Chi chi helped me book some repairs today and made it very simple and I would recommend this company to everyone thankyou

Spoke to Bee, she was very helpful and polite. She booked an engineer to check my washer dryer straight away. I am very pleased with Bee.

Perfect insurance cover for my kitchen appliances. Fast repair no problems so far .

Where do I begin!
Previous repair to fridge freezer by zest resulted in over gassing appliance and damaged brand new compressor.
When called to report fault, told that repairs aren’t arranged within 24hrs like their advertising and FAQ. But that they will go out to a 3rd party to book an appointment in that time. Expect to wait 2 weeks. Then parts ordered and repair booked, cancelled same morning as due. Told to rebook week later. Argued with them and finally arranged replacement due to the nightmare service. This arrives 1 week later (now 3 weeks without fridge freezer). Installed and left to run for 36hrs, appliance is WARM and isn’t working! After already being installed into cabinets.

Rang zest only to be told no you need to contact the supplier (hotpoint) who are shut and I will be waiting until next week to contact them. 4 weeks without fridge freezer now, living on ice boxes.

Utter waste of time and money! Terrible customer service and misleading advertising. Zest please contact me for formal complaint and compensation

Mrs Bee
It is wonderful in her work

Customer Services department has the best 👌 services because she work there
💯

The appointment was easy to arrange. The engineer arrived promptly, was very pleasant, and did an excellent job. She also provided useful tips about appliance maintenance.

Dave who attended my property was very polite and helpful,job was done with ease ,it's a shame that the whole of zest didn't work In the same way ,I have been with them many years and this is the worst service from zest (not engineer) I have ever seen .

Hi the repair took a few months with the first visit on 31st March. It took 4 engineer visits to complete the repair. It was not good enough And took multiple visits

My engineer came before he was scheduled.had a look at the dishwasher opened it .fixed it super fast .he was a amazing professional.i would give him 5star rating.

Engineer arrived on time and dealt with the problem efficiently/professionaly. Friendly attitude of engineer much appreciated.

zest is always helpful and does there best to help customers

For the second time this year, I have been waiting for more than 2 weeks for a repair to my oven. You are quick enough to take my money but not providing the service i expect and am promised.

I did the appt booking online .. Very straightforward.. Was kept informed what was happening... Engineer kept in touch regarding times etc.. Fixed my cooker in about 15mins.. Great service throughout.

Patrick was excellent. He was polite and formal. Thank you Patrick.

My experience with zest hasn’t been the greatest. The responce time is not as quick as i had hoped. However the service provided by their agent Bee was superb! She was extremely professional and empathetic. She solved an issue which took other agents over a week to even respond to. By far one of the best customer service agents i have spoke to in Zest. The rest could do with some training from Bee!

Patrick came to repair my tumble dryer today he was polite and very punctual.He repaired the dryer which I was very pleased about.Overall a very good service

I’ve been with Zest for years. I believe they used to be an insurance company registered with the FSA, but have now become a “service provider” and are now unregulated. The result being, they now do everything they can to squirm out of paying up properly. I had to pay £250 to replace a fridge freezer that cost £450 less than the one it replaced. They also refused to cover a broken induction hob as it was made of glass/ceramic. I suggest that their high ratings are more from historic, insurance company era, as I used to really rate them but am now planning to move to another provider.

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Edit after Zest reply.

Yes, as I said, you were (past tense) a really good company, and I was (also past tense) a real brand advocate.

It’s not only the lack of cover for the hob that’s my issue, it’s the fact you didn’t consider a plumbed in ice and water dispenser to be a “key feature” when my American fridge freezer needed replacing, and I ended up having to pay around £250 contribution to a fridge that was about £450 less than the one it was replacing.

I stand by my initial statement, that the change of company type and associated terms and conditions have not been positive in any way from a customer perspective. I’ve found the attitude of staff has taken a downturn too.

Patrick was very helpful and very professional set our minds at rest concerning our boiler

The engineer come and sorted the issue very quickly. I was happy with the result.

Chichi i spoke to was very polite, she knows whats she is doing. She understood me very well i am so happy with her service. Thank you very much for everything.