Byrna Technologies  Bewertungen 405

Heard ad on 6-12-26 for the Byrna LE Gen 2 @ $100 Off on 2 different Radio talk shows. On 6-13-26 in the morning i went to order and advertised price would not get honored although there was Absolutely no mention of a sale ending date on the ad. I was going to order 3 and they flat refused to honor price.

Me and my co-worker Alaina Lorenz was just chatting with Maria D. She was very pleasant to deal with and took care of our problem immediately with no complications. We really appreciated her kindness and knowledge and willingness to make things happen.

I recently purchased the Byrna LE as a safety precaution for my family’s outdoor trail riding and recreational outings. I chose the LE model based on extensive research, wanting a dependable, high-quality tool to ensure peace of mind in secluded areas without resorting to lethal force.
The Product Experience:
Upon receiving my first unit, I was deeply concerned to find that the majority of the external screws were loose right out of the box, with one screw completely unengaged. This was surprising given the product arrived with an inspection card signed by "Inspector 555." I documented these issues thoroughly with photos and videos and shared them with the team. When I received a replacement, I noted it was inspected by the same individual, which has left me cautiously observing how this unit performs. To ensure complete confidence, I have purchased over 200 practice rounds that I plan to put through this launcher before I rely on it for defense. I believe in being thorough when it comes to safety equipment.
The Service & Accountability:
Where this company truly stands out is at the top. When I encountered these initial issues and reached out to the company, the CEO, L. Pham, contacted me directly via phone within minutes to take personal accountability for the situation. It is rare to see that level of leadership in today’s market, and I truly appreciate the trust they placed in me by sending a replacement without requiring the immediate return of the original unit. I made sure to return the faulty unit promptly, as I believe in doing the right thing.
Room for Improvement:
I am a shareholder and a customer who believes in this company’s vision. Because of that investment, I hold them to a high standard. I purposefully approached this situation as a "litmus test"—making it clear that I was not seeking handouts—to observe how a company I am invested in handles a critical breakdown in quality control.
While the CEO’s engagement was stellar, the organization should re-evaluate how it treats loyal, investing customers. Companies often proactively provide premium service to social media influencers to gain exposure; however, they must recognize that loyal customers and shareholders who have already invested in the ecosystem are the true backbone of the brand. A proactive gesture—reaching out to ask what a customer is interested in or how the company can make their day after a significant quality lapse—is not a "loss," it is a vital investment in brand loyalty. Failing to do so is a missed opportunity to turn a frustration into a lifelong brand ambassador.
The Bottom Line:
I am satisfied with the performance of the Byrna LE I now have, and I am impressed by the leadership’s hands-on approach. I am sharing this level of detail because I want to see the company succeed. I hope they sharpen their internal quality control and evolve their customer service strategy to reward the loyalty of their investors and dedicated users with the same attention typically reserved for influencers. They have a great product; I want to see their customer service strategy become equally elite.

Somehow my order was lost approximately 2 weeks ago. Representative from the company helped me and organize the replacement shipment for all of the items that I had ordered.. The person taking my order was very helpful. I just received my items yesterday and was very pleased. Was very excited to receive my launcher and holsters, etc.. will be ordering more items in the future the quality of the launcher, and the other items is more than I had anticipated. Thank you for working with me very much. Appreciate it.

Always a pleasure to do business with this company, everybody’s always friendly, helpful and knowledgeable with what they’re doing. They stay in contact with you when you need their help in a timely manner. Thanks for doing a great job. Keep it up.

Product on their site was described as 97mm in length when it arrived it was 120mm in length. I called inquiring how to open a return for the misdescribed item and they told me there were no returns. You are in America, you do need to take responsibility when you have not described your item correctly (please reference the consumer protection act). A chargeback has been initiated. You could have kept a customer for life but I'll get my money back anyway and use a more reputable company in the future.

Megan was great, she got right on my issue and did not stop until I had all of my questions and issues taken care of. She even sent back pictures to help answer my questions. I needed a new 7 round magazine for my TCR and she had it in route the same day. That was great service, and she was very kind and professional.

