Breville Bewertungen 11 566

They were very responsive and we were happy about the resolution to our problem. We love their products and will continue to do business with them in the future.

The man I spoke with was knowledgeable and helpful with a quick and very satisfactory result. Extremely happy with his service.

Junior was attentive and very respectful

Customer service agent was able to identify the issue quickly and help out. They came through with a solution, and I'm glad.

The product flat out stinks and is unreliable, especially at a $400 price point

Lucky was very attentive, understanding and helpful. I appreciate that he was able to resolve my issue in a timely manner. I would have preferred to only replace the broken lid instead of having the whole unit replaced if it was available, as I now have to go to an UPS store to return the product. However, I am satisfied with the alternative option.

Very knowledgeable and quickly diagnosed the problem. Excellent service as well as very friendly,

I was pleased with the customer service interaction. I was impressed with the tools that were used to verify the issue I had with my toaster. A pleasing experience and a pleasing resolution to the issue I had.
This is me smiling :»)

Ease of reporting, ease of resolution. No hoops to jump through to get action.

It was great experience! My issue was solved very easily !
Thank you

I had, have a problem with my frothing wand for Breville Espresso machine. Corrodes very quickly. Your team member is sending me another one and gave me helpful tips on how to prevent future corrosion. Thank you.

Un article neuf était défectueux, et mes deux premiers courriels (précis et accompagnés de photos descriptives) n’ont pas été compris. Finalement, au troisième courriel on m’a dit que la seule solution était de casser l’article. J’ai demandé un remplacement, puisque Breville indique qu’il est garanti un an contre tout vice de fabrication, je n’ai pas eu de réponse ni suivi. J’ai demandé de nouveau et j’ai reçu un courriel disant que le cas était clos ! Service client complètement inutile et garantie non respectée.

Working with Support staff very helpful to resolve product registration questions

The information that was auto generated resolved my issue and provided me with multiple steps to try. The response was received in a short turnaround.

Although my experience with the Breville company has been very difficult and frustrating over the last 4 months of repairs and miscommunications attending to my Breville BES878BTR, my most recent interaction was the best.
Today 05/19/2026, I was fortunate to speak to Victor who apologised for all of the issues I had endured since repeatedly shipping the unit to Breville for repairs in January and March 2026. He calmly examined the many emails and repair history. Within 15 minutes, he cheerfully solved all of the problems to the best of his abilities within Breville's policies. Victor is a kind person who will assist you!

The operator was very polite and informed about my concerns. I received the defective part and the problem is corrected.

Customer service helped me with a prompt solution. They were friendly, polite and I couldn’t be more pleased.

Showed absolutely no interest in trying to help. I bought a toaster 1 day old and was told it would take 6-8 weeks to replace it. It flat out didn’t heat. She needed to do a video call to prove I was right. Very disappointing.

Very attentive and friendly, efficiently took care of the issue.