Service courtois et envoie gratuit de la pièce. Malheureusement, ma cafetière Roma coule toujours, ça vient sans doute de l’intérieur et il n’y a pas de réparateur à la ville de Québec parce qu’ils n’... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Junior did a really nice job walking me through some possible solutions for the issue with my tea maker. He was very patient and explained things very clearly. He said try these suggestions for a few... Mehr ansehen
The customer service asked the same questions on the phone after I had sent the answers to the questions in an email. Frustrating that I had to repeat. Also, the customer service seems to just be go... Mehr ansehen
I understand your answer, but we’re still living with the problem of: Two slices of bread, toasting is pretty much the same on both sides. One slice of bread, toasting is uneven on the sides of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Kontaktinformationen
19400 S Western Ave, 90501, Torrance, Vereinigte Staaten
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4,1
Gut
11 569 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very attentive and friendly
Very attentive and friendly, efficiently took care of the issue.
18. Mai 2026
as I said previously in an email you…
as I said previously in an email you made this transaction incredibly easy..everyone I delt with was extremely efficient and courteous.. I truly appreciate the way this was handled...
thank you
Agnes Warburton
18. Mai 2026
A simple fix!
It was a simple fix that the person I talked with had me do. I am still in awe that unplugging our oven and plugging it into a different outlet would solve the problem.
18. Mai 2026
Great Service
Great service and really tried to help with troubleshooting our issue. After multiple attempts, there was a fault with our unit and a replacement unit was sent.
19. Mai 2026
Junior was awesome!
18. Mai 2026
Customer service were really great
Customer service were really great. Solved my problem, my machine was leaking and they sent me a new basket. My machine is like new again. Thank you for your prompt attention to this matter. Would definitely purchase a Breville again
18. Mai 2026
Installation problems with process.
I was very upset as the installation process was very chaotic. It seemed like staff that tried so hard to help me, couldn't. I tried to pay in the store, but forgot my Lowes card and 2 wonderful staff tried to look it up, but couldn't. So I called the store and several people on the installation team. The very last person, I assume from the installation team, was a very,very nice man who finally was able to take my payment and totally understood my frustration. That helped a little. Since the staff tried to be helpful, I'm thinking it might be training or not a great system? Btw, my door has not been installed yet, but that's cause I just payed and at least I did not have to go back to the store again. I am hoping the actual installation goes well cause if it doesn't that"s it for Lowes installation. The 5 stars are for the last man and def not the process.
18. Mai 2026
very disappointed with the Luxe Brewer™…
ery disappointed with the Luxe Brewer™ Thermal. For the price of this machine, I expected much better quality and customer support. I have experienced multiple issues just trying to brew coffee, and the overall experience has been frustrating.
I contacted customer service and unfortunately the support was not helpful or professional. Between the product problems and poor customer service, I would not purchase from Williams Sonoma or Breville again.
This machine is far too expensive to have this many issues.
15. Mai 2026
Antwort von Breville
Thank you for your feedback. We can confirm your case was created four days ago and an exchange for your machine has been set up. We recognize the timeline may not have met your expectations and appreciate you sharing your comments, which will be forwarded to the appropriate teams.
Great customer service
Everyone I spoke to was very kind and professional, and they went out of their way to ensure I was satisfied.
18. Mai 2026
Called me back and helped reset the…
Called me back and helped reset the machine which I had to take apart…..
Still getting used to it
11. Mai 2026
Customer service was excellent
Customer service was excellent! Also thank you Breville for providing such an easy way to contact customer service too!
18. Mai 2026
I was super impressed and I am so…
I was super impressed and I am so grateful with you service
14. Mai 2026
Although you assistance was eventually…
Although you assistance was eventually not required, your initial responce was quick.
18. Mai 2026
Breville provides little to no after…
Breville provides little to no after sales service and support unless you make a complaint
To me that’s not good business and our next product purchased will not be Breville
11. Mai 2026
Antwort von Breville
Thank you for your feedback. We're sorry that the resolution provided through our support process wasn't what you were hoping for. Your comments are important to us and will be shared with the appropriate teams.
The camera was a good idea to actually…
The camera was a good idea to actually see what was wrong. Everything went smoothly. From the return to the delivery. Everyone did their part. Thanks Breville.
17. April 2026
Breville tram were quick to respond and…
Breville tram were quick to respond and understood my needs and were quick to action.
16. Mai 2026
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