I placed the order and had to cancel it. Berkfield replied to my email and have made the whole process do straightforward. If only every company had customer service to match this experience. Thank yo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The customer service team were excellent at Berkfield Home. I would recommend the quality of the items. I purchased a balcony protector from Berkfield Home and also from one other company, the... Mehr ansehen
I received a very speedy reply initially and follow up replies were also speedy I was offered options ( which I declined) but appreciated Holly was very professional
Absolutely abysmal customer service. I purchased a bathroom cabinet through B&Q and they sent the wrong size of 70cm instead of 46cm. The only way to contact them is by email and you have to w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Berkfield Home, we take great pride in our extensive collection of over 200,000 home, indoor, and outdoor products sourced from more than 600 reputable brands.
Kontaktinformationen
Unit C3, Optimus Way, LE3 8JR, Leicester, Vereinigtes Königreich
- support@berkfieldhome.com
- berkfieldhome.com
4,4
Hervorragend
1741 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The description on the website said…
The description on the website said Engineered Oak Coffee table. When it arrived it was not engineered oak, it was particle board with a veneer. This is clearly a breach of the Trades Description Act.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Hayley, thank you for your review. We are sorry to hear about your order. So that we can look into this as soon as possible for you and provide a resolution, please could you contact us with your order details at support@berkfieldhome.com. Kind regards, The Berkfield Home Team.
Excellent customer seevice
What was originally a disaster from a different part of the company was quickly resolved by Holly and the customer service team. Excellent and attentive customer service which was much appreciated helping me with a refund.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Callum, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Support from the team regarding a…
Support from the team regarding a return was absolutely fantastic, very understanding and replied within minutes.
I will definitely recommend this company.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Sharon, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Antwort von Berkfield Home
Hi Arabella, thank you for your positive review. If there is anything we can do to improve to reach a 5* rating, please let us know by emailing us at support@berkfieldhome.com. Kind Regards, The Berkfield Home Team.
Excellent service and customer…
Excellent service and customer satisfaction is paramount. Easy to contact and speedy response. Would not hesitate to use this company again. Thank you
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Nicola, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Great product
Great product, fantastic customer service, prompts and very helpful responses to my queries. Definitely recommend them.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Nikki, thank you for the wonderful 5-star review! We’re glad your purchase reached you promptly and in excellent condition. Your feedback means a lot to our team.Thank you, The Berkfield Home Team.
I ordered a duvet cover set
I ordered a duvet cover set, but when it arrived it was not usable the pillow cases where square and the material very thin, I asked to return the set, and had full and quick communication from the customer service team , they where extremely helpful, I have ordered from this company before and been very happy with my order.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Gail, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
I have had 2 payments taken out of my…
I have had 2 payments taken out of my account. I asked to send the item back with no joy. They offered me the item half price. And I’m still waiting for the refund off the item. I also haven’t received the over payment they took out of my account. I will be taking this further if nothing is resolved. I have never experienced anything like this from a company.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Susan, thank you for your review. We are sorry to hear that our team has not yet resolved this issue for you and for any inconvenience and disappointment caused during your ordering experience with us. So that we can look into this as soon as possible for you and provide a resolution, please could you contact us with your order details at support@berkfieldhome.com. Kind regards, The Berkfield Home Team.
Great beds
At first I was a little apprehensive as there are many bed bases online from unknown sellers. However, I purchased the black velvet single bed bases from Berkfield (via Debhanams website) and was really impressed with the quality and material. They complement the room beautifully and were the best value I could find compared to other places. The leg height was a little shorter than I would have preferred, but when I contacted customer service (email only), James went above and beyond to help and offered a partial refund. Very happy overall!
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi there, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
I no longer needed the item and refused…
I no longer needed the item and refused delivery, contacted Berkfield home, had a email back from Sam to say full refund given. Wonderful customer service, one happy customer. Thank you team Berkfield.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Dawn, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
First class service from James
First class service from James, prompt response, and very helpful with a resolution to our problem, genuinely could not have asked for a better service.
A lot of companies could learn from this level of service. would not hessitate to recommend the company to others. well done.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Paula, thank you for your kind review. We're very happy to hear this and appreciate you sharing your experience with us. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
James was very efficient and helpful in…
James was very efficient and helpful in dealing with my request.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Meg, thank you so much for your wonderful feedback. It’s great to hear you’re happy with your experience, and we truly value your support. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Despite the initial response of a 25%…
Despite the initial response of a 25% refund as a “goodwill gesture”, when I pointed out that I wished to receive the full refund to which I was entitled this was forthcoming in a prompt response without any further discussion. They also told me I did not need to return the rugs. Not sure where the rugs can be of use but as an acknowledgment of the inconvenience I had been caused I shall not pull them up for that. Overall then a good customer service experience
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi AHJ, thank you for your review, I will be sure to pass your feedback on to our team. If you do need any help in the future, please do not hesitate to contact us.
Kind regards,
The Berkfield Home Team.
Quick response
Quick response, understanding of the issue, positive resolution.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Aga, we appreciate you taking the time to give us a good review and thank you for shopping with us.
Best wishes,
The Berkfield Home Team.
Berkfield Home has the most amazing…
Berkfield Home has the most amazing customer service that I have ever encountered .E mails are answered swiftly with positive outcomes.
I would definitely recommend buying from this company.I
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Barbara, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team.
Kind regards,
The Berkfield Home Team.
I was sent the wrong order
I was sent the wrong order, but the response and refund went fast. No problem. I was not even burdened to sent it back. Thank you.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Richelle, thank you for your positive review. We are pleased to hear that you are satisfied with our service, and we appreciate having the opportunity to work through this with you.
Best wishes, The Berkfield Home Team.
Quick communication and resolution
Quick communication and resolution. Very good service.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Katie, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon.
Best wishes, The Berkfield Home Team.
Excellent customer service
Excellent customer service, very polite and willing to work towards a resolution for an issue with a misplaced order.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Scott, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Excellent customer service
Very helpful and swift responses to my emails.
Really impressive!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Nicolette, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon.
Best wishes,
The Berkfield Home Team.
Holly
Holly, my customer service coordinator, was very helpful and replied to my emails quickly and efficiently. I was very impressed with their customer services and I recommend.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Matilde, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let Holly know about your encouraging words.
Thank you,
The Berkfield Home Team.
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