Bought some camomile tea to try after being told about their customer satisfaction guarantee. It tasted of nothing, unlike other brands, I contacted them and was told to return it at my expense for a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Sarran made my customer service request very pleasing. I am pleased to say that the result received was as you would expect from Customer service. Very efficient and polite and sorted any queries or... Mehr ansehen
Unternehmen hat geantwortet
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Mehr ansehen
Unternehmen hat geantwortet
I brought a bottle from Whittards to cold brew some tea and unfortunately the seal broke. I went into the Swindon outlet store and they were very helpful but didn’t have a replacement part so advised... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Kontaktinformationen
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Vereinigtes Königreich
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Hervorragend
3229 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Missing parcel replaced immediately
My order was showing "with sender'. I contacted customer service and Surann was great. The parcel got lost on trandit and was replaced for next day delivery without any extra costs all within 5 minutes.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for taking the time to share your experience. We’re delighted to hear that Sarann was able to assist you quickly and that your missing parcel was resolved efficiently.
Ensuring our customers receive their orders promptly and without extra hassle is very important to us, and it’s wonderful to know we could turn this situation around for you. Your kind feedback means a lot to the whole Whittard team.
The Whittard team
Order problem resolved quickly
I had a problem with my order but it was resolved easily and quickly. Thank you Sophie for your help!
I'm really looking forward to the arrival of the hot chocolates. I'm so glad you have a good dairy-free selection.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sophie was able to assist and that your order issue was resolved quickly.
We’re also delighted that you’re looking forward to your hot chocolates and that our dairy-free selection meets your needs. Your kind words are greatly appreciated by the whole Whittard team.
The Whittard team
Great customer service
Great customer service. Quick response when i contacted them. I raised an issue that I had regarding that I accidentally mistyped something when doing my first order. I had a very quick response from Sophie who is a customer service advisor. She resolved it for me very quickly and easily. Great customer service
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind feedback. We’re delighted to hear that Sophie was able to assist you quickly and resolve the issue with your order.
Providing efficient and helpful customer service is very important to us, and your words are greatly appreciated by the whole Whittard team.
The Whittard team
One pack of coffee in my subscription…
One pack of coffee in my subscription order was unsatisfactory -coarse ground when espresso was ordered, also poor flavour when brewed. I "chatted" with Sophie on the Whittard app, supplied order no. plus a photo of the offending coffee when requested. She agreed it didn't look right at all and will be sending a replacement. Pleasant and efficient service from Sophie.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that one of the coffee packs in your subscription did not meet your expectations, but we’re pleased that Sophie was able to assist you promptly and arrange a replacement.
Ensuring our customers receive products of the highest quality is very important to us, and your kind words about Sophie’s service are greatly appreciated by the whole Whittard team.
The Whittard team
Excellent customer service
Excellent customer service! Sarann helped resolve my query quickly after my order had been delivered water damaged and all my items were damaged. Sarann helped arrange a replacement order in record time and resolved my query quickly. I really appreciate this as the items were a gift for my friends. Thank you!
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re very sorry to hear that your order was damaged in transit, but we’re pleased that Sarann was able to assist you quickly and arrange a replacement.
Providing efficient and supportive customer service is very important to us, and your kind words about Sarann’s help are greatly appreciated by the whole Whittard team.
The Whittard team
Sarann is great!
Sarann is great!! My son had a Chelsea Glass Teapot for many years and at the beginning of the year, he broke the spout. So I had the idea to buy him a new pot for his 30th birthday he had yesterday. I bought one teapot for me, which I have at the office, and one teapot for him. When the parcel arrived, I made a short look into the boxes with the pots and everything seemed ok. I wrapped the pot for my son in a nice birthday paper and putted it away. Of course, it was a little disappointment, when he opened the present yesterday and discovered a damage at the handle. So my question was: can there be a replacement or do I have to order a new teapot for my son? Within one hour, I had the corfirmation for a replacement of the Chelsea Glass Teapot. Excellent customer service by Sarann the second time!!
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that the teapot for your son arrived with a damaged handle, but we’re delighted that Sarann was able to arrange a replacement so quickly.
It’s wonderful to know that our team could provide excellent service for the second time, and your kind words are greatly appreciated by the whole Whittard team.
The Whittard team
5 Star Customer Service from Sophie
I’ve ordered from Whittard many times. This time however my order arrived damaged. The hot chocolate powder was everywhere! After sending an email to Whittards, I quickly received a reply from Sophie telling me my whole order was being resent and I received the parcel a couple of days later. 5 star customer service from Sophie… I’m very impressed!
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience.
We’re delighted to hear that Sophie was able to resolve the issue with your damaged order so quickly and effectively. Providing prompt and helpful customer service is very important to us, and it’s wonderful to know that Sophie’s efforts left such a positive impression.
