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Au Pair USA by InterExchange Bewertungen 

542
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

The LC changes too much. Finally when we got one that stuck around, she was incredibly rude to the host parents and uniquely unhelpful to the au pair. The onus is on the host parents (most commonly th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

All the processes, before the match and after they are always open to help and even remind you if there’s something missing or that they can improve in your experience. They make sure you’re enjoying... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Your support has been amazing. You guided me every step of the way, from leaving my home in Japan to arriving safely at my host family’s home. It gave me so much peace of mind, and I’m truly gratefu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Everything, from the very start until I was in my host families home I was amazed with au pair usa by interexchange! I cannot stop sharing my experience especially my NY expercience!!Amber was just th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kinderbetreuungsagentur
  2. Non-Profit-Organisation

Vom Unternehmen geschrieben

Au Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support! We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world. Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

542 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 55 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(542)

94 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

I had a very good experience with the agency

I had a very good experience with the agency, they are so patient with me asking questions they answer all questions and also they are so kind and friendly.

10. Oktober 2025
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Antwort von Au Pair USA by InterExchange

Your kind words mean the world to us! We believe that great support starts with answering every question, no matter how small. Our team is genuinely here for you, and your peace of mind throughout the program is our priority. Thank you for trusting Au Pair USA, and we're grateful to have been part of your experience!

Bewertet mit 5 von 5 Sternen

Special Experiences Beyond Japan

Because I can experience many things that I couldn’t do in Japan — such as attending school events like night movies, having meals and going out with my host family, and learning about parenting in another country.

8. Oktober 2025
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Antwort von Au Pair USA by InterExchange

We're so happy you got to immerse yourself in authentic family and community experiences that will stay with you forever. Thank you for embracing it so fully!

Bewertet mit 5 von 5 Sternen

Honestly the best agency

Honestly the best agency. AupairUSA cares so much about your wellbeing, they follow-up, call, send cute birthday wishes without being told. I’m sticking with them all the way. The agency has no hidden costs and no discrepancies. I am having my best time!

10. Oktober 2025
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Antwort von Au Pair USA by InterExchange

Thank you so much for sharing! We believe in genuine care. The kind that shows up in follow-ups, birthday wishes, and transparent dealings. We're so honored you've chosen to continue with us, and we can't wait to support your next adventure. Thank you for being such a valued part of our Au Pair USA family!

Bewertet mit 4 von 5 Sternen

GREAT EXPERIENCE

All information is good for au pairs. And workers do their best to get any essential information before of the arrival date.

Just it will be necessary clarify the second year extention cause the au pair just can stay on USA, and they can not leave dring this second year.

7. Oktober 2025
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Antwort von Au Pair USA by InterExchange

Thank you for sharing, Susana. We're so pleased you had a great experience.

Bewertet mit 5 von 5 Sternen

Jane was a fabulous au pair

Jane was a fabulous au pair. She learned quickly and was responsible and respectful. Jill is a wonderful LCC. She is available and helps if there are any issues along the way.

3. Oktober 2025
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Antwort von Au Pair USA by InterExchange

Thank you so much for this wonderful feedback! We're delighted that Jane has been such a fantastic addition to your family and that Jill has been the supportive resource you needed. This is exactly the kind of match we strive for, great au pairs paired with families and Local Coordinator support that truly works. We appreciate your kind words!

Bewertet mit 5 von 5 Sternen

Great experience

They always helped me during all my process.

1. Oktober 2025
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Antwort von Au Pair USA by InterExchange

Thank you for choosing Au Pair USA, and we wish you all the best as you continue this incredible experience!

Bewertet mit 3 von 5 Sternen

Good experience though feels like a lot of work

We’ve had a very positive experience so far and love our au pair who just arrived. However, the set up in the initial weeks has been more involved than we excepted. We have had an inordinate amount of back and forth with our local coordinator in attempting to schedule a home visit. They do not seem flexible to account for our work schedules and our child care needs, particularly during the first weeks when our au pair is here and cannot yet take care of the children independently. It would be helpful for the agency and coordinator to be more understanding that working parents have limited availability during the work week and to try to accommodate visits at alternative times such as weekend or evenings. I’m really glad our au pair is here, but right now it just feels like a lot of work communicating with the agency and getting her set up. This was more involved than we anticipated.

16. September 2025
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Antwort von Au Pair USA by InterExchange

Thank you for sharing your feedback. We're thrilled your au pair arrival went well! We hear you on the scheduling challenges during those early weeks. We'll take your suggestion about offering weekend and evening home visit options to better work around working parents' schedules. We appreciate your patience as your family settles in together.

Bewertet mit 5 von 5 Sternen

Everything was perfect, from the beginning.

The atention was perfect, the service, the preparation that every person from the team has, couldn’t have asked for a better agency, forever thankful with you guys.

10. September 2025
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Antwort von Au Pair USA by InterExchange

We're deeply grateful for your kind words and honored to have been part of your journey. Your appreciation means everything to our team! Thank you so much!

