Paula is amazing customer service representative. Overall if you get to customer service team not to messaging team you request most likely will be at least tried to be accommodated! Very good!
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Paula is amazing customer service representative. Overall if you get to customer service team not to messaging team you request most likely will be at least tried to be accommodated! Very good!
Unternehmen hat geantwortet
Great, responsive service. Wish there was a financing method of payment by monthly instalments. EU buyers get destroyed by VAT, sad! Wish there were more variety, like asahi. Nonetheless great site fo... Mehr ansehen
Hi ive bought from buillionbypost before, a grate website layout with so many class choices to pick from!! I have told a few of my friends about this website, fast delivery, i will be getting more sil... Mehr ansehen
A great and trustworthy company to deal with. HUGE shout out to Naima of the customer support staff. Fantastic person to deal with, efficient, reliable and a complete pleasure to deal with. All comp... Mehr ansehen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I placed an order for my product on November 28, 2024, but I have yet to receive my package. Upon checking with the courier company, Colissimo, the tracking information still shows that the package is in transit within France.
I must mention that last year, when you partnered with FedEx, the service was excellent, and I was satisfied. However, this year, I am quite disappointed with both the service and the pricing. As a loyal customer, I kindly suggest that you reconsider the additional charges for shipments and work with more reliable courier companies going forward.
Thank you for your attention to this matter.
**Update Dec 18**
I am still waiting for my package, and I have not received it yet. I contacted customer support, and they confirmed that there is an issue with the FR Colissimo courier. I am very disappointed with this latest order, as the package was meant to be a birthday gift, which I never received. I reached out to customer support again this morning, and a gentleman assisted me in processing a full refund. However, I am still waiting for the confirmation email. As mentioned earlier, this may very well be my last order.

Antwort von BullionByPost.ie
Very good experience with staff. Not my first time using this site. All positive.
Quality of product, easy to use website, speedy insured delivery.
VERY GOOD SERVICE BEEN WITH YOU FOR YEARS THANK YOU
I received the package but it was left at the entrance door. If I ordered more valuable package someone could take it.
Hustle free order. All went very quick. I went for FedEx deliver. All was delivered after 48h.
Delivered on time, but disappointed with the courier service. The parcel was just thrown at the door unattended, and the delivery person left without notifying us. Thankfully, we found the package, but it could have easily gone missing.

Antwort von BullionByPost.ie
Easy way to purchase and a quick response to my query.
Ordered from them for the first time and still waiting for my package after two weeks. I emailed them to double check the order status, no response. Gave them a phone call and was promised a callback but that didn’t happen either. Eventually I had to make another call myself only to find out the package was stuck in France with some issues and they will open an investigation which will take 4 to 6 weeks. This company is selling precious metal and getting paid large amount of money from each order yet they didn’t care if the customer receive the order or not. I understand they might not have full control of the courier they use but there was zero communication when they knew there has been a delay for this “insured delivery” and no proactive actions taken (I had to chase them down because there was no callback or response). I’m experienced when it comes to online shopping and I’ve received delay notices from retailers before when there was an issue with the shipping for an order that I paid a fraction of the money I spent on this one. So think twice and be careful when ordering with them.

Antwort von BullionByPost.ie
I ordered some silver coins and they arrived swiftly.
Delivery company provided notification in the morning about when it would be delivered. It was accurate and professional.
I ordered a coin and it was delivered, met expectations.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.