Great from start to finish, everything has been clear and well explained from the moment I entered the contract, strong communication throughout tenancy. Jason who I spoke with on the phone delivere... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really positive experience with Guarantor+. I called with a fairly complicated situation two tenants on one tenancy, both needing a guarantor and Lewis took the time to walk me through every part of... Mehr ansehen
William, from the Zero Deposit team was really helpful with regards to helping me raise a claim against my former tenants. I did however encounter difficulties in trying to reach the company by phone... Mehr ansehen
I tried to call yesterday the whole day and I was kept on the call for almost 3hrs. I was number one for a long time without getting through. But today I called exactly at 9am and my call was number o... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Free up your cash by buying a Zero Deposit Guarantee instead of paying a costly deposit.
Kontaktinformationen
Bessemer Drive, SG1 2DX, Stevenage, Vereinigtes Königreich
- 0333 200 2541
- help@zerodeposit.com
- zerodeposit.com
4,5
Hervorragend
6628 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic advice from kind and friendly…
Fantastic advice from kind and friendly staff member.
18. Juni 2026
Bewertung ohne vorherige Einladung
No way of submitting and agreeing…
No way of submitting and agreeing ‘before’ pictures pre tenancy. Tennant caused huge damage. We had photographic evidece of everything. No compensation at all despite all the photographic evidence and professional quotes for repairs which needed to be done. Wanted a specific format of audit, but this not asked for at start of scheme/ twnnancy.
Have new tennants now thankfully who are respecting the house but I would never consider using this scheme again and would reccomend all landlords avoid.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zero Deposit
Good afternoon,
Thank you for your review.
Unfortunately you haven't left enough information for me to investigate the exact situation to see what has happened, however typically as part of our claim process we do give you the opportunity to upload check in and check out photos which are then used as part of the claims assessment.
Please contact us on 0333 200 2541 or claims@zerodeposit.com and we will be more than happy to review the situation for you.
Kind regards,
Zero Deposit
I called Zero deposit for a refund and…
I called Zero deposit for a refund and they processed it in the time they promised. Thank you for a great work
30. Mai 2026
Service is very quick and professional
30. Mai 2026
Swift and Speedy Zero Deposit
We had a good experience with our agent and found Zero Deposit amazing.
They totally made the whole process of renting very ease to understand and simple.
We are very happy with the place we are now in.
I would definitely recommend Zero Deposit.
16. September 2025
The agent was great and helpful.
15. Juni 2026
Bewertung ohne vorherige Einladung
Very affordable and easy to understand…
Very affordable and easy to understand and also release instant financial burden
30. Mai 2026
everything went perfectly
29. Mai 2026
Not to clever with new technology so…
Not to clever with new technology so was easy to understand
12. Juni 2026
Really easy and quick way to navigate…
Really easy and quick way to navigate the website and information. I have had a easy process with them I would recommend
9. Juni 2026
Bewertung ohne vorherige Einladung
Good service
27. Mai 2026
If there was a zero that would have…
If there was a zero that would have been my choice … zero deposit is a cunning deception… you have to pay a fee to have the zero deposit, which is not actually zero deposit if it costs you £££ …
It’s a load of rubbish and it’s unethical…
( Too the responder ) Please don’t reply with your technical jargon to defend your argument
Don’t waste your time
Update …… who even are you people ? Why do we even need you guys to get involved in our business ? We have not requested your services! We don’t want your deceptive concepts …
We don’t want to pay for a zero deposit option …. We just want zero deposit without paying you guys to facilitate it !!!
27. Mai 2026
Antwort von Zero Deposit
Good afternoon,
Thank you for your review.
We're sorry if there was any confusion when you signed up. To clarify, when you sign up with us you are purchasing a guarantee instead of putting down a traditional deposit. The guarantee is significantly less money than a deposit would be, and this is explained in the terms and conditions.
If you'd like to discuss alternative options, please contact our customer service team on 033 3200 2541 and they'll be happy to help.
Kind regards
Zero Deposit
Very helpful and hassle free
5. Juni 2026
Bewertung ohne vorherige Einladung
Was an easy process
Was an easy process and took the added pressure off during the process.
10. Juni 2026
The experience has been highly positive…
The experience has been highly positive and more straightforward than initially anticipated.
10. Juni 2026
My call was answered quickly and my…
My call was answered quickly and my query met with efficiency and kindness. Thank you.
12. Juni 2026
Bewertung ohne vorherige Einladung
They should ensure they have Inventory…
They should ensure they have Inventory check in when tenants move in,Carry out check in inventory with tenants to ensure inventory check in accuracy and correctness immediately tenants move in. Use that check in inventory to access at the end of tenancy period.
27. Mai 2026
Antwort von Zero Deposit
Good afternoon,
Thank you for your review.
Looking at your case, I can see that there were a check in and check out report undertaken by the letting agent, which were sent to yourself as part of the claim process.
That being said, while it is advisable that both documents be undertaken with the tenant present, I would advise speaking to your letting agent about this moving forward as this would fall outside of our remit here at Zero Deposit.
Kind regards,
Zero Deposit
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