Have bought several cars from Wilsons and have always been impressed by the customer service. This time didn’t disappoint. Was looked after by Alex Lavington and was so impressed with him. His knowled... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Called around a few different dealers trying to get hold of a new Dacia Spring and everyone kept quoting December lead times. Got in touch with Wilsons Dacia Team instead and the whole experience w... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from Mihai from the very first day ! Great friendly polite service and nothing was too much ! Excellent communications and a very nice Handover of my new Hyundai Tuscon. Thanks Mih... Mehr ansehen
We went to Wilson’s thinking they were a Fiat dealer (implied by various websites) They are not.No Fiat reception.No new Fiats.We found a salesman who said they had some Fiats scattered around the var... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Kontaktinformationen
Kiln Lane, KT17 1DH, Epsom, Vereinigtes Königreich
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Hervorragend
2171 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Henry provided excellent service and…
Henry provided excellent service and was very helpful today. Thank you Henry!
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Ashleigh, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Henry, we will make sure that we share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Wonderful customer service Subah
Wonderful customer service Subah. Perfect car. Thank you
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Jackie, thank you for taking the time to leave us your 5-star review. We hope that you enjoy your new car for a long time to come. Best wishes and happy motoring, Wilsons
The process for receiving the loan car…
The process for receiving the loan car is too much pathetic.
Till last year it was all good.
This year there is a single person across all service center and just for picking the loan car, it took 2 hours in waiting room.
And pick time for more than 1 hour.
It's too frustrating.
I have been with Wilson for past 5 years but this would be last and will find something else in future.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Sharad, we are sorry to see your one-star review. We will make sure that we share your feedback with the senior management team so that they can look into your recent experience in further detail. Many thanks, Wilsons
Highly recommended
The staff at Wilson’s Renault were extremely helpful and responsive to my queries whether face-to-face, email or phone. Subah was great during the test drive, the sales paperwork and during the handover - very knowledgeable, polite and friendly. I’d certainly recommend the Renault Scenic E-Tech, Wilson’s at Epsom, Subah and Jake. Thanks
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Richard, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from both Subah and the team, we will definitely share your praise with them. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Matthew is so helpful and patient
Matthew is so helpful and patient. He replies really fast. He helps me with all the questions both about the car itself and everything around buying the 1st car. Really appreciate his support and help.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Kai, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Matthew, we will make sure that we share your kind praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Nice guy
Service was really good and was really nice and smiled also was really funny
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Phoebe, thank you for taking the time to leave us your 5-star review. We are are happy to hear about your recent visit upon our dealership and will make sure that we share your kind praise with the team. Best wishes, Wilsons
Excellent experience with Khalid
Excellent experience with Khalid! He was friendly, professional, and made the whole car-buying process quick and stress-free. Great communication throughout, and I wouldn’t hesitate to recommend him. Thanks again!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Raffaele, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Khalid, we will make sure that we share your kind praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
New Car Purchase
We came to Wilsons Epsom and bought a new car with the help of Matthew Dailey (Sale Executive) who was patient and knowledgable in the fields of new and used cars on sale. We highly recommend Wilson’s Epsom, the service was professional, brisk and very pleasant.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Yee, thank you for taking the time to leave us your 5-star review. We are happy to hear about the service that you received from Matthew, we will be sure to share your kind praise with him. Thank you for choosing Wilsons and we hope that you will enjoy your car for a long time to come. Best wishes, Wilsons
Stuart was brilliant
Stuart was brilliant, really helped me throughout the whole process!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Noah, thank you for taking the time to leave us your review. We are very happy to hear about the service that you received from Stuart, we will make sure that we share your praise with him. Thank you for choosing WIlsons. Best wishes, Wilsons
I had the pleasure of dealing with Sav…
I had the pleasure of dealing with Sav today , he was the most helpful sales executive, he went above and beyond to help me and made buying a car a pleasure . I would highly recommend him
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi George, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Sav, we will make sure that we share your praise with him. Thank you for choosing Wilsons, we hope that you enjoy your car for a long time to come. Best wishes, Wilsons
Hussain was extremely helpful when I…
Hussain was extremely helpful when I purchased my car. Nothing wasn't a problem for him to deal with. I'm a very happy customer 😀
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Beth, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent visit of our dealership and the service that you received from Hussain - we will make sure that we share your kind praise with him. Thank you for choosing WIlsons and we hope that you continue to enjoy your new car for a long time to come. Best wishes, Wilsons
Customer Teview …
Second time of dealing with Hussain always pleasant NOT pushy. Creates the right attitude for the customer and had no trouble in persuading me to upgrade my vehicle.