I believe byrna has given me the very best customer support l have ever had. I purchased their product from a second party and had a problem. I had a question about the product I received and ask Byrna customer support about it. Byrna replaced the item quickly and professionally even though not purchased directly from them. That is exceptional service.

I don’t write many reviews, but the customer service and communication from Jordan (Byrna) were outstanding.
I had an issue with my CL launcher and hadn’t registered it yet. Their team quickly helped me register it, confirmed my warranty coverage, and covered the shipping and repair costs.
Jordan made the entire process easy by providing clear RMA instructions, regular updates, and excellent communication throughout. I also included a recently purchased Byrna Boost adapter in the package, and Jordan arranged to have it installed at no extra cost.

Huge thanks to Jordan and the entire Byrna team. Great customer service and communication are hard to find these days, and Byrna truly delivered.

Byrna’s customer service is the best! Allison represents the Byrna family very well! My recent experience with her was so positive, and her response was very pleasant. She responded quickly and resolved my issue with ease. Thank you to Allison and the customer service team!

It is wonderful to know that a company stands behind its products and cares so much about customer service and satisfaction. I contacted Byrna customer service about a problem I had encountered with a product I had recently purchased. Using the chat-line, I immediately received a response and within minutes, my issue was resolved and a replacement arranged. I could not have asked for a better experience. Thank you, Byrna!

I HAD ORDERED A TARGET TENT & .68 CAL PEPPER PROJECTILES. I received my Target Tent but no PEPPER PROJECTILES. The next day I went on BYRNA'S website an navigated thru their questions regarding my projectiles.
Then in a few seconds I was emailing an employee, TROY D. I explained to Troy That I never received my pepper PROJECTILES. Troy explained to me the process in which I needed to follow. I completed the task (photos) for Troy. After a few more questions I answered. The wheels were set in motion for a new order for my pepper PROJECTILES.
In less then I day my pepper PROJECTILES were delivered to me.
BRYNA'S website is easy to navigate and with help from Troy D. It was a great experience. BYRNA' S Customer service is AWESOME !!!!! THANK YOU BYRNA

Ms Maria D. communicated in a timely manner and provided courteous, and timely responses to my questions. She is a consummate customer service professional and a credit to her company.

It was a very good experience. Megan was absolutely terrific. She was very patient. I had a difficult situation to make the purchase and she made everything go smoothly. I am very pleased with burner technologies and looking forward to working with them many times in the future.

I absolutely love the Byrna. I feel so much safer. The costumer service is absolutely fantastic, they answered super fast and they did everything they could to fix the issue! I think they are absolutely an amazing company.

Generally excellent product. BUT the LE “launcher” has such a stiff trigger, it’s a challenge to fire with precision. It requires too aggressive a squeeze. This seems like an odd design “flaw”—disappointing.

I appreciated Troy’s in depth familiarity with Byrna’s product line, combined with his ability to put a custom package together specifically for me. It’s very refreshing to interact with a knowledgeable professional who can get me exactly what I need.

Purchase on line was straight forward and easy. Missed getting a first time customer 10% discount. When I contacted representative Allison she was extremely helpful and knowledgeable and I received the 10% refund on same day as the purchase. Web site is well organized and easy to navigate.

This company sent me two launchers that were bad out of the box. They fail to have a contingency policy for replacing bad equipment . They require an RA and they stand on their policy to inspect and repair the new unit rather than sending another new unit. They also require the receipt of the bad unit before they will consider sending a replacement even though they accepted payment instantly. They don't understand what customer service means and I have been the initiator of all correspondence. I asked for a call from a manager and all I received was a dismissive email. They don't make the inspection of new units that were bad out of the box any type of priority. I wouldn't recommend them at all.

I had received my Bryna LE as a Christmas gift and never got around to using it until now. The very first shot all the CO2 released. I figured I did something wrong and installed another CO2, same thing happened. After several failed attempts and numerous CO2, I contacted customer service. I spoke with Sam who was very personable and understanding after a brief conversation she had emailed me an authorization and return label. Within a few days I was advised via email that my LE "O" ring for the CO2 cylinder was defective and repaired and shipped out. Not only was the job completed quickly, but they sent me replacement CO2, doing that showed me the genuine concern for great customer service and support of their product. Thank you