Yanis is amazing at what he does. Always happy and chatty as-well as doing a great job on the appliances he comes to fix. Thank you 😁

Janis attended as per the prebooked appointed time and replaced the broken door hinges in 15 mins without any problems.
Excellant service as always.

The repair of my washing machine was done very quickly and by a very polite and professional engineer .

Very good engineer for dishwasher , explained to me very well, well experienced and polite. Thankyou

Very nice man very friendly and done what he said he was going to do

The engineer was fantastic a really lovely gentleman who was polite and helpful and fixed the problem

Jay was polite, respectful and resolved my issue with the minimum of fuss.

Bee was greatly helpful on 2 occasions. The service I received was amazing and not complicated at all . Bee is definitely an asset to your company

Thanks again
Beverley

Bee was very helpful

From the first interaction with Zest I have found their service to very prompt, professional, and efficient.
The repair technicians that visited and conducted diagnosis and repairers were also prompt, and professional.
I would definitely recommend Zest as a domestic appliance insurance company! 10 out of 10!

Bee the customer assistant was very helpful in running through some fault finding questions & to flag to operations to book an engineer for repair. Great work Bee & hoping the repair is efficiently carried out as the service I received today

Only interested in your automatic renewals but not speaking with the customers or providing any service whatsoever! They keep hiking annual premiums and just tell you it will be automatically renewed - have just received an email to say it's going up 20%! No phone number available to reach them from overseas, 3 emails sent to helpdesk (their only other way of contact apart from 0800 number) are ignored, despite auto-email advising they'd be in touch in 24 hours. Absolutely appalling! Would not recommend this company to anyone!

Haven't put a wash load on yet to test but new parts fitted today which should eradicate the problem we were having with the function of our washing machine.

Janis was very helpful. Great service no problems at all

This is first claim I've made with Zest.the gentlemen I rang was very friendly and helpful and arranged for my dishwasher to be repaired. I would recommend Zest to family and friends for their appliances.

They successfully sorted out the problem that triggered my claim.

I am writing to express my extreme disappointment with both an employee's conduct and the company's lack of response. I was targeted by offensive and derogatory comments on social media by an individual clearly representing this firm.

I formally reported this incident, but it seems the management is choosing to ignore it. I have clear evidence of the employee operating branded company vehicles, which I am prepared to share on public platforms since my direct email regarding this matter has not been properly addressed.

It is unacceptable for a professional business to tolerate such behavior and then fail to provide any accountability when notified. I cannot recommend 'Zest' to anyone who values professional ethics.

UPDATE:
I strongly disagree with the company's attempt to dismiss this as a "private matter." While the social media account may be private, the individual was operating a branded Zest company vehicle while engaging in this conduct.

When an employee uses company assets and branded equipment, they are a representative of your business. By ignoring this, Zest is essentially stating that it is acceptable for their representatives to use company-branded vehicles while publicly harassing others and attacking small businesses.

I have clear photographic evidence of the employee, the branded vehicle, and the offensive comments. If Zest truly takes "professionalism and integrity" seriously, they would take accountability for how their brand is being represented on the road and in public, instead of hiding behind digital privacy settings.