Paula is amazing customer service representative. Overall if you get to customer service team not to messaging team you request most likely will be at least tried to be accommodated! Very good!
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great, responsive service. Wish there was a financing method of payment by monthly instalments. EU buyers get destroyed by VAT, sad! Wish there were more variety, like asahi. Nonetheless great site fo... Mehr ansehen
Hi ive bought from buillionbypost before, a grate website layout with so many class choices to pick from!! I have told a few of my friends about this website, fast delivery, i will be getting more sil... Mehr ansehen
A great and trustworthy company to deal with. HUGE shout out to Naima of the customer support staff. Fantastic person to deal with, efficient, reliable and a complete pleasure to deal with. All comp... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
4,4
Hervorragend
418 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Purchased on line a week ago and have…
Took longer than expected to arrive otherwise all good
17. August 2024
Ordered the 12th and still waiting
Ordered the 12th and still waiting - it was ordered from Ireland site and coming from France, which was never clear as appeared a local site. Presently it is stuck in a French location at present. Will hopefully receive before the birthday date !
14. August 2024
you always provided a good service!!
you always provided a good service!!
regards,
Hans Ventura
14. August 2024
Easy to order
Easy to order.
However, the UI and UX could be improved with the latest design.
12. August 2024
Professional and efficient
8. August 2024
Very simple to use website and fast…
Very simple to use website and fast service, Excellent experience.
3. August 2024
Never received my package
Never received my package.
Dec update- I have put another review but I want to update this one too. After filing a complaint with them they kept giving me dates to wait for a reply from them. Finally when I called them after one of these dates (in October) suddenly I get a mail from this person Eva with a letter stating that they cannot offer me a replacement or a refund as they had delivered the parcel intact with my order. This was so unhelpful as I never received anything at all. They have robbed me of my hard earned money. I was starting to invest what little I had saved but seems like these people have even taken that from me and are not even offering a proper investigation and replacement. This is so stressful because at the end I am left with no money and no items that I order.
January update- I was contacted by bullion by post and finally they have refunded my money.
15. Mai 2024
Antwort von BullionByPost.ie
Dear Aditi
Thank you for your feedback. We have attempted to contact you by phone, but unfortunately, we were unable to reach you.
Our records indicate that the item was successfully delivered on the 24th of July.
We apologise if you were expecting the delivery to be faster. For any future orders, please note that we do offer an express delivery service to ensure quicker delivery times.
If you require any further assistance or need help with your delivery, please do not hesitate to get in touch. We are here to help and ensure you receive your order.
Best regards,
BullionByPost Customer Service
Received my small miniature Chinese…
Received my small miniature Chinese gold It is so small that I could not handle it. I am very disappointed and don't recommend Bullion By Post to any body. I was never made aware that what I was purchasing was tiny just a waste of money. I got caught and advise others to visit reputable gold dealers Don't be disappointed like me and my grandson
3. Juli 2024
Antwort von BullionByPost.ie
Dear Mrs. Coughlan,
Thank you for your feedback. We are sorry to hear about your disappointment with your recent purchase.
We would like to clarify that detailed product descriptions, including dimensions and weight, are provided on our website for all items. This information is available to help customers make informed decisions before purchasing. We strive to ensure our customers are fully aware of the specifications of the products they are buying.
We regret that you were unhappy with the size of your product. It is important to note that these items are indeed small and are often purchased for their novelty and collectability.
If you have any further concerns or need assistance with future purchases, please do not hesitate to contact our customer service team at 01 699 4396. We value your feedback and are here to help.
Kind regards,
BullionByPost
Customer Service Team
Delivery takes too long.
1. Juli 2024
Antwort von BullionByPost.ie
Dear Leonard,
Thank you for your feedback. As discussed over the phone, I am sorry that your parcel was unfortunately missorted.
We are looking into it and will provide you with an update as soon as possible.
Kind regards,
BullionByPost Customer Service
Easy and trusted service
It was my first time ordering here. The process was easy to follow, the instruction was clear as well. There were options to choose what I was looking for. Payment was easy and I got it in 5 working days (ordered Sunday and arrived Friday morning the following week) and can be tracked as well. Definitely will order again.
27. Juni 2024
Excellent service
25. Juni 2024
Easy process to purchase silver.
Easy process to purchase silver.
Delivery within 7 days.
18. Juni 2024
Never had any issues
Never had any issues , prompt trustworthy service, product is well wrapped.
I'm ordering a few years now ,definitely recommend.
17. Juni 2024
So funktioniert Trustpilot
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.