Yassir Bewertungen 72

Je trouve que c'est une excellente application parmi les meilleurs en Algérie comme yalidine, bi3oo.com, yassir

Je tiens à vous remercier pour la qualité de votre service. J’ai passé une commande via votre application depuis la France pour une livraison en Algérie, et tout s’est parfaitement déroulé. La commande est arrivée rapidement, en excellent état, et la qualité était vraiment au rendez-vous. Ma sœur en Algérie a beaucoup apprécié l’expérience.
Je suis très satisfaite de votre service, de la fiabilité de votre application et de votre efficacité. Merci pour votre professionnalisme. Je n’hésiterai pas à refaire appel à Yassir et à vous recommander autour de moi.

this is by far the worst app i've ever used, please dont use it people! yesterday was my first time using it, i ordered what i needed, for some reason the app says your food will be delivered within 30 min, i said okay, at some point it got stuck at 6min left, the delivery guy is nowhere close the restaurant neither my house, over 2 hours of wait, someone called my phone and said something happened to the delivery guy do you still want your food ? i said no its fine just cancel the order, today i tried again same thing, over 1h of wait, no button to cancel order, no support to talk to, just delete this shit at this point

Worst experience ever slow delivery (morocco) 1h30min to deliver me from McDonalds which is (400m) away
The other time they took 1h45min akd when the courier arrived they forget a part of my order so i had to wait 2h for him to get it last time using it👎🏻

The application doesn’t even show you anything real. You don’t know if restaurant accepted your order, picked up order or delievred it’s like you wait so hungry to get nothing at the end :(

This is not simply a customer review; it is a formal complaint regarding a situation that raises serious concerns about consumer rights and the handling of customer funds by Yassir in Algeria.
To begin with, I want to make it clear that I appreciate the existence of ride-hailing services in Algeria. Yassir operates on a model similar to Uber, and from a service standpoint it provides an extremely useful transportation solution. Having such technology available in Algeria is a positive development.
I also understand that, at the moment, adding a credit card directly to the application is not always available or widely used. That limitation may be due to the local banking infrastructure or regulatory framework, and I do not attribute that issue directly to Yassir. Instead, the company introduced a workaround known as “Yassir Cash.”
In principle, Yassir Cash is an excellent concept. It functions similarly to a gift card system commonly used in the United States and other countries. A user can add funds to the application in advance, and the ride fare is deducted from that balance instead of paying cash directly to the driver. This model is practical in Algeria, where obtaining exact change can often be difficult. It also provides convenience for parents who may order rides for their children and pay in advance through the application.
However, the problem arises when a user changes their phone number.
In Algeria, it is common for mobile numbers to be automatically deactivated after approximately 90 days of inactivity. This situation frequently affects people who travel abroad for several months. When they return to Algeria, they often obtain a new phone number from a local mobile provider.
In most modern applications worldwide, users can simply update their phone number while keeping the same account, history, and balance. Unfortunately, Yassir does not allow this. According to the company’s current system, the user’s account is tied exclusively to their phone number, rather than to their identity or email address.
As a result, when a phone number changes, the user is forced to create a completely new account.
The consequence of this policy is that any remaining Yassir Cash balance becomes effectively inaccessible. In my case, I had approximately 2000 Algerian dinars remaining in my account.
When I contacted Yassir customer support by email, the response I received was both surprising and concerning. I was told that since the phone number was reassigned to another person, I should attempt to contact the new owner of that number and ask them to transfer the remaining balance to me.
This suggestion is clearly unreasonable. It implies that a customer should contact a complete stranger and explain that funds linked to their number actually belong to someone else. Not only is this impractical, but it also raises serious privacy and security concerns.
After several exchanges with customer support, I was repeatedly told that Yassir “has no control” over the funds remaining in the account. This explanation is difficult to accept. The funds were not deposited into my phone number; they were deposited into the Yassir platform and collected by the company. Therefore, it is reasonable to conclude that those funds remain under the company’s control until they are used or refunded.
To be clear:
I deposited money into my Yassir account, not into a phone number.
A phone number should not be the sole identifier of a customer account.
Any unused balance represents customer funds held by the platform, not revenue belonging to the company.
Given the number of Algerians who travel abroad or experience phone number deactivation, it is reasonable to assume that many customers may face the same issue. If those balances cannot be recovered or transferred, the cumulative amounts could represent a significant sum of customer money that remains permanently retained by the platform.
At the very least, customers should be able to:
Update their phone number while keeping their account and balance.
Recover or transfer their existing credit after verifying their identity.
Receive a refund or credit transfer when their phone number changes.

