I chose the 7" BeautySleep full-size mattress in a box as the easiest alternative to replace a very old, high quality innerspring mattress, and, after sleeping on it for 2 weeks, I am totally satisf... Mehr ansehen
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Das sagen Bewerter
Delivery was flawless. However, this is my 5th BeautyRest Black Hybrid purchase, and ar $4800, my most expensive. This version does not feel as Plush as the others by a long shot. Feels far more fi... Mehr ansehen
Unternehmen hat geantwortet
Good communication on delivery date and time. The gents who picked up the old mattress and brought the new mattress into the house were on time, had good communication skills, and were freindly. The... Mehr ansehen
Beautyrest should stop using RXO delivery to deliver their mattress. This company changed the delivery date 4 times. They are unaccountable and do not return calls that they committed on. All they do... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Kontaktinformationen
2451 Industry Ave, 30360, Doraville, Vereinigte Staaten
- 1-877-298-4955
- beautyrest.com
3,6
Akzeptabel
169 Bewertungen
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Beautyrest has the best customer…
Beautyrest has the best customer service I have ever experienced.
8. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest experience. We truly value our customers' feedback. We are very sorry to hear about your delivery experience. If your mattress has not been delivered yet and it has passed the delivery date, we encourage you to reach out to Beautyrest directly so that we can look into this issue for you and potentially escalate your concerns to our management team. In the meantime, if you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
The shipping company used is horrible
The shipping company used is horrible! I had to cancel my purchase because they lied about delivery times and dates over and over again.
30. Juni 2026
Antwort von Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback. We are very sorry to hear about your shipping and delivery experience. We encourage you to reach out to Beautyrest directly so that we can look into this issue for you and potentially escalate your concerns to our management team so that this does not happen in the future. In the meantime, if you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Professional & courteous people.
11. Juli 2026
Good communication on delivery date and…
Good communication on delivery date and time. The gents who picked up the old mattress and brought the new mattress into the house were on time, had good communication skills, and were freindly. They were also very strong and careful when they brought the mattress into the house.
21. Juli 2026
Antwort von Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback. We are very sorry to hear about your delivery experience. If your mattress has not been delivered, we encourage you to reach out to Beautyrest directly so that we can look into this issue for you and potentially escalate your concerns to our management team so that this does not happen in the future. In the meantime, if you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Absolutely HORRIBLE shipping
Absolutely HORRIBLE shipping. Scheduled a day to take off work and be home to receive the mattresses I ordered. The delivery window goes by with no mattresses and two hours later I get a text that they won’t be delivered that day. Schedule a new day and take another day off work. Wait around all day again only to have them cancel the order after the window closes. I had to spend hours on the phone with Beautyrest and RXO to get them to realize they messed up and get my mattresses delivered later that night. Will NEVER buy from Beautyrest again.
20. Juli 2026
Antwort von Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback. We are very sorry to hear about your experience, but we are glad to hear that your mattress was ultimately delivered. We will escalate your concerns and your experience to our management team so that something like this does not happen in the future. In the meantime, if you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Mattress arrived damaged and I can’t…
Mattress arrived damaged and I can’t get anyone to help. I have already reached out to Beautyrest directly multiple times :(
6. Juli 2026
Antwort von Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback. We are very sorry to hear about your experience. We encourage you to reach out to Beautyrest directly so that we can look into this issue for you and potentially escalate your concerns to our management team. In the meantime, if you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Poor Delivery follow through
I ordered a Beautyrest Black Hybrid Series Three XCS Medium directly from Beautyrest.com on June 19, 2026, spending over $4,000 on what I expected to be a premium purchasing experience.
At checkout, free white-glove delivery and mattress pickup were advertised. The earliest available delivery date was July 17, which I accepted.
On July 17, after receiving no delivery confirmation or delivery window, I called customer service and was shocked to learn that my delivery had essentially been canceled because I live more than 300 miles from the warehouse. I was then informed that deliveries to my area only occur once every three weeks and that the next available date would not be until August 14—nearly two months after placing my order.
What is most frustrating is that my address was known at the time of purchase. If my location presented a delivery issue, this should have been disclosed before accepting my order and scheduling a delivery date.
I have contacted both Beautyrest and their delivery provider RXO, and neither company has been willing to provide a meaningful solution or guarantee that the August 14 delivery will actually happen.
For a mattress costing over $4,000, I expected much better communication and customer service. At this point, I have little confidence that my mattress will arrive as promised.
Pros: Ordering process was easy.
Cons: Poor communication, canceled delivery without notice, excessive delays, and lack of accountability between Beautyrest and RXO.
