I chose the 7" BeautySleep full-size mattress in a box as the easiest alternative to replace a very old, high quality innerspring mattress, and, after sleeping on it for 2 weeks, I am totally satisf... Mehr ansehen
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Das sagen Bewerter
Delivery was flawless. However, this is my 5th BeautyRest Black Hybrid purchase, and ar $4800, my most expensive. This version does not feel as Plush as the others by a long shot. Feels far more fi... Mehr ansehen
Unternehmen hat geantwortet
Good communication on delivery date and time. The gents who picked up the old mattress and brought the new mattress into the house were on time, had good communication skills, and were freindly. The... Mehr ansehen
Beautyrest should stop using RXO delivery to deliver their mattress. This company changed the delivery date 4 times. They are unaccountable and do not return calls that they committed on. All they do... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Kontaktinformationen
2451 Industry Ave, 30360, Doraville, Vereinigte Staaten
- 1-877-298-4955
- beautyrest.com
3,6
Akzeptabel
169 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quality product at a reasonable price
Quality product at a reasonable price. The delivery person was top notch and friendly.
12. Mai 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Horrible junk ask for a replacement and…
Horrible junk ask for a replacement and have to waste hours of time on sending pictures and have to prove I’m not a liar the bed sagging and junk and I didn’t ever hear back from customer service
20. März 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress and experience. Your feedback is valuable to us. We are sorry to hear about your experience. If your warranty claim has not been processed yet, we will get to it as quickly as possible. We respond to our warranty claims in the order that we receive them, so we apologize if you have not received a response quite yet. However, once we process your warranty claim, if approved, you may qualify for that replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Down alternative pillows
Ordered 2 down alternative pillows. Shipping was quick and pillows are great, so much better than the foam pillows. Took a little breaking in but pillows are perfect now
16. April 2026
Antwort von Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest Pillow. We truly value our customers' feedback and would love to learn more about your experience. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
I had a beauty rest pillow for years
I had a beauty rest pillow for years, loved it, needed a new pillow, had purchased at Walmarts, they don’t carry them now, bought 3 different ones, but none compared to my old pillow, decided to see if beauty rest had a website, and yes found the pillow I liked, very happy with it, comfortable, supportive and love it.
15. Jänner 2026
Jack was extremely knowledgeable and…
Jack was extremely knowledgeable and helpful one of best reps I've encountered
28. Mai 2026
Beautyrest was very helpful in getting…
Beautyrest was very helpful in getting me another mattress because it was still under warranty. I just didn't like having to take pictures everyday not knowing what they are looking for. I thought itvwould have been better if someone came out to see the mattress. It finally worked itself out, except fir thus mattress is not as high and firm as what I had before.
5. März 2026
Better Rest
The company kept constant contact with me.
And assisted me with every step
And getting my new mattress, what was timely unacceptable.
29. Mai 2026
Warranty replacement was completed on a…
Warranty replacement was completed on a timely basis
1. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Pillow. Your feedback is valuable to us. We are sorry to hear that our pillow did not meet your sleep needs. We encourage you to reach out to Beautyrest to begin the return/exchange process. That way, you can work toward getting a pillow that is more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Replacement sags on edge very…
Replacement sags on edge very disappointed on product
It needs replacement
.
29. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
NOT COMFORTABLE.
I REALLY HATE OUR NEW BEAUTYREST BLACK DIAMOND MEDIUM FIRM MATTES. IT IS NOTHING LIKE WAHT WE WERE TOLD. ITS SUPER HARD AND WE ARE NOT HAVING A PEACEFUL SLEEP. I HAVE GIVEN IT 3 MONTHS TO BREAK IN AND I WAKE UP WITH SUCH HIP PAIN, NECK PAIN ETC. I HAD TO GO AND BUY A MATTRESS TOPPER, AND I HAVE RELIEF NOW, NOT SURE HOW LONG THIS MATTRESS TOPPER WILL LAST? IM MAD THAT I HAD TO GO AND BUY A TOPPER, AFTER BUYING A NEW MATTRESS. NEVER AGAIN.
17. Februar 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not initially meet your sleep needs, but we are glad to hear that a plush topper helped and you are now able to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
It has been ridiculous
It has been ridiculous. Order through Costco for mattress by Beautyrest then a foundation from Beautyrest. Order was set to deliver for mattress ahead of foundation delivery. Neither my mattress nor foundation were delivered, even with RXO (delivery company) confirmation … but could arrive any day. I cancelled the foundation order and bought from another vendor - they delivered foundation on time. And the mattress didn’t show up, after 2 weeks I contacted RXO - Costco - Beautyrest - and a Beautyrest sister company. No one could find my order. Costco claims to have refunded me but after 5 weeks I am waiting on it. Costco did process another order through Beautyrest that was delivered. Then, RXO informs me I have another mattress available for delivery. I told them no - and informed Costco - Beautyrest has been no help in this process mind you. So; now after 5 weeks I wait and see if the refund on a mattress that was never delivered will process.
The mattress we received is nice - a Medium Firm which I will say is more like and actual firm. Plan to get a topper as it is very stiff at first.
13. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress and foundation. Your feedback is valuable to us. We are sorry to hear about your experience but we're glad we were able to get your refund back for the foundation. We encourage you to reach out directly to Costco and escalate your concerns with their team so they can expedite your refund as they would be the appropriate team to do so. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Delivery was earlier than expected
Delivery was earlier than expected, which worked out well (though could have been problematic had I not been home.) Delivery guy was nice and did the job well and fast. I did get worried briefly when he made it sound like removing my old mattress from my home might not have been part of the contract, but fortunately it was.
20. Mai 2026
Horrible product
Horrible product! 3 different mattresses in 8 years. The SAME issue. 8 years of HORRIBLE sleep!
24. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed an issue, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Wonderful customer service and quick…
Wonderful customer service and quick turnaround.
15. April 2026
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