond promptly and arrange a replacement in good time for the birthday celebration. We understand how important these occasions are, so it’s wonderful to know the issue was resolved quickly and to your satisfaction. I’ll be sure to pass your kind feedback on to Sarann she’ll be delighted to hear it.Thank you again for your kind words and for choosing to shop with us. The Whittard Team.
Great customer service from Sophie
Experienced an issue with a coffee delivery. Contacted them and Sophie delt with my issue straight away.. excellent communication and resolved to my satisfaction. Thanks Sophie, great customer service
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Sophie was able to resolve your delivery issue quickly and provide clear communication throughout. Delivering excellent customer service is incredibly important to us, so it’s wonderful to know your experience reflected that.
I will be sure to pass your kind comments on to Sophie she will be thrilled to hear them. Thank you again for your support; we truly appreciate it. The Whittard Team.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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