Breville Bewertungen 11 533

Agent very knowledgeable

Great customer service assistance provided by Precious.

We purchased our barista touch, and it is the centerpiece of our home, coffee bar. The quality, the taste, the ease of use, and of course, the unparallel quality that Breville has on all of its products, made this a wonderful addition to our home, we highly recommend this product.

Victor was amazing!!! Thank you for the exceptional customer service!

Customer Service spent an enormous amount of time walking through every detail of troubleshooting, even having me pull a shot in front of her on camera. She truly wow'd me!

Service rapide, efficace

Supported this company for 10 years but the customer service is atrocious. Their product has become faulty and instead they try to blame it on the coffee beans. In order to diagnose the issue I would have to send them the machine and I have to pay out of pocket for the diagnoses and service even though their machine isn’t working properly. Will never buy from them again

My issue was handled quickly and to my satisfaction... Lucky was a wonderful customer service agent.

Very responsive Customer Service Representative's handling of my reported issue. Very good technical tool used to visualize problem.

Once we got through the burdensome process of serial numbers, unit numbers and product numbers, the process moved fkawlessly

Service courtois et rapide

There seems to be no obvious way to communicate with the team to ask questions. The person who initially helped me exchange a defective toaster was very helpful. But, I no longer am able to chat by email or phone. Why so much trouble with this/

HE WAS GOOD AND HELPED ME AND THEY ARE SENDING A REPLACEMENT UNIT

They tried as good as they could but no real commitment to solve my issue. Guarantee was refused.

Your quick service was exceptional, as well as how fast you identified the issue and resolved it quickly. I research many machines and realize that the service breville offers is the best there can be. Thank you for every morning beginning with a wonderful espresso!

Coffee just wasn’t coming out! The tech talked me through trying to problem solve. Ended up sending me to warrantee group since it was brand new. She had me try one more thing and turned out to be a clogged filter basket. Within 30 min of me starting the process I was drinking my coffee. I was instructed on how to soak and clean filter and they still sent me a new one. Everyone was kind and helpful!

I found the team very helpful and very proactive especially Ckawa who did her utmost to isolate the part I was desperate for. I was constantly advised about how the delivery was managed and the estimated time of arrival to me! Thank you Breville team and special thanks to Ckwara.

Perfect service from start to delivery !

Really easy to get machine booked for service. No charge for all repairs and postage. Breville was great. The external repair company that did the actual repair, not so much. From them, no communication, no updates after 30 days, no indication of it was repairable or not despite 2 requests for an update and then suddenly one day it arrived at our doorstep in the post.

Breville have been great, the store we purchased through were also great. I would give both those companies 5 stars. The actual repairer I’d give a 2 star rating. They fixed it but it was missing a piece and a replacement had to be sent by Breville because the repairer was so sloppy. The 2 stars for them would be because they did actually fixed the problem but that’s all they did right.

My Kettle would not stop boiling. Your staff said they would send a replacement and they did straight away. They kept me aware of it with tracking information. There was no charge for the replacement kettle.
Then your staff followed up on the delivery. I have other Breville products and overall they are reliable.
I will always recommend Breville products and Breville staff. Thank you Breville.