Bespoke Composite Doors Ltd Bewertungen 

DO NOT USE THIS COMPANY! I am still waiting for the refund of £5,600 which was taken from me without any goods delivered or windows made. This has been going on for 9 months! Absolute disregard and disrespect towards customers and potentially a risk to the public!

We have had an awful experience with Bespoke. We did not get the window finish we were promised, and as a result paid over £4000 more than another company who was offering the finish we actually ended up with. Bespoke insisted on full payment before fitting. They did not provide a Certass building regulations certificate as promised. We had to pay £210 to Building control to get certified ourselves. Bespoke have been promising to pay us back the £210 for six weeks now - repeatedly promised but never arrives in our account. Further, 18 Months after window fitting, we are still waiting for our guarantee as per the terms and conditions. Bespoke repeatedly promise to send it to us, but it never arrives.

My experience is similar to that of Thomas Wilkinson. I paid a lot of money for my installation after a pressure sale, well over the odds on my opinion, and 5 months on I am still waiting for 2 of the windows and for frames and windows to be cleaned. I was given a delivery date of May 22nd for the windows which never happened. I rang Mo who assured me they should have been delivered and told me to ring the office in Bolton. I immediately rang the office and the guy told me he would contact the installation team and get back to me. Unsurprisingly there was no return call. I have tried calling Mo and the office multiple time since and every time gone to answerphone. I then asked my wife to call and surprise surprise she got through to the guy from the office who apparently was on a sales call. He said he would check things and get back to her. Guess what?, no return call. Both of us have called since and we are both getting the answerphone. I am a patient and reasonable man but this has been more than I can take. I have never before dealt with a company like this.

I got a response from Mo after submitting the above review in June telling me what had happened was unacceptable and everything would be sorted. It is now December, almost 1 year on from the start of the installation. I have been given installation date after installation date but no sign of anyone. I was promised £200 for one of the missed installations and no sign of that either. I decided to check the double glazing unit I had bee supplied with and it appears that 13 were not the low E units that the salesman said I was paying a premium price for. I have tried ringing and WhatsApping and emailing but unable to get a response. I have even said that they could drop off the uninstalled units and I would finish the work myself. This is definitely the worst experience I have with any contractor.

Communication was great from the sales man to the finish. Really happy with the door that was fitted. Fast efficient and effect timing to fit the door. I would highly recommend this company.

AVOID AT ALL COST! PLEASE TAKE THE TIME TO READ THE 1 STAR REVIEWS

• Unless you want to be pressure sold.

• Pay large amounts of money for nothing.

• Want to spend months chasing without returned phone calls.

• Be given date after date after date to receive a product that You’ll have no evidence it exists.

I’m 37 at I can say this is the worst transaction I’ve ever had. I think this is the first review I’ve ever written to act as a WARNING to others.

I can only share my experience but take time to carefully read and review other factual comments with similar experiences.

I NOTICED THE COMPANY RECEIVE POSITIVE REVIEW AFTER POSITIVE REVIEW WITHIN SECONDS OF EACH OTHER TO HIDE POOR REVIEWS???

I had the company recommended by a neighbour who had used the company some years earlier (I later found out the old owner had sold his business to the current owner). The new owner WAQAS HUSSAIN has a company history with similar reviews- with all previous companies now ceasing to trade.

The sales person Mo arrived on the same day of my enquiry and Pressure sold from the off (materials were increasing 50% the following week..etc so the price could only be guaranteed on the day)

Due to my neighbours high praise (TO THE PREVIOUS OWNER) we proceeded paying £1325 on the day VIA BANK TRANSFER (error 2) on the 1st October.

Mo insisted the door would be with us by mid November- insisting the contract showed up to 18 weeks to cover “worst case scenario’s”…..

Mid November came and went (OUR 14 DAY COOLING OFF PERIOD HAD NOW EXPIRED) and we heard Nothing from them- we chased and were told there was a delay but we’re assured the door would be with us by MID DECEMBER.

Mid December arrived and we were told manufacturing had begun but due to Xmas there were some delays but “don’t worry it will be straight after Christmas….. Guess what…

No contact and no door… after chasing continuously (They generally answer but you’re told you’ll get a call back that never comes) we were told the 23rd February had been given by the supplier…

Although now out of our 18 week “worst case scenario” period I’m reasonable and understand delays can happen…. But guess what…. 23rd Feb and NO DOOR!