bonne application , mais faut ameliorer quelque aspects

Le chauffeur a demander plus d argent que c'est afficher dans l'application, au lieux de 1664 da alors que le gars il a demander 2200da a fuire il faut contrôler

Un service qui a énormément besoin d’amélioration. Plusieurs problèmes sont à signaler, et ils ne cessent de se répéter à chaque fois. Des chauffeurs appellent pour demander aux clients le prix affiché sur l’application, et si ça ne leur convient pas, ils refusent la commande. Lorsqu’ils l’acceptent, certains exigent ensuite un prix plus élevé que celui indiqué sur l’application. D’autres demandent d’annuler la course après que le client soit déjà monté dans la voiture, obligent les passagers à s’asseoir à l’avant, ou encore profèrent des insultes au téléphone.
En gros, le service devient de plus en plus mauvais. Merci de revoir et d’améliorer vos services !

Lunaire. Les voitures sont dans un état pitoyables. Aucun contrôle de Yassir et cest inacceptable. Intérieur dégueulasse extérieur idem. Embrayage qui patine , jante voilée. J' en ai testé une dizaine même scénario.

Cest une application vraiment merdiques il accepte la course apres il annule a la dernière minute j ai jamais vu une application comme ça en plus les chauffeurs sont désagréables

I've tried the app more over 5 years. Terrible experience from start to finish. The app is unreliable, very expensive, drivers cancel a lot, and prices change for no reason. Customer support is practically nonexistent and never solves anything. Waiting times are ridiculous, and the service quality keeps getting worse. Completely unprofessional and not worth the frustration. I strongly do not recommend this company.

Je suis très déçu car après avoir passer une commande à 21h et que le livreur appel la personne pour dire qu il arrive et puis après rappeler pour dire qu il connais pas et puis par la suite le Yassir qui appel pour dire désolé les livreurs ne se déplace pas ds cette endroit sachant que c’est vraiment au centre de sousse !!! CHOQUÉ du service zéro . J espère recevoir mon remboursement comme promis .

aucune commande recu en plus un abonnement c'est déclenché attention arnaque

Horribel , recu une pizza dans un etat deplorable , froid apres une heure et 10 d'attente , j'appele peronne ne repond , supoort personne ne repônd apres il meme demande la photo d'une comma’de passer hier que j'ai jete vu j'ai pas commént la garder, je suis zn voyage

I am very disappointed with the service, the false info on products either out of stock or we will wait the whole night for delivery without any feedback. This is a total scam, and they steal money from customers like this. It should be shut

They company makes it so hard for us to support it. There is always errors on my orders from missing items to incorrect items substituting unavailable items without the clients consent. The support team is slow to assist and today they had the nerve to initially refuse to refund me the difference after they added a cheaper items as a substitute in my groceries.
I do not recommend them at all especially the Midrand store

This was the worst experience of my life! I had a washer or was supposed to have a washer delivered today by this company from Lowe's. I have cats in my house and in no way is it spotless. But it is in no way shape or form filthy or nasty. The delivery punk, came into my house. Pulled out my washing machine that they were supposed to take away shook his hand like he had touched a leper. He then walked out yelled for me on the porch and continue to tell me that he could not deliver the product unless he just left it on the front porch and could not haul away the old machine because my house was nasty. That I had piss pads everywhere feces and bugs. There are no bugs! There is NO feces, it isn't NASTY! None of that is true. The fact that I do have puppy pads hanging on various pieces of furniture are because I have two cats that will sometimes spray. I do this in order to keep my furniture from being messed up and so that I can do quick cleanups when it does happen. The nerve of this...guy that was working for this company was horrid. I called Lowe's to cancel the order and found out that Lowe's has nothing to do with the people that deliver for them, but they are supposed to contact this company. I hope this boy is reprimanded actually fired would be best. He has no business working with the public. I highly suggest you ask who's delivering your stuff from Lowe's or any other place for that matter and make sure it's not this company. You may also be left in tears. I will mention the Lowes manager was very nice and apologetic and I do not blame Lowes. Except they should reconsider ever using this company again!

J’aurais mis 0 étoile, voire -0 si c’était possible. Cette application n’a rien d’express ni de professionnel et ne respecte pas ses clients. Le chauffeur ne nous a jamais contactés, et lorsque j’ai appelé le service client, la conseillère — pressée de raccrocher — m’a dit que c’était de ma faute. C’est lunaire ! Vous êtes à des années-lumière d’un service comme Uber. Il serait temps d’écouter les clients, d’évoluer et de former vos équipes. Plus jamais je ne passerai par vous.