Zzoomm Full Fibre broadband Bewertungen 

Every question I asked was answered fully and my new 12 month contract was sorted within the same call. Great customer service from James.

I had an enquiry that I needed sorting out. I rang in and didn`t have to wait long before Jessica answered sorted my question out very quickly, thanks very much,Kevin.

The agent JENNY demonstrated excellent communication skills and professionalism throughout the call. Jenny clearly explained the broadband contract renewal options, highlighted the benefits of renewing, and ensured I understood the terms and conditions. The agent handled the conversation confidently, addressed my queries effectively, and maintained a friendly and helpful approach. Great job in building customer confidence and successfully supporting the broadband contract renewal.

Valerie was very proactive and offered the solution to my issue

Excellent customer service from Raff. My email was answered within just a few minutes and was resolved.

I like Zzoomm because they are responsible for the actual network infrastructure - its their kit. So if there are any issues, you deal with a single company.

BT have in the past made me wait days for Openreach to actually fix the problem. Zzoom's competitor in our street CityFibre don't deal directly with the public so anyone using their services are also dealt with at arm's length.

Signed up in June this year to full fiber, TV and phone, not had any issues what so ever, my speed is unreal, I was with my previous provider for about 3 or 4 years and my speeds had dropped to no more than 5mbps and that wasn't what I was paying for. Found zzoomm online and thought I'd give them a go as the reviews were good now I get well over 200mbps 😁. I Had a joining offer when I signed up and it hadn't arrived when I expected it to. Contacted customer service via email and had a response to my query within minutes. Sujit gave me a date as to when to expect it. It arrived exactly when I was told it would. Super happy customer

I was offered a very competitive deal with Zzoomm so I renewed my contract with them. The matter was dealt with very speedily by Mara who kept me informed of my renewal status. I am happy I don't have to do anything now for 24 months!

The guys who fitted to internet were very efficient and set up the phones and laptop for me. Rang customer services when the phone still hadn't come back on by late afternoon, who were equally helpful. All fine now.

I rang today to talk about my contract renewal price. Jenny was an absolute joy to speak with, she was engaging, genuinely interested in how she could help and managed to secure me as a customer for another 24 months. If you had a call centre full of Jenny then you would absolutely excel in service. Thank you for brightening up my Friday

I spoke to Riz who explained everthing to me, he was very informative

Is was easy to get in touch with an assistant.
Very helpful
Understood my circumstances
Agree to a a new contract

Excellent, phone to renew my contract, very happy with better deal I got 😁, james was wonderful and so helpful and made soon I understand everything thank you 😁

I’m an existing customer and would not recommend this company. Just had a very bad call with Khaled in the customer care team. Refused to put me through to a manager and hung up. Stay clear of this company.

Quick and painless contract renewal, same price, better speeds and took minutes.
Riz was a really helpful customer service advisor who made this quick, easy and no fuss.
Would recommend zzoomm to anyone looking for a better and cheaper fibre provider.

I have had a really frustrating time was going to go with Giff Gaff for internet but got offered a really good deal to stay with Befibre so I canx Giff Gaff but they have been horrendous not canx it this morning they cut me off but my knight in shining armour who has been in contact with me throughout this time called me sorted it all out and got my internet back on I cannot thank her enough she is a credit to your company Alexandra in Loyalty team thank you

Found dealing with zoom over the phone easy and clear. Answered my questions and gave me time to understand and clarify any issues.

Jewel was absolutely amazing. Couldn’t help me enough. I’m truly thankful I had such a great experience with her. Thank you again.

Riz was very polite and helpful.
He helped with my query in an efficient manner.

Valerie was very helpful and calm with me as I have no idea about technology. She solved the problem quickly and professionally. Very well done.

Colin. J and Matt .N

Very friendly and helpful.
Quick installation and he was very knowledgeable.