On the 24th Feb I emailed to inform them of my wish to cancel UNLESS they could give a reasonable instillation date GUESS what- it wasn’t even responded to.

We were then told the door would be with us on 23rd March due to failing quality control via phone-which was later changed to 23rd April on the only written communication I’ve ever received from the company.

We are now on the 11th May and still no door. The sales person has said he will cancel the order and return all money- I asked for this to be emailed to confirmit had been actioned and guess what….. NO email. I’ve tried to contact several times and the company seem unwilling to return a call.

I HAVE REPORTED THEM TO TRADING STANDARDS AND HOPE THE REVIEW SERVES AS WARNING TO OTHERS TO AVOID THEM HAVING THE SAME OF SO MANY OTHERS BEFORE THEM.

We had a front and back door installed about 12 months ago. There were no issues with ordering/installation but now the front door has started catching on the frame, and a seal has ripped off on the back door. I have contacted the company 4 times over the past couple of months to be told each time that someone should be out to have a look by the end of the week. I am still waiting for someone to come and have a look. Their website clearly states that they offer a 10 year guarantee on doors and installations, but they seem quite reluctant in helping.

ROGUE TRADERS/ Do not trust this place at all.
We purchased windows in February last year.
WHAT A HUGE MISTAKE.
We have had nothing but trouble ever since.
We ordered 2 Bay windows and a bathroom window, cream colour in a wood texture.
What came were 3 windows plain texture no colour.
I said we didn't order these only to the response by one of the managers. "Well, you either have them or nothing, and you won't get a refund."
This left us in a situation where we had to make a decision or lose all our money.
We felt foced into having them fitted as we felt we would struggle to get our money back.
The frames appeared OK so we had them fitted.
The company said we hadn't ordered a colour with the original order and asked us to pay an extra £800 to have this on top.
Which stupidly we paid as we wanted to have them as we ordered.
The windows were fitted in June 5 months after they were ordered.
That wasn't the end of the problem.
The lead work we had paid for wasn't completed, no lead was used at all.
The lead work should have covered the rims of the upstairs window and the window roof.
The window wasn't put in properly and was left hanging out of the property. (This needed to be corrected urgently)
They did eventually correct the fitting levels and connected the window to the wall 8 months later but we are left with a lot of other problems
The roof has been left leaking, with holes in the plaster boards.
The plastic beading is hanging off and bodged up inside the window while outside its hanging off.
The trickle vent wasn't installed as it is a legal requirement, and Certas has failed the job as inadequate.
We never received the colour we paid for they have just stolen our money.
Every call or message has been ignored or you get fobbed off with a poor excuse or an offer they don't follow through with.
We are now looking at LEGAL ACTION against the company and they will be reported to TRADING STANDARD.
I will now have to get my windows completed by someone else as this company doesn't care at all.
Finally, the positive reviews on their website must be doctored, so don't believe them. READ THE NEGATIVE REVIEWS as that is the TRUE REFLECTION of this company.
I won't stop at court action, I will also be contacting local news media and watch dog as they can't carry on ruining people's lives like they have ruined ours.
I have had to condense my experience into these few paragraphs.
We have been blagged by a fella called Mo for the last 8 months, we have taken so many holidays for no shows on work they promised when they said they will rectify everything. The stress with everything they have done has been relentless and has been so difficult.
This company also owns a sister company called RIVERDALE WINDOWS owned by a fella called Waqas Hussain.
So don't end up making the same mistakes we have.
Bespoke will be hearing from our solicitor in due course, but this will probably be one legal complaint in and whole line of people against this company.
I also believe that CERTASS have suspended the company selling windows under their certificate.
So be aware of this as the windows like ours won't be certified if you want to sell your property.
So avoid at all costs.
this company and Riverdale should be shut down before they prey on anymore poor, hardworking people.
Currently going through a solicitor. Tge company do not answer calls, messages.
My windows are a mess now and I am having to look at asking a different company to try and sort them out.
I will be claiming for everything as this company has ruined our house.
DO NOT TRUST this company.
I am making steps to report the company to trading standards.

