CovaU Energy Bewertungen 

I rang to disconnect my gas service as I recently sold my property and found the experience very easy and quick. Well done Covau

Dear Jeremy,

Thank you for your help and support this morning. You resolved all of my inquiries very smoothly, and I truly appreciate your assistance.

Kind regards,

I wanted to change energy plans to take advantage of a free energy window. The lady I spoke to was very knowledgeable and helpful, and I understand my new plan.

App is useless, cannot see daily charges or solar credit. No running total of bill like other electricity providers use. Emailed support, donr get back to you for days, then when they do, they tell you theres a problem with app and no idea when it will be fixed, if ever. After replying to them, now a week later have not heard back. Customer service is useless. Do not recommend

Rhitz promptly sorted out my request and saved me going through the process of again changing gas provider.

Amazing customer service

I had a very friendly and helpful interaction with the customer representative today regarding my enquiry. Her name is Grace. The staff member was lovely to deal with, professional, and genuinely helpful. I would highly recommend this provider based on the excellent customer service I received.

I had a problem with Covau not properly closing my account when I rang them on 10/7/26, notifying them that a tenant was moving into the property. However, I received an SMS from Covau on 17/8/26 re an overdue invoice. When I rang Covau on 18/8/26, I spoke to Grace who looked into the problem and we were able to resolve it (case # 00287175) with the reissue of a corrected Final Invoice, which was promptly emailed to me. Thank you.

Customer care resolved my payment issue in a prompt way

Was told that I could not pay my bills at the post office, when it states on the invoice that I can.

Conversation went well all organised

I had a very friendly and helpful interaction with the customer representative today regarding my enquiry. The staff member was lovely to deal with, professional, and genuinely helpful. I would highly recommend this provider based on the excellent customer service I received.

I’ll keep this as brief as I can but horrible customer service and extremely expensive. They sent my bill to debt collectors when it was only 4 days past the due date, violating their own terms and conditions. It was due Monday the 3rd of August and had debt collectors contacting by the Friday (7th of August) Their contract states: “ If you haven't paid your bill by the pay-by date, we'll send you a reminder notice that payment is due and must be paid. The reminder notice will give you a further due date for payment that will be no fewer than 6 business days after we issue the notice.”

Well they never did that. Not only did they not give a “further due date” they never even bother to contact me. My first contact was from a debt collectors. Again, 4 DAYS after the due date It wasn’t even the “final bill” because I got that today the, the 12th of August. Cherry on top is that bill had the entire amount in it and the due date the 28/08/2026. But the debt collectors said that the due date did not “apply to the previous amount due” because it had already “begun the collections process.”

I paid the bill in full today, the only reason I hadn’t was I had a big unexpected expense come up. The fact they immediately sent debt collectors after me days after it was due without contacting me first, violating their own market contract terms and conditions is disgraceful behaviour.

The craziest part is, I message CovaU to follow up on all of this and apparently I had an $86 credit on my account I never knew about. Again, no contact from CovaU advising if the credit. No mention of it on my invoices. Nothing on my account. Literally no communication. I never would have known if I didn’t message them. And like, why did they not just deduct that off the bill? Instead I’ve already paid it and full and now have to go through all the steps to get the money refunded. Which I’m glad of course I’m getting some money. It’s just frustrating I was never told about it and don’t understand why it wasn’t just taken off my bill.

Anyway, do no sign up with CovaU. The sign up offer may look good but the prices will immediately go up and be extremely expensive. And they will never communicate with you and not follow their own terms and conditions.

Great company to deal with and honest staff to help.

I contacted CovaU to update my gas plan based on a savings recommendation on my bill. The agent was apologetic: the offered plan had lapsed by the time I'd paid the invoice and seen the recommendation.

Still, she found me the best alternative available, and it beat every other option I'd compared. She even manually calculated the comparative savings on my old bill live with me over the call.

Based on this I changed the plan and was relatively happy with the outcome with CovaU and very happy with the service from the agent; I did ask her to provide feedback to CovaU management that it's not great form to advertise a plan that lapses shortly after the invoice is sent out, giving customers little time to action.

To my great surprise, she went far beyond what was needed; following up internally to get the original advertised plan extended to me, then calling back to confirm I was happy with it.

That's fantastic service. Thank you to the agent: CovaU is lucky to have her. That kind of customer service is what builds customer loyalty and trust, which is in short supply these days.

Ref SF05737039

Mary Brusas assisted me today plus I have had previous phone calls with her. She is very patient and courteous and I found her to be respectful with a pleasing phone manner. Thank you Mary!

Grace handled my account setup like a pro. Cheerful, attentive & not annoying!

It was strange at first, l got a call from Covau, returned call, spoke to a lovely lady that helped me sort out my issue with a smart meter not wanting it installed, because my husband is on a hospital bed on electricity 24/7 so she put in that request for me, l just need to submit a medical letter saying the need for him ongoing. Thanks to Rochelle helping me today.

Problem resolved.