I hope someone from Beautyrest reaches out to make this right.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Black Hybrid Series Three XCS Medium. Your feedback is valuable to us. We are sorry to hear about your experience. Our RXO deliveries are mandated by the availability they have for further deliveries. We apologize that you were not made aware of this at the time of purchase. However, if the delivery date is too far in the future for you, we understand, and we encourage you to reach out to your retailer to begin the cancellation process. That way, you can work toward getting a mattress more suited to your availability. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
If I could it is a 1/5 of a star I…
If I could it is a 1/5 of a star I would.
Purchased the Black Signature. Most uncomfortable mattress I have ever laid on. Could feel all the little top coil springs. After a week, I couldn't take it anymore, we exchanged it for a Black Hotel.
In less than one year, the mattress springs began wearing out and some springs bent sideways and the mattress sags.
Beautyrest used to be a quality brand. Not anymore. Tried dealing with customer service about the warranty. Easier to get blood out of a stone. After several phone calls, I have finally gave up. The mattress to going to the dump. I do not recommend this brand.
LOL! Typical automated generic response from Beautyrest. If it was an actual person that read my comment, they would have noted that I have already made several phone calls to no avail.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Black Mattress. Your feedback is valuable to us. We are very sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to escalate your warranty claim to their management team. That way, if approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Terrible mattress for such a high…
Terrible mattress for such a high priced one. After a few months it developed dips and depressed areas in the mattress. I contacted the outlet where I purchase it and Beautyrest's response was basically that they are not responsible for my comfort! So instead of having back, hip and neck pain, I sleep in a chair or on my couch until I can afford a decent mattress!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed dips and depressions, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
The sides of the bed is not reinforced
The sides of the bed is not reinforced. My bed is dented down on the left side because I tend to gravitate to the edge of the bed. The bed sleeps good but the dented situation makes the experience not good. I paid over $4000 for my mattress and because of this issue, I'll need another mattress soon but can't afford.
1. Oktober 2025
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed dents, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get more of the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Great bed I slept very well at night…
Great bed I slept very well at night and my bed came on time to my house
11. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest product. Your feedback is valuable to us. We are sorry to hear that our product did not meet your sleep needs. If you are still within your Sleep Trial period, we encourage you to reach out to Beautyrest directly to begin the return/exchange process. That way, you can work toward getting a product better suited to your sleep needs and start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Everything went wrong
Everything went wrong.
1. Never received a shipping notification, package could've been stolen.
2. Twin size hybrid mattress that i received was too short in length from what it's advertised on the box and website. Had to take pictures and send a video to prove that it was defective. Total waste of time.
3. Return service was a mess, twice had to schedule a pickup, and twice I was cancelled. Had to finally call them, they claimed some sort of ticket issue. Whatever.
4. Conclusion: hard working people out there,in these busy times that we're living,looking to buy a new mattress, save yourselves the headache and stress. Look elsewhere.
21. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress and experience. Your feedback is valuable to us. We are sorry to hear about your experience, but we are happy to hear that you were eventually able to return your mattress and receive a refund. We hope you are able to work toward getting a mattress more suited to your sleep needs so that you can start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Poor representation
The representative that I spoke with, on the phone, lied about the price and would not honor the price he quoted me when I placed my order. He went on to say that he tried to give me the price he quoted, but when he went to enter it, the system would not allow him to give me the price he quoted. A real bait and switch
4. November 2025
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest experience. Your feedback is valuable to us. We are very sorry to hear about your experience. We will pass along your feedback to our team so we can make sure everyone is on the same page about pricing and avoid this kind of issue in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Wonderful service!
The delivery drivers, Ramon & his assistant, were very courteous & careful with the delivery of my new Beauty rest Black mattress.
9. März 2026
No problem with delivery and the Worl
No problem with delivery and the World Class med firm appears to be a nice mattress. However I feel the springs in my side. I’ve tried a latex 2” egg topper without any luck, next a 7 zoned soft topper. It helped with the spring feel but it hurt my shoulders. I just purchased a 3” memory foam and it bottoms out so I feel the springs. I’m still in the window to return so unfortunately it will probably go back. I would keep if the spring thing didn’t happen . I weight 115 lbs if that helps.
7. Juni 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress springs are poking out prominently and you can feel them, your mattress may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Photos and information were requested…
Photos and information were requested and sibmitted of large wrinkle on mattress top. Beautyrest kept me informed as to exchange for a new mattress. Outstanding customer service, especially rep stating her name and USA state calling from.I was informed of day and time of delivery, which occurred as described. My husband and I have had time to determine opinion on new, different mattress. No wrinkle, but mattress sleeps hot, and too firm. Oh well, maybe it's our old bones and joints.
15. Dezember 2025
They were very knowledgeable Helping …
They were very knowledgeable Helping with my warranty claim it’s very easy Thank you very much
6. Juni 2026
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