Our broadband went down, called Zzoom rech support and spoke with James. He was great and talked us through all the reset procedures while explaining why we were doing them. Very polite and helpful. T... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Riz is very professional and well spoken. Let's people finish talking before speaking which is not something many customer service agents do. He was able to keep me on my currently deal for another 12... Mehr ansehen
Unternehmen hat geantwortet
I had an engineer visit today from Colin J. regarding recurring broadband service issues. I've been having trouble for weeks and, even though everything tested fine when he checked the line, Colin w... Mehr ansehen
Unternehmen hat geantwortet
Excellent Customer Service from Colin J (Zzoomm engineer) Our fibre broadband stopped working with red lights on the router and the ONT Fibre box on the wall Zzoomm scheduled an engineer to visit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Kontaktinformationen
Fountain House, John Smith Drive, OX4 2JY, Oxford, Vereinigtes Königreich
- 03333119909
- help@zzoomm.com
- zzoomm.com
4,7
Hervorragend
10 835 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
DONNA -customer service
DONNA -
resolved the issue but gave the wrong address in the email to check the Wi-Fi channel your router.so not full5 star. but 4 star.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Donna,
Thank you for your feedback. We’re glad that Donna was able to resolve your issue. However, we’re sorry that the email contained the wrong address for checking your router’s Wi-Fi channel.
We appreciate you bringing this to our attention and apologise for the inconvenience. Your feedback helps us improve our customer service.
Zzoomm Customer Care
Valerie was patient
Valerie was patient, knowledgeable and solved the problem
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Wendy,
Thank you for the 5* review.
We will tell Valerie about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Khaled was efficient and helpful.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for the 5* review.
We will tell Khaled about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Genuine customer relationship
Having experienced a difficult time with my current broadband provider, in particular with communication issues, it was refreshing to speak with Neil Morris at ZZOOMM.
He was able to resolve my issues and convince me of his companies professionalisation and personal relationships with customers.
I agreed a contract and look forward his words coming true (although hope I do not need contact!)
Terry
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Terry,
Thank you for the 5* review.
We will tell Neil about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Antwort von Zzoomm Full Fibre broadband
Hello Barbara,
Thank you for your 5* review. We appreciate the feedback.
Zzoomm Customer Care
Explained the problem and was polite
Explained the problem and was polite
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Barbara,
Thank you for your 5* review. We appreciate the feedback.
Zzoomm Customer Care
Great customer service from Khaleb…
Great customer service from Khaleb today. Keep up the good work 👏
24. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hello Paul,
Thank you for the 5* review.
We will tell Khaleb about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Excellent Customer Service
Thank you very much to Valerie and Zzoomm for helping with the resetting of my device, I had been down for two days, having tried on several occasions without any success to reconnect I telephoned the Zzoomm customer service. Valerie was a great help and very understanding, as I tried to explain the problem that I was having, not being very technically minded it was all explained very well by Valerie, I am very grateful for the help.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Liam,
Thank you for the 5* review.
We will tell Valerie about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Awful rude disrespectful customer service
Awful, rude, ignorant customer service.
Tried to get clear answers about being billed double and why this happened. Was treated very poorly with very vague response and refusal to answer questions and not giving me a chance to ask questions. Then they hung up.
Will be moving provider. Awful business attitude
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Dunc,
We're sorry to hear about your experience and the frustration caused by the billing concerns and the service you received. We understand how important it is to receive clear answers and be treated with courtesy and respect.
We'd appreciate the opportunity to investigate this further, so we've sent you a request for some additional information to help us look into your concerns.
Zzoomm Customer Care
Really helpful and fixed quickly
Really helpful and fixed quickly, thanks to KHALED! :)
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi there!
Thank you for the 5* review.
We will tell Khaled about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Joy was amazing we had lost connection…
Joy was amazing we had lost connection in the uk due to extreme weather - joy had us back up and running in no time
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Susan,
Thank you for the 5* review.
We will tell Joy about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Kalid was great help and straight to…
Kalid was great help and straight to what I needed. All round great service
24. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hello Thomas,
Thank you for the 5* review.
We will tell Kalid about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Joy from customer service was very kind…
Joy from customer service was very kind and helpful and patient with me as I was struggling to understand a few things!
Thank you Joy
Much appreciated
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Cidalia,
Thank you for the 5* review.
We will tell Joy about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Great customer service
I had a query with my account and contacted Zzoomm by email on a Saturday morning. Within an hour, Azhar had responded to me and confirmed that everything was sorted. I was very impressed with the level of customer service.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello Caroline
Thank you for the 5* review!
We appreciate the feedback for Azhar and will ensure we pass this on to him
Zzoomm Customer Care
Valerie the lady I spoke to couldn't be…
Valerie the lady I spoke to couldn't be more helpful and situation dealt with
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hello
Thank you for the 5* review!
We appreciate the feedback given for Valerie
Zzoomm Customer Care
Don't have it
So far the installation appointment was cancelled by yourselves, then you rearranged at an inconvenient time, so I rearranged it, the representative came at the time I'd said was inconvenient and I was just heading out and then I didn't hear anything from you until I tried again on a friend's recommendation and received an email wanting to confirm my new appointment saying I was the one who cancelled!
When a representative did finally come to install it, he was very pleasant and polite but due to no fault of his own was unable to install it.
EDIT (after Zzoom reply) The matter has not been resolved and I am waiting for someone to get in touch about installation)
20. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hello Natalie
Sorry you have suffered issues with your installation. I can see all as been resolved now, we thank you for the feedback given
Zzoomm Customer Service
Mara was quick to respond to my…
Mara was quick to respond to my questions and requests. The outcome and prices were very satisfactory. Thank you Mara for your professionalism.
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Steve
Thank you for the 5* review!
We appreciate the feedback
Zzoomm Customer Care
Not recommended is if you have cctv
They have made an installation for my internet at home, and from that day, CCTV I cannot view on my phone. I have made 100 calls, and nothing is done ?
20. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hi
We're very sorry to hear about your experience and for the difficulties you've experienced when contacting our team.
We can see a ticket has been raised to assist you and the team will be in touch
Yet again Khalid has been exceptional…
Yet again Khalid has been exceptional from the support team in helping me with my issue.
Always a speedy resolution.
24. Oktober 2026
Antwort von Zzoomm Full Fibre broadband
Hello Matt
Thank you for the 5* review!
It's great to hear that Khalid was exceptional. We will pass this on to him
Zzoomm Customer Care
Jenny was really helpful and friendly
Jenny was really helpful and friendly
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Zzoomm Full Fibre broadband
Hi Ruth
Thank you for the 5* review!
It's great to hear that Jenny was helpful and friendly
Zzoomm Customer Care
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