Although there was initially a delay to the fitting of my door I am very pleased with the end result. The quality of the door is excellent.The fitters did a great job and cleaned up after themselves

This is just to put the record straight I do not have anything to do with this company, I sold it in November 2020 but the new owners keep using my name to promote and give credibility to their operation

David Hilton

Bespoke Composite Doors and Windows, has changed, ownership. No longer Dave Hilton.
Saturday 10/9/22, Mo came out to talk to us about a new composite door. We agreed on a door and a price. He asked for 50% deposit and though reluctant to pay before fitting, I did agree. I made a bank transfer - mistake. I should’ve used my credit card.
Monday 12/9/22, a surveyor came out to measure and told us that the door we had chosen was too big for the space.
Mo offered a couple of other options, none of which were what I wanted. He assured me that if we cancelled the order, he would refund the deposit.
On Sat 17th, I emailed and hand-delivered a copy of the same cancellation notice through the shop door - within the 14-day legal cooling off period.
An email on 22nd Sept acknowledged the cancellation and promised a refund within 28 days.
I requested the refund again by email on 24/9/22 and then again on 4/10/22. No response. I visited the shop on Saturday 8th October and asked for a refund. I was promised that it would be refunded on Monday 10th October. Today is the 15th and, no refund.
If you use this company, pay your deposit after the surveyor has been and confirmed that the job can proceed. Pay your deposit on credit card, so if you do need to cancel, and a refund is not issued, you can claim on your card.
25/10/22 - update - still no refund after further chasing. Tried to contact Mo (salesman) again today and he continues to be ill and not contactable.

UPDATE = 31st Oct - still no refund! Terrible business practice

Update - 9/11/22 - We have received a full refund.

Very pleased with my new door.
Fitted today by Adam and Paul who were polite and worked hard and cleared up afterwards.Thankyou.

We needed a new front window and because we had used this company before when they fitted our front door and wanted to support our local businesses so we went with them for the window. The only reason I haven't given them 5 stars is lack of communication. Our new window is in and we are very happy with it, the price was reasonable and the fitters were excellent. All I would say to the company is to perhaps keep in touch with your customers and let them know what is happening especially if there are any delays. But like I said that apart we are very happy and are happy to recommend this local company

Amazing experience from start to finish!
Mo who first came out to us is a really nice young lad, a true gentlemen & not the typical pushy sales type you almost expect to have to deal with. The doors were fitted 6 weeks earlier than the other quotes I had received and they also matched their price. Danny & his team of fitters did an amazing job - very happy with the quality of the doors & no mess to clear up afterwards either. Highly recommended - five stars! Great company thank you Mo

Just bought a new front composite door looks amazing thanks guys

My new composite looks wonderful. Your fitters were nice and polite. Thanks BCD

Horrendous. We were given a quote for a job, which was left incomplete over several months during which time they ignored many communications and had left some windows without being sealed in and open to the elements. This was over a wet winter. We were then told to complete the job, we had to arrange our own scaffolding at our own expense. This scaffolding was never mentioned in our original quote. After we paid for this they then refused to repair render significantly damaged during installation saying that this was “cosmetic”. After many long exchanges and the threat of legal action, they agreed to pay for scaffolding and a builder to make good the damage but we had to arrange this ourselves. We presented the invoices and were told we would be paid. Several months later we had not been paid and had to again threaten legal action to get our money.
Avoid these people at all costs! We had previously used this company with no issues, but there is now new management. Josh, the manager tried everything to avoid accepting responsibility and communication is very difficult, as emails are ignored and we just gave up phoning.
I would recommend you find a different company for your windows and doors.

To recover the £6,300 deposit , I described in a previous review, from Bespoke Composite Doors, I contacted my Bank to make a claim on my Visa Credit card. If you have not received the goods you have paid for banks have a legal liability to repay you when you used a VISA Credit card They are then able to recover the amount paid from the supplier's bank account. This motivated Josh to repay me £6,000. Josh also told me that if I removed my previous one star review he would return the outstanding £300. What a stupid thing to expect me to do. All I had to do was go to my Bank and they recovered this amount from BCD's bank account
My advice to all future customers of BCD, always pay by VISA Credit, your Bank has a legal liability to make sure you get what you have paid for. Banks also have a voluntary agreement if you have not paid by Visa Credit, to help their customers.The customer in a previous review whose job went pear shaped should go to their Bank for help to recover the money they have paid.