Bewertet mit 4 von 5 Sternen

Au Pair USA by InterExchange is a great because they help you with everything and don't let yiu alone

Au Pair USA by InterExchange is a great organization. They help you with everything, and you always have someone to ask if you don't know something or need help. They are super friendly and want the best for you and the host family.

4. September 2025
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Antwort von Au Pair USA by InterExchange

Thank you for the kind words! Supporting both au pairs and host families is what we're all about. We're so glad you felt that care and support throughout your experience!

Bewertet mit 5 von 5 Sternen

The help you gave me in my process was…

The help you gave me in my process was super good, they were always aware of me

5. September 2025
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Antwort von Au Pair USA by InterExchange

Thank you! We're committed to being present and attentive throughout your journey. We're glad we could support you every step of the way!

Bewertet mit 5 von 5 Sternen

The company is doing great

The company is doing great! From my experience I always have answers to my questions, whenever I want to get in touch with the company they answer back and sometimes they actually check on me just because, which is good because they make me feel protected somehow

5. September 2025
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Antwort von Au Pair USA by InterExchange

Thank you for the wonderful feedback! We believe genuine care means being there for our au pairs, answering your questions and checking in because your wellbeing truly matters to us. We're honored you feel supported!

Bewertet mit 5 von 5 Sternen

My Local Coordinator has been extremely…

My Local Coordinator has been extremely supportive during my rematch process. I recommend the agency because they are always willing to help and ensure that au pairs are settled in well.

26. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Au Pair USA by InterExchange

Thank you for the kind words! We're so glad your Local Coordinator was there for you through rematch. Ensuring our au pairs are truly settled and supported is at the heart of what we do. We appreciate your recommendation!

Bewertet mit 5 von 5 Sternen

I had a wonderful experience

I had a wonderful experience, the communication was 10/10 you made my whole experience easy

29. August 2025
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Antwort von Au Pair USA by InterExchange

Thank you so much! Clear communication and making your journey seamless are what we're here for. We're thrilled you had such a wonderful experience with us!

Bewertet mit 1 von 5 Sternen

Poorly structured program

Poorly structured program, which provides unqualified individuals, who are dangerous to children.
I found glass cup in my child's bed two nights ago after au pair put him to sleep. Many things of that nature. All comments and requests regarding household ignored.
Au pair didn't like my rules, lied to her agency about being mistreated, and left without warning.
As she walked out, my child was traumatized that she was saying bad things about me over the phone to her agency in front of him.
Apparently, this was ongoing for several days.
She was disrespectful, demanding. The agency wasn't supporting me and my needs at all.

21. August 2025
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Antwort von Au Pair USA by InterExchange

Thank you for your feedback. We are concerned to hear about your experience. The safety and well-being of the children in our program are our highest priority. We have clear guidelines regarding compliance conduct and expectations, and we will be reviewing the details of this situation to determine how to improve.
We encourage all our host families to contact our support team immediately and meet in person to address the concerns. This allows us to mediate and address concerns promptly to ensure a positive experience for everyone involved.

Bewertet mit 5 von 5 Sternen

I felt very comfortable

I felt very comfortable. The agency support me a lot! I'm glad to travel with Watar I'm very very happy I love the family I love all!

22. August 2025
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Antwort von Au Pair USA by InterExchange

Thank you for sharing! Enjoy the rest of your program.

Bewertet mit 5 von 5 Sternen

Fast process, support all times

My process was super fast. I have support at all times and they always solve my doubts.
In addition, my host family is super friendly, understanding and patient that has made my stay very good.

20. August 2025
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Antwort von Au Pair USA by InterExchange

Thanks for sharing, we're happy to hear you had all the support you needed!

Bewertet mit 5 von 5 Sternen

Well

Well, it's been 5 days since I arrived and so far everything is going very well, I spoke with LC, she gave me support, she was available to help me whenever I needed, my family is great, I'm having an excellent experience

20. August 2025
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Antwort von Au Pair USA by InterExchange

Great to hear! Have an amazing stay!

Bewertet mit 4 von 5 Sternen

Au Pair USA as an Au Pair Review

Good response rate via email to queries, a bit slow on the passport website. As much emphasis that is put on the profile on au pairs on passport should be applied to applications/passports of host families as well (this should be monitored so that they accordingly fill in every required information). A guide on activities to do with host children would be helpful. If in-person training could be implemented again instead of online training, it would be much more effective and better especially to form relationships with other au pairs. The time it takes to match with a host family is a bit too long when it comes to my individual case, I could only wish that there was a more bustling flow of host families.

Overall experience? They care, they put in the effort and I would recommend them.

12. August 2025
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Antwort von Au Pair USA by InterExchange

We appreciate your feedback! Thanks for your recommendation and for recognizing our team's care and effort.

Bewertet mit 5 von 5 Sternen

My experience

Before going to the US it was always easy and fast to call someone and to ask as many questions as I waned. Everyone was really nice. I found a great family. And when arriving, the LC takes really good care of you and you have a great way of meeting other Aupairs!

13. August 2025
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Antwort von Au Pair USA by InterExchange

Thank you for your wonderful review, Victoria! We're glad our team was accessible and helpful with all your questions before your departure.

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