Yonder Rewards Cards Bewertungen 

Everything about this service is awful! Don't believe a single 5-star review; they are written by their employees or bots. If you really want to know how this company operates, read the 1-star reviews. Everything about them is terrible, especially the technical support. Stay away from them!

Yonder is by and far the best credit card I have ever experienced. The rewards are superb, useful, and fun! And the app experience is stunning. As a person who used to work in fintech design, this app is 10/10.

The app is amazing. You can pay off your credit card any time and the points are fantastic as well.

Amazing idea, platform and benefits!

I find that the card is only good for international spending since it doesn't have the foreign exchange fee and the customer service is great too.

However, this card does not operate like a bank's credit card - it has restrictions. For example, I recently accidentally found out that it doesn't work with PayPal in certain transactions but it does with my bank's credit card. The credit limit is also very small compared to my other credit card. The rewards are not appealing either, even though I travel a lot, the travel perks aren't that good. I find the rewards are very niche, especially the restaurants. Since this isn't a luxury credit card, I would expect the rewards to be aim more mainstream, something like Tesco, Amazon or Sainsburys rewards.

(This review was prompted - got an email from the CEO to provide a review).

Straight forward, easy to use, as they say it does what it says on the tin. Made my stay in Poland seamless.

Would not recommend them tbh. They literally closed my account without telling me even though I don’t have any debt with them, always paid my bills on time and haven’t actually told me why they have closed my account. I wouldn’t bother with them tbh not great. Maybe go with other providers there benefits are also pretty rubbish too! I wasn’t a massive user of yonder but still wouldn’t recommend

used to be pretty good. Now, customer service is lazy, doesnt hold accountability and still has my money. Still under "investigation" and couldn't tell me the status nor progress of the money they took from my account. Could not locate where the deposit money went. Brian from south Africa was awful. Ayo, tried to be cheerful and took over but did not so a single thing.

Will go back to Amex

Always quick to respond to customer queries. This is a great card with great benefits. I had a lovely pizza meal for two in Covent Garden - using Yonder and points, it cost me... £0.

Yes, £0 for two pizzas and two drinks in London! What other card offers that?

Update following Yonder’s response below: Their comment leaves us in exactly the same position: out of pocket, with our points gone and no resolution. They have done nothing to resolve this and have simply shifted responsibility to another provider, whose system changed the date of our booking. Responding publicly means very little when the customer is still left to sort everything out themselves.

An absolute shambles. We’ve now had problems on two separate occasions booking hotels through Yonder’s in-app experiences, and their customer support has been utterly useless.

We saved our points for our anniversary, booked a hotel through the app, and the booking ended up being made for the wrong date through their system, multiple times we checked the dates and had screenshot evidence of this. We couldn’t cancel it, and Yonder refused to refund either the money we paid or the points we used.

Instead of taking responsibility, Yonder repeatedly told us it was down to the hotel’s booking system. The hotel’s booking provider told us it was down to Yonder. We’ve been stuck going round in circles while neither side has done anything to resolve it.

Yonder offers these experiences through its own app, yet when something goes wrong, apparently it becomes someone else’s problem. We’re left out of pocket, our saved points are gone, and our anniversary plans have been spoiled.

For this to happen twice, with the same complete lack of accountability, is unacceptable. A rewards card is worthless if redeeming the rewards leaves you losing both your points and your money.

I wouldn’t use this card again, and based on our experience, I certainly wouldn’t recommend it.

Do not deal with them under any circumstances! The funds you deposited into Yonder are not safe! Technical support is non-existent; it is impossible to resolve issues with these parasites. I wasted both my time and my money—funds that had been successfully deposited and verified. They blocked my account after the very first transaction. They won't explain the situation—they’re just ignoring me completely. It looks like they’re getting ready to make off with my money.

Quick and clear help from customer service. Points are actually for things I like to do in the city. And I really love how I'm finally building credit by paying my rent (it's about time!). App is easy to navigate and understand.

What a refreshing change to find a credit card company that believes in good service. Any problems are resolved at first point of contact. It is so good to find a company that provides the rewards I will actually use. Although I am not a premier card holder I would be if I was a regular traveller as the benefits far outweigh the annual fee. Now I am with Yonder I don’t think I will be leaving in the near future.

Using the card and the perks has always been so easy. Great communication if anything changes (like new perks!) App is simple to navigate and understand.

Been a Yonder customer for over a year always paid far more than the minimum balance never missed a payment here or anywhere. Unexpectedly a couple of months ago without notice they reduced my credit limit stating external factors yet ive never missed a payment anywhere and never pay minimum. Then again the same thing happened again a couple of months later. I raised a complaint and got a computer says no response with no actual sound reasoning.

Following on from this I decide I'll pay off the card. The account gets suspended, I get asked for evidence of the payment which was provided immediately. I then get an incorrect email stating my account is suspended and in arrears bear in mind ive just paid it off, never missed a payment and never paid the minimum always over.

I try to contact them to correct them and understand the issue, I messaged them over 5 hours ago still no response, no phone number for me to call and no one to speak to.

Genuinely the worst customer service ive ever received anywhere avoid at all costs.

Update after Yonders response:

No the issue is still not sorted, the message i received as referenced below is an AI robot and a person today literally 2 minutes ago said it could be 8 weeks before I get a response.

DO NOT USE YONDER useless.

Great App, clear info, love the way the rewards work both in-person and online especially the way you redeem afterwards so you pay like a traditional card transaction and can sort the redemption later. Hopefully the rewards start to stretch out to other areas and city’s. Have referred to a friend who is also enjoying the experience. Plus cancelled my travel pack insurance from barclays as this includes it!

Easy to use, great user experience on the app, love the ability to use it abroad when travelling with no extra added fees, excited by the prospect of having a supper club offered through the yonder community, the availability of an eSIM, and the whole Yonder experience in general.

Yonder is easy to use, including the option to use or redeem points with Yonder experiences, and the benefits are often worth it too. I think the marketing comes across friendly which aids the brand.

Don't touch them with a barge pole! I just accepted their offer to pay my mortgage each month to get rewards. They set it up and cancelled my direct debit. They've emailed me overnight to say they've cancelled my account with no explanation. What a mess they've now caused me. I've done nothing wrong and this how they treat you. Horrendous customer service.