We truly appreciate your loyalty and kind words, and we look forward to serving you again soon! The Whittard Team.
Sophie
I really appreciated the promptness in the response received by Sophie. She was very professional and careful
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for sharing your kind words.
We’re delighted to hear that Sophie provided a prompt, professional, and careful response. It’s always wonderful when a team member makes a positive impact, and we’ll be sure to pass your feedback on to her.
We appreciate your support and look forward to assisting you again in the future. The Whittard Team.
Whittards Hazelnut flavoured coffee
Have always enjoyed Whittards ground coffee, particularly the Hazelnut flavour which we have been buying for the last 20years. However, just opened a new bag expecting to be hit by the aroma of coffee and nuts and there’s just a faint aroma of chemicals, not even a smell of ground coffee. Made a cup, and it’s undrinkable, tastes like it’s been made with used grounds. Customer service not interested, just say they’ve changed the ingredients. How can it not even taste of coffee? Won’t be buying anything from Whittards ever again.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
We apologise the Hazelnut coffee was not what you expected this time round. Please can you email us on the subject line 'Hazelnut Coffee Trust Pilot 16.02.2026' So we can look into this for you. The Whittard Team.
Good customer service
Delivery got lost but Sarann was helpful and we sorted a replacement quickly.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We are glad to hear a replacement was sorted quickly. The Whittard Team.
Easy communication
I really like the products of whittard. I just had an little issue with a delivery because something was delivered broken but sarann got in touch with me and resolved that for me in like 5 minutes. I really really appreciated this.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Warm regards,
The Whittard Team
One email to request a spare part was…
One email to request a spare part was all it took...
Quick response, positive response from Sarann...
This company, 'Whittards of Chelsea' has good ethics...
A breath of fresh air in this, dare I say it, greedy world...
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
Sophie was exceptional!
Sophie was exceptional!
I had unfortunately received an incorrect order and contacted Whittard for a resolution.
Sophie was prompt and efficient in resolving the issue. Very refreshing customer service. Highly recommend.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your wonderful feedback.
We’re sorry to hear that your order wasn’t quite right initially, but we’re delighted that Sophie was able to resolve the issue promptly and efficiently for you. Providing a smooth and refreshing customer experience is very important to us, and it’s fantastic to know Sophie delivered just that.
We truly appreciate your recommendation and your kind words. We look forward to serving you again soon.
Warm regards,
The Whittard Team
Excellent!
Sarann, my customer service agent, was extremely helpful, efficient, and friendly. My lost delivery was replaced on a next day delivery service, and I have no complaints. I wish all customer service departments were so good to deal with!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
salted caramel coffee
Really enjoyed the salted caramel coffee, bought 2 before Christmas no issues. Bought 3 more recently and they taste completely different and dont even smell the same. Messaged the company saying I had no local store. Just got told to take it to my local store. No option to send back or even to get this looked into why It tastes different. Another customer said the same but nothing was wrote on the product to say new taste etc. Whatever they've changed has made it taste awful which is a shame as it was my favourite coffee.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback. We are sorry to hear that the salted caramel coffee was not to your taste on this occasion.
Your comments have been shared with our product team for consideration in future reviews. Please note that our Taste Promise applies within 30 days of purchase, and items bought in store are traditionally required to be returned to the store in line with our policy.
We apologise that this did not fully resolve your query or meet your expectations. All feedback provided has been passed on accordingly, and we appreciate you taking the time to share your experience. The Whittard Team.
Sophie is exceptional
Sophie was exceptional in responding to my concern after my original order was not delivered, with no response from the courier to date. A replacement order was delivered the next day using a different courier. Customer care at its best and thank you Sophie!!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We are delighted to hear about your positive experience and that Sophie was able to resolve the issue so quickly for you. She will be very pleased to know that her efforts were appreciated. We always aim to provide the highest level of customer care, and it’s wonderful to hear when this is recognised.
Thank you again for your kind words and for choosing Whittard of Chelsea. The Whittard Team.
I received an exceptional service from Sophie
I received an exceptional service from Sophie after contacting Customer Services. My issue was successfully resolved, Sophie was very efficient and professional. Thank you Sophie!
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about the exceptional service you received from Sophie. Providing efficient, professional, and helpful support is something we strive for, and it’s wonderful to know Sophie was able to resolve your issue successfully.
I’ll be sure to pass along your kind words to her, she’ll be thrilled to hear them. Thank you again for choosing us and for your lovely review. The Whittard Team.
Customer service as it should be
A big plaudit to Sarann who dealt with my request swiftly, effectively and with courtesy.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great customer service
Sophie quickly responded and resolved my query
Thank you 🙏
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sophie was able to assist, The Whittard Team.
Excellent customer service
Excellent customer service resolved my issue very quickly the customer service representative sarann was excellent and nothing was too difficult for her. Very pleased with her customer service a Credit to your company. Top service
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
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