If I could rate this company with a minus star, I would. Please believe all the bad reviews. I wish I’d scrolled down further when I was reading the reviews. I think they must get someone they know to flood Trust Pilot with good reviews to cover all the bad ones.
One of them will write a response claiming they have gone above and beyond but it is all lies. They say they are a family company, they say they have integrity, they say a lot of nice things about themselves. But they are cutting corners and leaving so many families in a financial mess. If they say I’m not a customer like they have to Angela, this is a lie. I do not know how they sleep at night.
I went with this company because they were advertising as a Rochdale company in Red Rose magazine and we somehow were redirected to Bespoke Composite Doors. Every thing about their operation is shifty and dishonest.
The company suggested that we had an ‘opened up’ conservatory, also referred to ‘non-exempt’ in August. This means there are no doors separating the conservatory from your house. Alarm bells started when we had received no paperwork which they said would be electronic; the order confirmation or schedule of work never arrived. Then when I rang, there was a muttered ‘hello’ or ‘Bespoke.’ When I challenged this, the voice said they were the same company. Then they sent out a surveyor. This man, we later found out, was a window measurer. We were told that the whole process would take no longer than 7 weeks so when we got to the third week, I rang again and was promised that the builders would be with us by the end of the week. When the builders arrived, they didn’t know the size or location of the conservatory. We had been advised that the conservatory foundations should be 1.5m deep but the builders started building on our concrete printing. Josh sent out his ‘top team’ who worked really hard but when a builder we knew saw the work, he advised us to involve Building Control due to all the issues he could see. The GM insisted that Building Control should be involved at the very end. This is untrue. We should also have involved SAP to ensure that we were meeting thermal standards. We paid for the Building Control inspection and were told that the foundations and brickwork were shoddy and they did not meet Building Control regulations for a non-exempt conservatory. We were also told that it would be us who were liable to correct all the mistakes if we went ahead with Riverdale/Bespoke’s plans. We agreed to have an exempt conservatory - with separating doors - but Building Control still had to oversee the standard. At this point, Riverdale claimed that they could not get the standard of builders to complete the job and wanted to terminate our contract. We have paid £7,252 and the only part of the building work that we can still use is the footings. This work costs no more than £900. We have three separate builder reports which state that the brickwork and foundations need to start from scratch.
So we have nothing to show for our money. We are currently using the DGCOS as mediators. So far Riverdale have offered us a partial refund but why would you accept that when you have paid for a complete conservatory base? It would be like going to a car dealership, ordering a lovely new car and when it arrives there are no wing mirrors, all the windows are smashed and the engine needs replacing. Would you accept this? No. So why would you accept a shoddily build conservatory base which would undoubtedly have caused us problems months down the line. I cannot believe that they are allowed to trade. We will probably have to go to court now. The stress is making me ill and they know that the conservatory was meant to be a positive environment for my cancer recovery.
Claire Bamford

I do not recommend this company. I did not get the glass that I ordered in the front door. I was told by the engineers they would change it later and someone would contact me the next day - this did not happen. Trying to contact someone regarding a complaint is at best difficult and when you do manage to get an email reply certain members of the company are condescending and dismissive.
It was made out to be my fault as the sales order and survey did not fully match and only half of what I ordered was delivered. I have read reviews on here from the company in response to other similar complaints stating that both the sales order form and survey report are checked when ordering the product but in my experience this double check does not take place and if there are any subsequent issues the customer is deemed at fault. There has also not been any robust investigation into this issue all I am told is " I was not there so I don't know" - not acceptable for a professional company.
Again not recommend as what I was looking forward to be an exciting time has left me with a sour taste in my mouth and a door I didn't order

Purchased both the front and back door off these cowboys. The back door had to be installed 3 times and then the kitchen doorway repainted due to their inadequacy and then they altered the manufacturing of the front door handle (which has a 5 warranty but means nothing) so now we have no door handle unless we purchase a new one. Customer service has been shocking throughout with a rude Csa and unanswered emails