Zero Deposit Bewertungen 

The process was easy to use and Zero deposit helped me save some funds

Not stressful

⭐⭐⭐⭐⭐

Excellent service from Zero Deposit. The process was simple, quick, and easy to understand. It made moving into a new home much more affordable by avoiding the need for a large upfront cash deposit. Communication was clear throughout, and everything worked exactly as expected. A great option for tenants looking for flexibility and convenience.

It was easy to set up and is a good idea when doing the zero deposit scheme

It is simple and good option to the Tenants who don’t want to pay huge deposit 😃

Fantastic customer service and awesome explanations from the agent Samantha.

Very disappointing experience and extremely poor customer service.

A platform like this should act as an independent and impartial judge, providing a fair assessment of disputes between tenants and landlords/agents. Unfortunately, our experience felt far from this.

The handling of our case was extremely disappointing. The person assigned to review our dispute appeared unprofessional, overlooked key facts, and failed to properly consider important points that were later identified by TDS. The fact that TDS significantly reduced the claim highlights that Zero Deposit’s assessment did not fully take into account the evidence and circumstances presented.

What was particularly concerning was being warned that involving TDS could potentially result in an even higher payment - a comment that felt more like a deterrent from seeking a fair review rather than transparent guidance through the process.

To make matters worse, almost a month after we submitted our evidence, we received a call from the person handling our case, only for her to realise during the conversation that she had not even noticed the attachments included with our submission. This raised serious concerns about how thoroughly our case had actually been reviewed.

Moving home is already an incredibly stressful experience, and dealing with a dispute during this period added significant emotional and financial pressure. Instead of feeling supported by a service designed to provide fairness and reassurance, the process left us feeling unheard, frustrated, and disappointed.

Overall, the lack of attention to detail, poor communication, and apparent disregard for important evidence made an already difficult situation even more stressful. We expected a fair and professional service, but unfortunately, that was not our experience.

Flexible and best option to achieve other better things in life.

It was so good to know that a load had been lifted from me, inform of not having to pay a deposit

Already 4 emails asking for my deposit back and didn’t received any email back

It was a stress free experience, knowing that they did interest free payments plan.

Paige was really helpful, very nice and supper suportive and understanding. wish everyone was like her!

Very helpful services thank you!

Thankfully I'll never need to use this type of business again, I temporarily moved into rented accommodation whilst buying a house. I used zero deposit naively thinking they'd be fair. I'm an honest and professional and fell foul of a landlord whom created false damage claims. With some of really daft claims such as removing smoke alarms which is madness, this was during weeks of viewings after I'd vacated the property and could not prove it wasn't me. Zero Deposit is all for the landlords .... Please make sure you photograph everything you can when you leave a property otherwise it's all on you ...Lesson learned...

Paige was super friendly, patient and reassuring and solved my issue instantly

The services received was swift and timely

Service
Very quick

Appreciate there are always two sides to a story when renting a property and have tried to be objective / impartial as possible. Despite considerable 3rd party evidence from Agent and various other parties

Following a overall poor experience with a tenant on a property on a 12 month tenancy. Agent has assessed cost as c£2,500 which appreciate is more than the guarantee amount.

Apparently tenants can vacate a property when they wish. Following a 12 month tenancy a tenant either vacates a property or agrees further terms with the landlord /agent. The agent had agreed and wrote to the tenant advising one month extension yet the TDS has decided the tenant can vacate when they wish and do not have to give notice as per the tenancy agreement despite the ZD scheme accepting this arrears position initially. They advise the tenant can leave after 5 day s notice but indeed left some 6 days later. rent not even approved to the date the tenants left the property let alone contractual tenancy end date. Note agent letter to tenant advising the landlord requires 30 days notice not 5.

The tenant despite two of them living in the property for 12 months only one set of keys were returned to the agent and receipts submitted for new front door key and mailbox key - declined.

the Tenant didnt want the three fridge freezers provided in the property (accept these were used items but servicable) and had placed on the balcony for the 12 month tenancy as well as receiving complaints from the neighbours and damaging the items beyond reasonable use after being left outside for the property - declined.

The tenant left the property in a lot worse condition than when they moved into the property and despite the landlord using a commercial cleaner and himself every penny of this was declined.

As well as various damage to paintwork and wallpaper the tenant has removed all curtains and poles from both bedrooms, lounge and kitchen. They also removed ladders and other landlord possessions in property used for maintenance to make good tenant damage to a property.

Appreciate this is probably fairly average landlord experience these days but given the landlord takes some comfort that their property has a modest deposit in place to protect you, just think carefully what you think they will pay out on.

There are various other areas of complaint they have not responded to and accept that put based on the complaint areas they initially had.

Note they have paid c£200 towards the claim but after paying £250 for an inventory and £50 to submit the claim despite providing various items of photo and letter evidence they tend to look the other way and overall nothing from the claim after fees. After submitting a further complaint and some six months after the initial claim / complaint was raised have received an additional £50 for poor complaint handling from them.