John Dawson
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Moira and John, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you recieved from Hussain - we will make sure that we share your kind praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Khalid was superb from first meeting…
Khalid was superb from first meeting him. Explaining everything and giving great advice. Highly recommend Wilson’s, staff and great range of cars. Smooth service. Thank you Khalid for all your help
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Julie, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Khalid, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Gemma was great
Gemma was great! From the second she came up to us on our first visit, to us buying our second car within 1 month, I couldn’t give her 1 fault!
Would highly recommend
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Paris, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Gemma upon your recent visit to our showroom. Thank you for choosing Wilsons and recommending us, that truly does mean a lot to the entire team. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Khalid was absolutely superb along with…
Khalid was absolutely superb along with all the other staff. Super helpful and friendly, not pushy at all. Was a great experience.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Ned, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Khalid and will make sure that we share your praise with him as it will make his day. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Khalid was the most helpful Salesman
Khalid was the most helpful, friendliest salesman we've had the pleasure of dealing with. It was wonderful dealing with him throughout the process and will definitely be return customers!!!
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Angela, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our showroom and the service that you received Khalid, we will make sure that we share your kind praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please do not hesitate to contact us. Best wishes, Wilsons
I express my disappointment with the…
I express my disappointment with the aftersales service I have received following my purchase of vehicle MG3 Hybrid Trophy, LC75XR0
On the day I collected the vehicle, the cap covering the driver's door lock fell off while I was driving home. I reported the issue immediately, expecting that such a minor defect would be resolved promptly.
Unfortunately, since then I have experienced nothing but delays, excuses, and inaccurate information regarding the replacement of this part. Despite repeated follow ups, I have been given conflicting explanations and assurances that have not been fulfilled. What should have been a simple warranty issue has become an unnecessarily frustrating
experience.
When purchasing a vehicle from a reputable dealership, I expected a far higher standard of customer care. The lack of communication and failure to resolve such a straightforward problem has left me questioning your commitment to after-sales service.
I would appreciate an explanation for why this matter has taken so long to resolve and, more importantly, confirmation of when the replacement door lock cap will be supplied and fitted. I trust this issue can now be dealt with promptly and without any further delays.
07/07/2026
Since writing the above, the issue has been resolved. It is a pity such small matter has soured what overall has been a very good experience .
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi there, we are sorry to hear about your recent issues with your car, this is not the experience that we like to see. Unfortunately, we are not able to find your details in our system so I am going to kindly submit a 'request for further information' so that we are able to obtain your contact details. Once received, we can look into this further for you and then a member of the team will be in touch with you. Many thanks, Wilsons
Very helpful from beginning to end
Very helpful from beginning to end, keeping us informed.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Angela, thank you for taking the time to leave us your 5-star review. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Michael Kidd in Epsom was brilliant
Michael Kidd in Epsom was brilliant to deal with. He was professional, knowledgeable and no question was too much for him. He just gets things sorted and you feel like you’re in good hands.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Sal, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Michael, we will make sure that we share your praise with him as it will absolutely make his day. Thank you for choosing Wilsons. Best wishes, Wilsons
Good service
Lucy was amazing great asset to your company
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Chris, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy and will make sure that we share your kind praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
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Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
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